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Manager Amazon Connect Jobs in Springfield, NJ (NOW HIRING)

Amazon

Partner Specialist, CXE - Amazon Connect

New York, NY · On-site

$127K/yr

As the AMER and AWSI Industry PDS for Amazon Connect (CXE), you will own and manage the execution plan with partners for the CXE segment, driving go-to-market with strategic industry partners. You ...

Amazon

Partner Specialist, CXE - Amazon Connect

New York, NY · On-site

$127K/yr

As the AMER and AWSI Industry PDS for Amazon Connect (CXE), you will own and manage the execution plan with partners for the CXE segment, driving go-to-market with strategic industry partners. You ...

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Showing results 21-40

All JobsAmazon Connect JobsManager Amazon Connect JobsManager Amazon Connect Jobs in Springfield, NJ

Manager Amazon Connect information

See Springfield, NJ salary details

$34.9K

$111K

$188.5K

How much do manager amazon connect jobs pay per year?

As of Sep 13, 2026, the average yearly pay for manager amazon connect in Springfield, NJ is $111,047.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,100.00 and $138,000.00 per year, depending on experience, location, and employer.

What is a Manager Amazon Connect?

A Manager Amazon Connect is typically responsible for overseeing the implementation, operation, and optimization of Amazon Connect, which is a cloud-based contact center service provided by Amazon Web Services (AWS). This role involves managing teams, ensuring the smooth functioning of customer support systems, and integrating Amazon Connect with other business tools to enhance customer experience. Managers also monitor performance metrics, troubleshoot technical issues, and work with stakeholders to improve call center processes. Their goal is to ensure efficient, scalable, and high-quality customer interactions through the Amazon Connect platform.

What are the key skills and qualifications needed to thrive as a Manager Amazon Connect, and why are they important?

To thrive as a Manager Amazon Connect, you need expertise in contact center operations, cloud-based telephony, and experience with Amazon Connect platform management, often supported by a degree in IT or related fields. Familiarity with AWS services, CRM integrations, and certifications such as AWS Certified Solutions Architect are highly beneficial. Strong leadership, problem-solving, and communication skills help in guiding technical teams and ensuring stakeholder satisfaction. These skills are crucial for optimizing customer experience, maintaining system reliability, and effectively managing cross-functional teams in dynamic environments.

What are some common challenges faced by a Manager Amazon Connect when implementing cloud-based contact center solutions?

A Manager Amazon Connect often encounters challenges such as integrating Amazon Connect with existing systems, ensuring data security and compliance, and managing the transition of teams to a cloud-based environment. Balancing the need for customization with the platform’s built-in features can also be complex. Additionally, training staff and maintaining high service levels during the migration process requires strong change management and communication skills.

What is the difference between Manager Amazon Connect vs Customer Service Manager?

AspectManager Amazon ConnectCustomer Service Manager
Primary FocusManaging Amazon Connect platform and contact center technologyOverseeing customer service teams and client interactions
Required SkillsCloud platform management, telephony systems, technical troubleshootingCustomer service, team leadership, communication skills
Work EnvironmentIT and technical teams, cloud infrastructureCustomer service departments, call centers
CertificationsAmazon Web Services certifications, contact center technologyCustomer service management certifications, leadership training

The Manager Amazon Connect role focuses on managing the technical platform and infrastructure for contact centers using Amazon Connect, while the Customer Service Manager oversees customer service teams and client interactions. Both roles require strong leadership skills, but the Manager Amazon Connect emphasizes technical expertise in cloud contact center solutions, whereas the Customer Service Manager concentrates on customer satisfaction and team management.

Manager Amazon Connect jobs near you
Infographic showing various Manager Amazon Connect job openings in Springfield, NJ as of August 2026, with employment types broken down into 66% Full Time, and 34% Contract. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $111,047 per year, or $53.4 per hour.

Contact Center Engineer - Amazon Connect

Parsippany, NJ • On-site

Timebox Pro
See more jobs at Timebox Proexternal

$90K - $120K/yr

Full-time

Re-posted 10 days ago

Job description


About Us
At Timebox Pro, we’re redefining guest support with innovative cloud-first contact center solutions. As a leader in the travel and hospitality industry, we are committed to delivering exceptional customer experiences at every interaction. We are looking for a Contact Center Engineer who can help us build, scale, and optimize intelligent customer support platforms using Amazon Connect.
Role Overview
As a Contact Center Engineer, you will play a pivotal role in designing and implementing next-gen contact center experiences leveraging Amazon Connect and the broader AWS ecosystem. You will work closely with customer support, IT, and engineering teams to deliver seamless, AI-powered guest interactions that enhance satisfaction and streamline support operations.
Key Responsibilities
• Design, implement, and optimize cloud-based contact center solutions using Amazon Connect
• Develop voice and chatbots using Amazon Lex, Lambda, and other AWS services
• Integrate Amazon Polly for text-to-speech and Amazon Comprehend for sentiment analysis
• Leverage APIs for CRM, ticketing, and internal system integrations
• Collaborate with cross-functional teams to enhance automation, routing logic, and personalization
• Implement analytics and monitoring solutions for call flows and agent performance
• Ensure reliability, scalability, and security of the contact center infrastructure
Required Qualifications
• 4–6 years of experience in building and supporting contact center applications
• Strong hands-on expertise with Amazon Connect, Lex, Lambda, and AWS core services
• Experience with Amazon Polly (TTS) and Amazon Comprehend (NLP/Sentiment analysis)
• Proficiency in REST APIs and integration with third-party systems
• Understanding of contact flow design, IVR logic, and call analytics
• Experience working in agile and cross-functional team environments
Preferred Skills
• Exposure to Amazon Bedrock and Large Language Models (LLMs) for conversational AI
• Knowledge of AI/ML-driven automation in customer support systems
• Familiarity with Conversational AI architecture and frameworks
• AWS Certifications (e.g., AWS Certified Solutions Architect, Machine Learning Specialty)
• Experience with Workforce Management (WFM) tools for contact centers (e.g., forecasting, scheduling, adherence)
• Experience with skill-based routing strategies in Amazon Connect
• Ability to configure contact attributes and design intelligent routing logic for personalized experiences
• Understanding of how to optimize agent utilization and service levels using WFM analytics
• Experience with reporting and business intelligence tools, especially Amazon QuickSight
Why Work with Us?
• Drive innovation in guest support through cutting-edge cloud technologies
• Be part of a digitally forward team in a global travel brand
• Opportunity to work with AI and automation for meaningful impact
• Collaborative, supportive, and mission-driven work culture
Apply Now!!