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Manager Amazon Connect Jobs (NOW HIRING)

Amazon

Applied Scientist, Amazon Connect

New York, NY · On-site

... operations, management and optimization. Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service ...

Amazon

Applied Scientist, Amazon Connect

New York, NY · On-site

... operations, management and optimization. Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service ...

Amazon

Applied Scientist, Amazon Connect

New York, NY · On-site

... operations, management and optimization. Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service ...

Brillio

Experience integrating Amazon Connect with enterprise systems such as CRM, claims platforms ... eligibility systems, knowledge bases, workforce management tools, reporting platforms, or data ...

New

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$33.5K

$106.6K

$181K

How much do manager amazon connect jobs pay per year?

As of Sep 13, 2026, the average yearly pay for manager amazon connect in the United States is $106,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What is a Manager Amazon Connect?

A Manager Amazon Connect is typically responsible for overseeing the implementation, operation, and optimization of Amazon Connect, which is a cloud-based contact center service provided by Amazon Web Services (AWS). This role involves managing teams, ensuring the smooth functioning of customer support systems, and integrating Amazon Connect with other business tools to enhance customer experience. Managers also monitor performance metrics, troubleshoot technical issues, and work with stakeholders to improve call center processes. Their goal is to ensure efficient, scalable, and high-quality customer interactions through the Amazon Connect platform.

What are the key skills and qualifications needed to thrive as a Manager Amazon Connect, and why are they important?

To thrive as a Manager Amazon Connect, you need expertise in contact center operations, cloud-based telephony, and experience with Amazon Connect platform management, often supported by a degree in IT or related fields. Familiarity with AWS services, CRM integrations, and certifications such as AWS Certified Solutions Architect are highly beneficial. Strong leadership, problem-solving, and communication skills help in guiding technical teams and ensuring stakeholder satisfaction. These skills are crucial for optimizing customer experience, maintaining system reliability, and effectively managing cross-functional teams in dynamic environments.

What are some common challenges faced by a Manager Amazon Connect when implementing cloud-based contact center solutions?

A Manager Amazon Connect often encounters challenges such as integrating Amazon Connect with existing systems, ensuring data security and compliance, and managing the transition of teams to a cloud-based environment. Balancing the need for customization with the platform’s built-in features can also be complex. Additionally, training staff and maintaining high service levels during the migration process requires strong change management and communication skills.

What is the difference between Manager Amazon Connect vs Customer Service Manager?

AspectManager Amazon ConnectCustomer Service Manager
Primary FocusManaging Amazon Connect platform and contact center technologyOverseeing customer service teams and client interactions
Required SkillsCloud platform management, telephony systems, technical troubleshootingCustomer service, team leadership, communication skills
Work EnvironmentIT and technical teams, cloud infrastructureCustomer service departments, call centers
CertificationsAmazon Web Services certifications, contact center technologyCustomer service management certifications, leadership training

The Manager Amazon Connect role focuses on managing the technical platform and infrastructure for contact centers using Amazon Connect, while the Customer Service Manager oversees customer service teams and client interactions. Both roles require strong leadership skills, but the Manager Amazon Connect emphasizes technical expertise in cloud contact center solutions, whereas the Customer Service Manager concentrates on customer satisfaction and team management.

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Manager Amazon Connect jobs near you
Infographic showing various Manager Amazon Connect job openings in the United States as of September 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $106,639 per year, or $51.3 per hour.

Amazon Connect Techno-Functional Consultant

Seattle, WA • On-site

CYNET SYSTEMS
IT Services • 501 - 1,000 employees
Learn more about CYNET SYSTEMSexternal

$55 - $60/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

Job description

Job Overview: Pay Range: $55.00hr - $60.00hr Requirement/Must Have: 12+ years of experience required. Strong expertise in Amazon Connect architecture, strategy, and integrations. Experience gathering and translating business requirements into technical solutions. Proficiency in configuring and optimizing contact flows, routing strategies, and call handling processes. Experience leading integrations with CRM, workforce management, and third-party systems. Knowledge of platform governance, release management, and change implementation activities. Ability to conduct impact assessments and recommend process improvements. Experience in troubleshooting, root cause analysis, and issue resolution. Ability to develop documentation, training materials, and operational best practices. Responsibilities: Define and drive Amazon Connect architecture, strategy, integrations, and platform modernization initiatives to achieve business and customer experience objectives. Serve as the primary functional and technical SME for Amazon Connect platform operations. Define platform strategy, enhancements, and business-aligned transformation initiatives. Gather and translate business requirements into technical solutions. Configure and optimize contact flows, routing strategies, and call handling processes. Lead integrations with CRM, workforce management, and third-party systems. Collaborate with business stakeholders to improve customer and agent experiences. Drive platform governance, release management, and change implementation activities. Conduct impact assessments and recommend process improvements. Support troubleshooting, root cause analysis, and issue resolution. Develop documentation, training materials, and operational best practices. Skills: Amazon Connect. Contact Flows. AWS Services. Business Analysis. Integration Design. Stakeholder Management. Amazon Connect architecture. Qualification And Education: 12+ years of professional experience. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
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About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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