ZipRecruiter

Log In

1

Manager 1800 Contacts Customer Service Jobs in Puerto Rico

Master Fluid Solutions

$12.75 - $16.50/hr

The Logistics & Customer Service Coordinator will play a crucial role in supporting the business in Mexico by managing administrative tasks, coordinating sales & marketing activities, providing ...

Pep Boys

PR · On-site

Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...

Walgreens

Customer Service Associate - Temporary

Dorado, PR · On-site

$15 - $17.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

New

Insight Communications

PR · On-site

$27K - $29K/yr

Manage incoming calls and customer service inquiries. Identify and evaluate the needs of customers to achieve their satisfaction. RESPONSIBILITIES AND COMPETENCES * Manage a large number of incoming ...

Insight Communications

PR · On-site

$27K - $29K/yr

Manage incoming calls and customer service inquiries. Identify and evaluate the needs of customers to achieve their satisfaction. RESPONSIBILITIES AND COMPETENCES * Manage a large number of incoming ...

Walgreens

Customer Service Associate - Temporary

Humacao, PR · On-site

$15 - $17.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate - Temporary

Bayamon, PR · On-site

$15 - $17.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate - Temporary

Bayamon, PR · On-site

$15 - $17.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate - Temporary

Caguas, PR · On-site

$15 - $17.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

previous pagenext page

Showing results 21-40

All Jobs1800 Contacts Customer Service JobsManager 1800 Contacts Customer Service JobsManager 1800 Contacts Customer Service Jobs in Puerto Rico

Manager 1800 Contacts Customer Service information

What does a manager of 1800 Contacts Customer Service do?

A Manager of 1800 Contacts Customer Service oversees the daily operations of the customer service department, ensuring that customers receive prompt and effective assistance. Their responsibilities include leading and training customer service representatives, monitoring performance metrics, resolving complex customer issues, and implementing strategies to improve service quality. They also collaborate with other departments to address customer needs and maintain high levels of customer satisfaction. The manager plays a key role in maintaining the company's reputation for excellent customer care.

What are the key skills and qualifications needed to thrive as a manager of 1800 Contacts Customer Service?

To thrive as a Manager of 1800 Contacts Customer Service, you need strong leadership skills, experience in customer service management, and typically a bachelor’s degree or equivalent experience. Familiarity with CRM software, call center management systems, and performance analytics tools is vital. Excellent communication, problem-solving abilities, and a customer-focused mindset are standout soft skills for this role. These skills ensure effective team leadership, high-quality customer experiences, and the achievement of service goals in a fast-paced environment.

What are some common challenges faced by a manager of 1800 Contacts Customer Service, and how are they addressed?

A Manager at 1800 Contacts Customer Service often faces the challenge of balancing high-quality customer support with efficient team performance, especially during peak periods. Managing and motivating a diverse team, handling escalated customer issues, and ensuring adherence to company protocols are key aspects. Success in this role involves proactive coaching, clear communication, and leveraging performance data to identify areas for improvement. Collaboration with other departments, such as IT and fulfillment, is also critical to resolving complex customer concerns efficiently.

What is the difference between Manager 1800 Contacts Customer Service vs Customer Service Supervisor?

AspectManager 1800 Contacts Customer ServiceCustomer Service Supervisor
CredentialsExperience in customer service, leadership skillsSimilar credentials, often with supervisory experience
Work EnvironmentCall centers, retail, online supportCall centers, retail, online support
Employer & IndustryContact lens retailer, healthcare industryContact lens retailer, healthcare industry
Primary FocusOverseeing customer service team, strategic planningManaging daily operations, team supervision

The main difference is that the Manager 1800 Contacts Customer Service typically handles strategic planning and team leadership, while the Customer Service Supervisor focuses on daily team management and operational tasks. Both roles require similar credentials and work in comparable environments within the contact lens retail industry.

What are popular job titles related to Manager 1800 Contacts Customer Service jobs in Puerto Rico?

For Manager 1800 Contacts Customer Service jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Manager 1800 Contacts Customer Service jobs in Puerto Rico look for?

The top searched job categories for Manager 1800 Contacts Customer Service jobs in Puerto Rico are:

Manager 1800 Contacts Customer Service jobs near you

Logistics & Customer Service Coordinator

Master Fluid Solutions

$12.75 - $16.50/hr

Full-time

Re-posted 12 days ago

Job description

POSITION SUMMARY: The Logistics & Customer Service Coordinator will play a crucial role in supporting the business in Mexico by managing administrative tasks, coordinating sales & marketing activities, providing inventory planning, and ensuring smooth operations both internally and externally. This position requires excellent organizational skills, attention to detail, and the ability to work collaboratively with various departments. ILLUSTRATIVE DUTIES: Sales Support: Assist the sales team with administrative tasks, including preparing sales reports, managing customer information, updating Salesforce CRM, and processing orders.

Customer Service: Primary contact for all inquiries from customers regarding order management, product information, quotes, shipments, quality, expedites, complaints , and returns. Answering emails and customer inquiries in a professional and timely manner. Order Management: Process incoming purchase orders through shipment in the ERP system ensuring review and accuracy of order requirements and working with customers to resolve any issues prior to order entry Order Management: Collaborate with multiple internal departments on expedites, tracking information, shipment and quality claims while maintaining the highest levels of customer satisfaction Planning: Analyze and act on the purchase recommendations generated by the materials management and Kanban system, including generating Purchase Orders, communicating PO's to suppliers, receiving acknowledgements, and performing other PO maintenance as needed Planning: Monitor and report on KPIs including inventory turns, aged inventory, forecast accuracy, daily sales, production plan accuracy, material shortages and capacity utilization Planning: Determine proper stocking levels and set Min/Max and safety stocks accordingly.

Documentation: Maintain and update sales records, contracts, pedimentos and other relevant documents. Coordination: Coordinate with external partners and other departments, such as marketing, finance, HR and logistics, to ensure seamless sales operations. Marketing: Support the business, through marketing activities including but not limited to, standard portfolio marketing collateral, website updates, customer marketing support (e.g label & packaging design) and target segment engagement through various channels

Administrative Tasks: Perform general administrative duties, such as scheduling meetings, organizing files, and managing office supplies. Administrative Tasks: Work with external accounting firm ensuring local & company compliance, accurate records and assist with accounts receivable. .

Apply