The IT Configuration Management Analyst is responsible for executing daily operational activities supporting the accuracy, completeness, and reliability of Configuration Management Database (CMDB) ...
The IT Configuration Management Analyst is responsible for executing daily operational activities supporting the accuracy, completeness, and reliability of Configuration Management Database (CMDB) ...
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Management information
What are some common challenges managers face when leading a diverse team, and how can they address them?
Managers often encounter challenges such as communication barriers, varying work styles, and differing cultural expectations when leading diverse teams. Successfully addressing these challenges involves fostering an inclusive environment, promoting open communication, and providing clear expectations. Regular team meetings, cultural competency training, and encouraging feedback can help managers build trust and ensure all team members feel valued. Emphasizing collaboration and recognizing individual strengths also contribute to better team performance and morale.
What is management?
Management is the process of planning, organizing, leading, and controlling resources, including people, finances, and materials, to achieve organizational goals efficiently and effectively. Managers set objectives, coordinate activities, and make strategic decisions to guide teams and organizations toward success. Effective management involves communication, problem-solving, and leadership skills to motivate employees and ensure operations run smoothly.
What is the difference between Management vs Customer Service?
| Aspect | Management | Customer Service |
|---|---|---|
| Required Credentials | Leadership skills, sometimes degrees in business or related fields | Communication skills, customer service training often preferred |
| Work Environment | Office settings, team management, strategic planning | Retail, call centers, hospitality, direct interaction with customers |
| Employer & Industry Usage | Businesses across industries for overseeing teams and operations | Customer-facing roles in retail, hospitality, and service industries |
Management involves overseeing teams, strategic planning, and decision-making within organizations. Customer Service focuses on assisting clients, resolving issues, and ensuring customer satisfaction. While management roles often require leadership skills and industry knowledge, customer service roles emphasize communication and problem-solving skills. Both are essential in business operations but serve different functions within the company structure.
What Are Different Careers in Management?
Different careers in management include specialized technical positions, such as being a project manager, as well as HR or first-line managers who hire and train employees at a company and oversee the daily operations of the employees. As a manager, your duties differ depending on the field in which you work and the specific responsibilities you have. For example, a project manager typically takes over on a specific project, such as an engineering or software development project. You assemble a team, plan a budget and timeline, and keep workers on track throughout the project. HR managers, on the other hand, interview and hire employees and ensure that productivity and performance remain high.
What are the key skills and qualifications needed to thrive in Management, and why are they important?
To thrive in Management, you need strong leadership abilities, strategic planning skills, and a background in business or a related field, often supported by a bachelor's or master's degree. Familiarity with project management tools, budgeting software, and performance tracking systems is typically required. Excellent communication, decision-making, and conflict resolution are vital soft skills for effectively leading teams. These competencies are crucial to drive organizational success, motivate employees, and achieve business goals.
More about Management jobs
What are the most commonly searched types of Management jobs in Puerto Rico? The most popular types of Management jobs in Puerto Rico are:
What job categories do people searching Management jobs in Puerto Rico look for? The top searched job categories for Management jobs in Puerto Rico are:
Full-time
Medical, Life, Retirement
Posted 25 days ago
Job description
Date Posted:
2026-05-15
Country:
United States of America
Location:
US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1
Position Role Type:
Remote
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance:
None/Not Required
RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:
The IT Configuration Management Analyst is responsible for executing daily operational activities supporting the accuracy, completeness, and reliability of Configuration Management Database (CMDB) data within the ServiceNow platform. This role performs hands-on stewardship activities including discovery monitoring, reconciliation support, CI lifecycle maintenance, data quality remediation, and troubleshooting integration or discovery issues. The analyst operates within an enterprise Configuration Management framework and collaborates with domain teams, discovery engineers, asset management, observability, and service owners to ensure configuration data supports operational stability, incident response, and compliance reporting.
What You Will Do
Qualifications You Must Have
Qualifications We Prefer
What We Offer
Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.
Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
2026-05-15
Country:
United States of America
Location:
US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1
Position Role Type:
Remote
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance:
None/Not Required
RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:
The IT Configuration Management Analyst is responsible for executing daily operational activities supporting the accuracy, completeness, and reliability of Configuration Management Database (CMDB) data within the ServiceNow platform. This role performs hands-on stewardship activities including discovery monitoring, reconciliation support, CI lifecycle maintenance, data quality remediation, and troubleshooting integration or discovery issues. The analyst operates within an enterprise Configuration Management framework and collaborates with domain teams, discovery engineers, asset management, observability, and service owners to ensure configuration data supports operational stability, incident response, and compliance reporting.
What You Will Do
- Execute and sustain daily CMDB operational processes to ensure data integrity, accuracy, and reliability within ServiceNow.
- Monitor discovery health and troubleshoot failed or incomplete discovery patterns across configuration item (CI) classes.
- Reconcile CMDB data from authoritative sources and remediate data quality issues to maintain trusted CI records.
- Partner with infrastructure, network, application, security, asset management, and ITSM teams to validate CI attributes, relationships, and lifecycle status.
- Monitor CMDB dashboards, trust scores, reconciliation rules, and governance metrics to ensure compliance with data stewardship standards.
- Support onboarding of new data sources by validating integrations, reviewing Identification and Reconciliation Engine (IRE) rules, and ensuring adherence to authoritative source principles.
- Conduct impact analysis, relationship validation, and class modeling to align CMDB structure with CSDM standards and enterprise architecture frameworks.
- Document process updates, support continuous improvement initiatives, and maintain audit-ready evidence for compliance requirements including NIST, CMMC, and SOX.
- Ensure the CMDB remains a trusted operational foundation supporting incident, problem, change, asset, security, and observability functions across the organization.
- This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.
Qualifications You Must Have
- University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience
- 3+ years Configuration Management, IT operations, service management, or platform administration experience
- Hands-on experience with ServiceNow CMDB and Discovery
- Experience with infrastructure technologies (servers, network, storage, cloud)
- Experience troubleshooting technical workflows or integrations
Qualifications We Prefer
- Strong analytical and data quality mindset
- ServiceNow Certified System Administrator
- Familiarity with Identification and Reconciliation Engine (IRE)
- Exposure to CMDB data models and service modeling concepts
- Experience supporting audit or compliance evidence collection
- Knowledge of ITIL Configuration Management practices
What We Offer
Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.
Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
About Raytheon Technologies
Sourced by ZipRecruiter
Industry
Aerospace product and parts manufacturing and it services
Company size
10,000+ Employees
Headquarters location
Waltham, MA, US