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Managed Services Representative Jobs (NOW HIRING)

ProSkill Services

Client Services Representative

Phoenix, AZ · On-site

$16 - $21.50/hr

Client Services Representative Anthem, AZ ProSkill Services is a leading residential service ... Manage inbound calls for service scheduling. * Coordinate appointments for maintenance, repairs ...

Envision Eye Care

Patient Services Representative

Gray, TN · On-site

$14 - $16/hr

You will manage appointment scheduling, efficiently handling patient inquiries and concerns both in ... To excel as a Full Time Patient Services Representative at Envision Eye Care, candidates must ...

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Managed Services Representative information

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$29.5K

$48.3K

$78.5K

How much do managed services representative jobs pay per year?

As of Jun 7, 2026, the average yearly pay for managed services representative in the United States is $48,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Managed Services Representative, and why are they important?

To thrive as a Managed Services Representative, you need strong customer service skills, problem-solving abilities, and a foundational understanding of IT systems or business processes, often supported by a relevant degree or technical training. Familiarity with ticketing systems, remote monitoring tools, and ITIL-based service management platforms is typically required. Excellent communication, active listening, and time management are crucial soft skills for building client trust and handling multiple priorities. These skills and qualities ensure effective service delivery, high client satisfaction, and smooth resolution of technical issues in a managed services environment.

What is a Managed Services Representative?

A Managed Services Representative is a professional who acts as a liaison between clients and a managed services provider (MSP). They are responsible for ensuring that clients receive the IT services and support they need, such as network monitoring, data backup, cybersecurity, and help desk assistance. Their duties often include onboarding new clients, addressing service requests, resolving issues, and maintaining strong client relationships. They play a critical role in making sure clients are satisfied with the technology solutions and support provided by the MSP.

What are some common challenges Managed Services Representatives face when supporting multiple clients simultaneously?

Managed Services Representatives often juggle requests from various clients, each with unique needs and priorities. Balancing these demands can be challenging, particularly when urgent incidents arise for several clients at once. Effective time management, clear communication, and strong organizational skills are essential to ensure that each client receives timely and high-quality support. Representatives also work closely with internal technical teams to resolve issues, so collaboration and adaptability are key to success in this fast-paced environment.

What is the difference between Managed Services Representative vs Customer Support Specialist?

AspectManaged Services RepresentativeCustomer Support Specialist
CredentialsTypically requires technical certifications or relevant experienceOften requires customer service or communication skills, certifications vary
Work EnvironmentPrimarily in IT or technical service settings, supporting managed service clientsCustomer service centers, call centers, or online support platforms
Employer & IndustryIT service providers, managed service providers (MSPs)Various industries including retail, telecom, and tech companies
Search & Comparison IntentUnderstanding technical support roles in managed servicesCustomer service roles and support functions

The Managed Services Representative focuses on providing technical support and managing IT services for clients, often requiring technical certifications. In contrast, a Customer Support Specialist handles general customer inquiries and support across various industries. While both roles involve client interaction, the Managed Services Representative is more technically oriented within IT environments, whereas the Customer Support Specialist emphasizes customer communication skills.

More about Managed Services Representative jobs
What job categories do people searching Managed Services Representative jobs look for? The top searched job categories for Managed Services Representative jobs are:
Managed Services Representative jobs near you
Infographic showing various Managed Services Representative job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 52% Full Time, 46% Part Time, and 1% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $48,284 per year, or $23.2 per hour.
Client Services Representative

Client Services Representative

ProSkill Services

Phoenix, AZ • On-site

$16 - $21.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Client Services Representative

Anthem, AZ

ProSkill Services is a leading residential service company specializing in plumbing, heating, and air conditioning. Our mission is to deliver exceptional service and 100% customer satisfaction across the North Valley. We are looking for a dedicated Client Services Representative to join our team and ensure every customer interaction is positive and professional.

Position Overview: The Client Services Representative plays a vital role in providing excellent customer service by assisting clients with scheduling, inquiries, and support. This full-time, non-exempt position reports directly to the Client Services Manager and requires strong communication, multitasking, and problem-solving skills.

Key Responsibilities:

  • Manage inbound calls for service scheduling.
  • Coordinate appointments for maintenance, repairs, and equipment replacement.
  • Respond to email and web portal inquiries for scheduling requests.
  • Conduct outbound calls to existing clients for follow-ups and scheduling.
  • Assist the sales team with reporting, client education, sales appointment scheduling, and performance tracking.
  • Serve as a liaison between customers and company departments, ensuring seamless communication and resolution of inquiries.

Required Skills & Qualifications:

  • Bilingual in Spanish (preferred but not required).
  • Strong commitment to superior customer service.
  • Excellent phone etiquette and interpersonal skills.
  • Outstanding written and verbal communication abilities.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Sound judgment and problem-solving skills with a calm, professional approach.
  • Proficiency in Microsoft Word, Outlook, and Excel.
  • Ability to talk and type simultaneously; typing speed of at least 40 words per minute.
  • Previous experience handling high call volumes in a dynamic environment.
  • Successful completion of pre-employment drug screening and background check.

Benefits:

  • Competitive pay and great work environment
  • Opportunities for career growth and continued training
  • Competitive pay with bonus and commission opportunities
  • Comprehensive benefits - Medical, Dental, Vision insurance
  • 401K retirement plan with partial company match
  • Company-provided iPhone and iPad
  • Life insurance coverage
  • Paid vacation and holidays
  • Company events

Work Environment:

This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting. Reasonable accommodations may be made to perform essential functions.

About ProSkill Services:

Thousands of people across the North Valley have become ProSkill life-long customers. Our plumbers, electricians and HVAC technicians are highly trained professionals with genuinely good hearts and great personalities. We're located in beautiful Anthem Arizona, just North of Phoenix, and we service the entire Northern part of the Valley. Our AC and heating experts, electricians and plumbers in Anthem cover everything from Scottsdale to Glendale to Surprise. Electrical work, plumbing, heating and air conditioning is our life!

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

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