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Managed Services Representative Jobs (NOW HIRING)

Envision Eye Care

Patient Services Representative

Johnson City, TN · On-site

$14 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will manage appointment scheduling, efficiently handling patient inquiries and concerns both in ... To excel as a Full Time Patient Services Representative at Envision Eye Care, candidates must ...

Core Development and Management-Planet Fitness

$17.13 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Member Services Representative, you will be responsible for providing a superior level of ... Resolve member concerns and escalate to the Club Manager as needed. * Answer phones in a friendly ...

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Managed Services Representative information

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$29.5K

$48.3K

$78.5K

How much do managed services representative jobs pay per year?

As of Aug 15, 2026, the average yearly pay for managed services representative in the United States is $48,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a managed services representative?

To thrive as a Managed Services Representative, you need strong customer service skills, problem-solving abilities, and a foundational understanding of IT systems or business processes, often supported by a relevant degree or technical training. Familiarity with ticketing systems, remote monitoring tools, and ITIL-based service management platforms is typically required. Excellent communication, active listening, and time management are crucial soft skills for building client trust and handling multiple priorities. These skills and qualities ensure effective service delivery, high client satisfaction, and smooth resolution of technical issues in a managed services environment.

What is a managed services representative?

A Managed Services Representative is a professional who acts as a liaison between clients and a managed services provider (MSP). They are responsible for ensuring that clients receive the IT services and support they need, such as network monitoring, data backup, cybersecurity, and help desk assistance. Their duties often include onboarding new clients, addressing service requests, resolving issues, and maintaining strong client relationships. They play a critical role in making sure clients are satisfied with the technology solutions and support provided by the MSP.

What are some common challenges managed services representatives face when supporting multiple clients simultaneously?

Managed Services Representatives often juggle requests from various clients, each with unique needs and priorities. Balancing these demands can be challenging, particularly when urgent incidents arise for several clients at once. Effective time management, clear communication, and strong organizational skills are essential to ensure that each client receives timely and high-quality support. Representatives also work closely with internal technical teams to resolve issues, so collaboration and adaptability are key to success in this fast-paced environment.

What is the difference between Managed Services Representative vs Customer Support Specialist?

AspectManaged Services RepresentativeCustomer Support Specialist
CredentialsTypically requires technical certifications or relevant experienceOften requires customer service or communication skills, certifications vary
Work EnvironmentPrimarily in IT or technical service settings, supporting managed service clientsCustomer service centers, call centers, or online support platforms
Employer & IndustryIT service providers, managed service providers (MSPs)Various industries including retail, telecom, and tech companies
Search & Comparison IntentUnderstanding technical support roles in managed servicesCustomer service roles and support functions

The Managed Services Representative focuses on providing technical support and managing IT services for clients, often requiring technical certifications. In contrast, a Customer Support Specialist handles general customer inquiries and support across various industries. While both roles involve client interaction, the Managed Services Representative is more technically oriented within IT environments, whereas the Customer Support Specialist emphasizes customer communication skills.

More about Managed Services Representative jobs

What job categories do people searching Managed Services Representative jobs look for?

The top searched job categories for Managed Services Representative jobs are:

Managed Services Representative jobs near you
Infographic showing various Managed Services Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $48,284 per year, or $23.2 per hour.

Guest Services Representative

The Lodge at Deadwood Gaming Resort

Rapid City, SD • On-site

$13.25 - $16.25/hr

Other

Medical, Dental, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Guest Service Representative

We are looking for an attentive, engaging, and service-oriented Guest Service Representative to join our team. Guest Service Representatives are often the first in-person contact for hotel guests and support guests' realized and unrealized needs throughout the hospitality experience. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

Benefits

  • Medical and Dental Insurance
  • PTO
  • Competitive Pay
  • 401(k) Retirement Savings Plan
  • Life Insurance
  • Disability Insurance
  • Hotel Room Discounts
  • Ongoing Training and Career Development

Responsibilities

  • Greet guests and perform check-in/out procedures
  • Follow all cash and credit card procedures required by hotel and brand standard
  • Check expected departures and clear check out
  • Update housekeeping room status
  • Explain any of the hotel's promotional items, and mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations
  • Respond promptly to any guests' inquiries or complaints and offer alternate solutions if guest demand cannot be met
  • Demonstrate commitment to servicing the guest by being hospitable and accommodating
  • Document any guest accidents by completing the accident report form

Qualifications

  • High School diploma or GED preferred
  • One year of hospitality experience required
  • Customer service experience required
  • Experience handling cash and credit card procedures
  • Attention to detail
  • Ability and flexibility to work various shifts including evenings, weekends, and holidays

About Us:

At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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