ZipRecruiter

Log In

1

Managed Services Representative Jobs (NOW HIRING)

ROCS

Applicant Services Representative

Rockville, MD

$24 - $28/hr

The Applicant Services Representative is responsible for the accurate and timely response to ... Demonstrates ability to manage complex issues while maintaining a flexible, positive, and ...

TeamWork Online

Guest Services Representative

Sioux Falls, SD · On-site

$13.50 - $16.50/hr

Guest Services Representative ASM Global, the leader in privately managed public assembly facilities, has openings for Guest Services Representatives. Summary - A Guest Service Representative is ...

New

Envision Eye Care

Patient Services Representative

Gray, TN · On-site

$14 - $16/hr

You will manage appointment scheduling, efficiently handling patient inquiries and concerns both in ... To excel as a Full Time Patient Services Representative at Envision Eye Care, candidates must ...

Cooper Aerobics

Patient Services Representative

Dallas, TX · On-site

$16.25 - $20.50/hr

The Patient Services Representative greets our patients and initiates the check-in process to ... Strong organizational, time management, and attention to detail * Professional appearance and ...

next page

Showing results 1-20

All JobsManaged Services Representative Jobs

Managed Services Representative information

See salary details

$29.5K

$48.3K

$78.5K

How much do managed services representative jobs pay per year?

As of Jul 2, 2026, the average yearly pay for managed services representative in the United States is $48,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Managed Services Representative, and why are they important?

To thrive as a Managed Services Representative, you need strong customer service skills, problem-solving abilities, and a foundational understanding of IT systems or business processes, often supported by a relevant degree or technical training. Familiarity with ticketing systems, remote monitoring tools, and ITIL-based service management platforms is typically required. Excellent communication, active listening, and time management are crucial soft skills for building client trust and handling multiple priorities. These skills and qualities ensure effective service delivery, high client satisfaction, and smooth resolution of technical issues in a managed services environment.

How can I make 2000 a week working from home?

A Managed Services Representative can potentially earn $2,000 a week by working full-time, often requiring strong technical skills, customer service abilities, and relevant certifications. Increasing income may involve gaining experience, specializing in high-demand areas, or working for companies that offer performance-based bonuses or commissions. Flexibility in schedule and proficiency with remote communication tools can also support higher earnings.

What is the highest paying customer service job?

Among customer service roles, senior positions such as Customer Service Managers or Client Relations Directors tend to have the highest salaries, often exceeding $70,000 annually. Specialized fields like technical support for IT or managed services representatives with advanced certifications can also command higher pay, especially in industries with complex products or services.

What is a Managed Services Representative?

A Managed Services Representative is a professional who acts as a liaison between clients and a managed services provider (MSP). They are responsible for ensuring that clients receive the IT services and support they need, such as network monitoring, data backup, cybersecurity, and help desk assistance. Their duties often include onboarding new clients, addressing service requests, resolving issues, and maintaining strong client relationships. They play a critical role in making sure clients are satisfied with the technology solutions and support provided by the MSP.

How much does a managed service provider make?

A Managed Services Representative typically earns between $45,000 and $70,000 annually, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced professionals with specialized skills can earn higher salaries, often with opportunities for bonuses and benefits.

What are some common challenges Managed Services Representatives face when supporting multiple clients simultaneously?

Managed Services Representatives often juggle requests from various clients, each with unique needs and priorities. Balancing these demands can be challenging, particularly when urgent incidents arise for several clients at once. Effective time management, clear communication, and strong organizational skills are essential to ensure that each client receives timely and high-quality support. Representatives also work closely with internal technical teams to resolve issues, so collaboration and adaptability are key to success in this fast-paced environment.

What is the difference between Managed Services Representative vs Customer Support Specialist?

AspectManaged Services RepresentativeCustomer Support Specialist
CredentialsTypically requires technical certifications or relevant experienceOften requires customer service or communication skills, certifications vary
Work EnvironmentPrimarily in IT or technical service settings, supporting managed service clientsCustomer service centers, call centers, or online support platforms
Employer & IndustryIT service providers, managed service providers (MSPs)Various industries including retail, telecom, and tech companies
Search & Comparison IntentUnderstanding technical support roles in managed servicesCustomer service roles and support functions

The Managed Services Representative focuses on providing technical support and managing IT services for clients, often requiring technical certifications. In contrast, a Customer Support Specialist handles general customer inquiries and support across various industries. While both roles involve client interaction, the Managed Services Representative is more technically oriented within IT environments, whereas the Customer Support Specialist emphasizes customer communication skills.

What are the typical MSP job titles?

Typical Managed Services Provider (MSP) job titles include Service Desk Technician, Network Technician, Systems Engineer, Technical Support Specialist, and Account Manager. These roles often require knowledge of networking, troubleshooting, and remote management tools, with certifications like CompTIA A+ or Network+ being common. Job titles can vary depending on the company's size and structure but generally reflect levels of technical expertise and customer support responsibilities.
More about Managed Services Representative jobs
What job categories do people searching Managed Services Representative jobs look for? The top searched job categories for Managed Services Representative jobs are:
Managed Services Representative jobs near you
Infographic showing various Managed Services Representative job openings in the United States as of June 2026, with employment types broken down into 5% As Needed, 91% Full Time, 2% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,284 per year, or $23.2 per hour.

Applicant Services Representative

ROCS

Rockville, MD

$24 - $28/hr

Full-time

Posted 13 days ago

Job description

Why You Want To Work Here
We are a growing union providing our members with competitive benefits and powerful resources to help advance their careers. We have a casual and fun environment and opportunity for advancement! The Applicant Services Representative is responsible for the accurate and timely response to customer service-based questions over the phone and via email and the processing of benefits applications, payment calculations, and reports.
Responsibilities of the Applicant Services Representative

  • Answer incoming phone calls
  • Receive and respond to incoming emails
  • Calculate benefits information, status, and payments
  • Route calls to appropriate departments
  • Process status requests, applications, documents, and eligibility waivers
  • Maintain files of information
  • Research correspondence files, payroll reports, microfilm, and system record to determine the correct information for employer and/or participant system files, i.e., Federal Identification Number or Social Security Number discrepancies
  • Other duties as assigned
Requirements of the Applicant Services Representative
  • Over 2 years of previous customer service / data entry processing experience
  • Previous benefit fund experience strongly preferred, but not required
  • Previous banking or number/ finance-oriented experience desired
  • Listens well with the ability to communicate effectively both in verbal and written communications
  • Presents a professional image in the office
  • Strong attention to detail
  • Demonstrates ability to manage complex issues while maintaining a flexible, positive, and cooperative demeanor
Full time, Onsite Monday - Friday
$24-28/hr