... represent. Join us and make a difference. WHAT CAN RELIAS OFFER YOU? * Fantastic health and ... Own the end-to-end delivery and performance of assigned managed services across a portfolio of ...
... represent. Join us and make a difference. WHAT CAN RELIAS OFFER YOU? * Fantastic health and ... Own the end-to-end delivery and performance of assigned managed services across a portfolio of ...
Are you looking for a high energy, strategic, and fast-paced position as a Managed Services ... represent. Join us and make a difference. WHAT CAN RELIAS OFFER YOU? * Fantastic health and ...
Are you looking for a high energy, strategic, and fast-paced position as a Managed Services ... represent. Join us and make a difference. WHAT CAN RELIAS OFFER YOU? * Fantastic health and ...
Managed Services Specialist
Blue Ash, OH · On-site
$45K - $85K/yr
Work sales pipeline for new sales: qualify, present, propose and close managed services solutions ... Build relationships with Office Equipment reps. Strong listening, persuasiveness and relationship ...
Managed Services Specialist
Blue Ash, OH · On-site
$45K - $85K/yr
Work sales pipeline for new sales: qualify, present, propose and close managed services solutions ... Build relationships with Office Equipment reps. Strong listening, persuasiveness and relationship ...
Managed Services Specialist
Blue Ash, OH · On-site
$45K - $85K/yr
Work sales pipeline for new sales: qualify, present, propose and close managed services solutions ... Build relationships with Office Equipment reps. Strong listening, persuasiveness and relationship ...
Managed Services Specialist
Blue Ash, OH · On-site
$45K - $85K/yr
Work sales pipeline for new sales: qualify, present, propose and close managed services solutions ... Build relationships with Office Equipment reps. Strong listening, persuasiveness and relationship ...
Director- Managed Services
Boston, MA · Hybrid
$125K/yr
Director- Managed Services Location US-MA-Boston ID 2026-2723 Category Operations Position Type ... Responsibilities * Represent Pinkertons core values of integrity, vigilance, and excellence.
Director- Managed Services
Boston, MA · Hybrid
$125K/yr
Director- Managed Services Location US-MA-Boston ID 2026-2723 Category Operations Position Type ... Responsibilities * Represent Pinkertons core values of integrity, vigilance, and excellence.
Financial Services Representative
Whitehall, MI · On-site
$16.78/hr
POSITION Financial Service Representative I (FSR) REPORTS TO: Member Service Supervisor SUPERVISES ... Meet management service standards and expectations. * Attend staff, department, leadership, and ...
Financial Services Representative
Whitehall, MI · On-site
$16.78/hr
POSITION Financial Service Representative I (FSR) REPORTS TO: Member Service Supervisor SUPERVISES ... Meet management service standards and expectations. * Attend staff, department, leadership, and ...
Director- Managed Services
Boston, MA · On-site
$125K/yr
The Pinkerton Director- Managed Services cultivates lasting relationships with clients by ... Responsibilities * Represent Pinkerton's core values of integrity, vigilance, and excellence.
Director- Managed Services
Boston, MA · On-site
$125K/yr
The Pinkerton Director- Managed Services cultivates lasting relationships with clients by ... Responsibilities * Represent Pinkerton's core values of integrity, vigilance, and excellence.
Director- Managed Services
Boston, MA · Hybrid
$125K/yr
The Pinkerton Director- Managed Services cultivates lasting relationships with clients by ... Responsibilities * Represent Pinkerton's core values of integrity, vigilance, and excellence.
Quick apply
Director- Managed Services
Boston, MA · Hybrid
$125K/yr
The Pinkerton Director- Managed Services cultivates lasting relationships with clients by ... Responsibilities * Represent Pinkerton's core values of integrity, vigilance, and excellence.
Director- Managed Services
Boston, MA · Hybrid
$125K/yr
The Pinkerton Director- Managed Services cultivates lasting relationships with clients by ... Represent Pinkerton's core values of integrity, vigilance, and excellence. * Establish and maintain ...
Director- Managed Services
Boston, MA · Hybrid
$125K/yr
The Pinkerton Director- Managed Services cultivates lasting relationships with clients by ... Represent Pinkerton's core values of integrity, vigilance, and excellence. * Establish and maintain ...
Managed Care Services Representative
Houston, TX · Hybrid
$16.25 - $19.25/hr
As a Managed Care Services Representative, you'll also collaborate closely with internal teams, clients, payers, and providers, building strong relationships and preparing presentations - with the ...
Managed Care Services Representative
Houston, TX · Hybrid
$16.25 - $19.25/hr
As a Managed Care Services Representative, you'll also collaborate closely with internal teams, clients, payers, and providers, building strong relationships and preparing presentations - with the ...
The Managed Services Recruiter is primarily responsible for locating, selecting, and placing ... Represents HCTec at hiring events, job fairs, and in community and workforce partnerships.
The Managed Services Recruiter is primarily responsible for locating, selecting, and placing ... Represents HCTec at hiring events, job fairs, and in community and workforce partnerships.
Client Services Representative
Milan, IL · On-site
$20 - $25/hr
Your role will involve managing the order fulfillment process while addressing client inquiries ... Services Representative role would possess a combination of people skills, problem-solving ...
Client Services Representative
Milan, IL · On-site
$20 - $25/hr
Your role will involve managing the order fulfillment process while addressing client inquiries ... Services Representative role would possess a combination of people skills, problem-solving ...
Managed Care Services Representative
Houston, TX · Hybrid
$16.25 - $19.25/hr
As a Managed Care Services Representative, you'll also collaborate closely with internal teams, clients, payers, and providers, building strong relationships and preparing presentations - with the ...
Managed Care Services Representative
Houston, TX · Hybrid
$16.25 - $19.25/hr
As a Managed Care Services Representative, you'll also collaborate closely with internal teams, clients, payers, and providers, building strong relationships and preparing presentations - with the ...
Managed Care Services Representative
Houston, TX · On-site
$16.25 - $19.25/hr
As a Managed Care Services Representative, you'll also collaborate closely with internal teams, clients, payers, and providers, building strong relationships and preparing presentations - with the ...
Managed Care Services Representative
Houston, TX · On-site
$16.25 - $19.25/hr
As a Managed Care Services Representative, you'll also collaborate closely with internal teams, clients, payers, and providers, building strong relationships and preparing presentations - with the ...
Guest Services Representative
$13 - $15.75/hr
As a Guest Service Representative, you'll be able to showcase your organizational skills and create ... At Hospitality America, winner of Top Workplaces USA , we provide hospitality management services ...
Guest Services Representative
$13 - $15.75/hr
As a Guest Service Representative, you'll be able to showcase your organizational skills and create ... At Hospitality America, winner of Top Workplaces USA , we provide hospitality management services ...
Patient Services Representative
$17 - $20/hr
Schedule and manage patient appointments efficiently, coordinating with healthcare providers to ... Service Center Representative Dupaco Community Credit Union Customer Service Representative ...
Patient Services Representative
$17 - $20/hr
Schedule and manage patient appointments efficiently, coordinating with healthcare providers to ... Service Center Representative Dupaco Community Credit Union Customer Service Representative ...
Guest Services Representative
$13.25 - $16.25/hr
As a Guest Services Representative, you'll have the ability to showcase your customer service ... At Hospitality America, we provide hospitality management services across all aspects of hotel ...
Guest Services Representative
$13.25 - $16.25/hr
As a Guest Services Representative, you'll have the ability to showcase your customer service ... At Hospitality America, we provide hospitality management services across all aspects of hotel ...
Be Seen First
Patient Services Representative
Lillington, NC · On-site
$30K - $34K/yr
You will be responsible for managing patient inquiries, scheduling appointments, collecting ... Duties As a Patient Services Representative, your responsibilities will include: * Greeting ...
Quick apply
Be Seen First
Patient Services Representative
Lillington, NC · On-site
$30K - $34K/yr
You will be responsible for managing patient inquiries, scheduling appointments, collecting ... Duties As a Patient Services Representative, your responsibilities will include: * Greeting ...
Guest Services Representative
Roanoke, VA · On-site
$13.25 - $16.25/hr
As a Guest Services Representative, you'll have the ability to showcase your customer service ... At Hospitality America, we provide hospitality management services across all aspects of hotel ...
Quick apply
Guest Services Representative
Roanoke, VA · On-site
$13.25 - $16.25/hr
As a Guest Services Representative, you'll have the ability to showcase your customer service ... At Hospitality America, we provide hospitality management services across all aspects of hotel ...
Be Seen First
Patient Services Representative
Lillington, NC · On-site
$30K - $34K/yr
You will be responsible for managing patient inquiries, scheduling appointments, collecting ... Duties As a Patient Services Representative, your responsibilities will include: * Greeting ...
Quick apply
Be Seen First
Patient Services Representative
Lillington, NC · On-site
$30K - $34K/yr
You will be responsible for managing patient inquiries, scheduling appointments, collecting ... Duties As a Patient Services Representative, your responsibilities will include: * Greeting ...
Managed Services Representative information
See salary details
$29.5K - $34K
19% of jobs
$35.6K is the 25th percentile. Wages below this are outliers.
$34K - $38.4K
16% of jobs
$38.4K - $42.9K
12% of jobs
The median wage is $43.6K / yr.
$42.9K - $47.3K
18% of jobs
$47.3K - $51.8K
9% of jobs
$52.9K is the 75th percentile. Wages above this are outliers.
$51.8K - $56.2K
6% of jobs
$56.2K - $60.7K
11% of jobs
$60.7K - $65.1K
3% of jobs
$65.1K - $69.6K
2% of jobs
$69.6K - $74K
2% of jobs
$74K - $78.5K
2% of jobs
$29.5K
$48.3K
$78.5K
How much do managed services representative jobs pay per year?
As of Jun 9, 2026, the average yearly pay for managed services representative in the United States is $48,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $57,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Managed Services Representative, and why are they important?
To thrive as a Managed Services Representative, you need strong customer service skills, problem-solving abilities, and a foundational understanding of IT systems or business processes, often supported by a relevant degree or technical training. Familiarity with ticketing systems, remote monitoring tools, and ITIL-based service management platforms is typically required. Excellent communication, active listening, and time management are crucial soft skills for building client trust and handling multiple priorities. These skills and qualities ensure effective service delivery, high client satisfaction, and smooth resolution of technical issues in a managed services environment.
What is a Managed Services Representative?
A Managed Services Representative is a professional who acts as a liaison between clients and a managed services provider (MSP). They are responsible for ensuring that clients receive the IT services and support they need, such as network monitoring, data backup, cybersecurity, and help desk assistance. Their duties often include onboarding new clients, addressing service requests, resolving issues, and maintaining strong client relationships. They play a critical role in making sure clients are satisfied with the technology solutions and support provided by the MSP.
What are some common challenges Managed Services Representatives face when supporting multiple clients simultaneously?
Managed Services Representatives often juggle requests from various clients, each with unique needs and priorities. Balancing these demands can be challenging, particularly when urgent incidents arise for several clients at once. Effective time management, clear communication, and strong organizational skills are essential to ensure that each client receives timely and high-quality support. Representatives also work closely with internal technical teams to resolve issues, so collaboration and adaptability are key to success in this fast-paced environment.
What is the difference between Managed Services Representative vs Customer Support Specialist?
| Aspect | Managed Services Representative | Customer Support Specialist |
|---|---|---|
| Credentials | Typically requires technical certifications or relevant experience | Often requires customer service or communication skills, certifications vary |
| Work Environment | Primarily in IT or technical service settings, supporting managed service clients | Customer service centers, call centers, or online support platforms |
| Employer & Industry | IT service providers, managed service providers (MSPs) | Various industries including retail, telecom, and tech companies |
| Search & Comparison Intent | Understanding technical support roles in managed services | Customer service roles and support functions |
The Managed Services Representative focuses on providing technical support and managing IT services for clients, often requiring technical certifications. In contrast, a Customer Support Specialist handles general customer inquiries and support across various industries. While both roles involve client interaction, the Managed Services Representative is more technically oriented within IT environments, whereas the Customer Support Specialist emphasizes customer communication skills.
More about Managed Services Representative jobs
What job categories do people searching Managed Services Representative jobs look for? The top searched job categories for Managed Services Representative jobs are:
Other
Medical, Retirement, PTO
Posted 6 days ago
Job description
Are you looking for a high energy, strategic, and fast-paced position as a Managed Services Consultant? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!
For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.
WHAT CAN RELIAS OFFER YOU?
- Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
- Flexible work environment with onsite and work from home options - you choose when you want to come into the office!
- Active Employee Resource Groups open to all employees!
- Comprehensive onboarding program - a great introduction to our company, customers and culture!
- Growth and career advancement opportunities!
- 20%+ annual employee promotion and transfer rate
- Multiple development program options - leadership development, professional development curriculums, and Nanodegree options in both technology and data science
- Professional development gained from conference attendance and participation in organizations like NC Tech
- Onsite 321 Coffee Shop providing free coffee and pastries to employees
The Strategic Alliances Manager - Integrations will be responsible for developing, managing, and optimizing strategic partnerships that enhance our integration partner ecosystem. This role will involve collaborating with cross-functional teams, including product management, engineering, professional services, sales, and marketing, to ensure seamless integration and alignment with our partners. The ideal candidate will have a strong background in partnership management, integration processes and methodologies, and a deep understanding of technology solutions.
WHAT YOU'LL DO:
* Own the end-to-end delivery and performance of assigned managed services across a portfolio of customers
* Establish and monitor service-level objectives (SLOs), KPIs, and success metrics aligned to defined service offerings
* Drive standardization and scalability of service delivery models, playbooks, and operating procedures
* Identify trends across the portfolio (adoption, utilization, risk signals) and proactively address gaps
* Act as the primary escalation point for service delivery performance within assigned offering
* Serve as a trusted advisor and subject matter expert for assigned services and industry use cases
* Conduct regular service reviews, optimization discussions, and performance readouts with customers, and in partnership with Customer Success.
* Provide guidance on best practices, workflow optimization, and advanced use of the platform/services
* Partner with Client Success Managers to align service delivery with broader customer goals
* Proactively identify opportunities to improve outcomes (efficiency, adoption, compliance, etc.)
* Lead transition from implementation to managed services, ensuring readiness, clear scope, and success criteria
* Define service activation plans, including timelines, milestones, and customer responsibilities
* Ensure knowledge transfer from implementation teams and validate operational readiness
* Mitigate onboarding risks and ensure smooth transition into ongoing service delivery
* Contribute to development and refinement of service offerings, delivery frameworks, and tooling
* Maintain and enhance standard operating procedures, documentation, and knowledge assets
* Support automation, AI enablement, and workflow optimization initiatives across service delivery
* Collaborate cross-functionally (Product, Support, Engineering) to resolve systemic issue
* Contribute to development and refinement of service offerings, delivery frameworks, and tooling
* Maintain and enhance standard operating procedures, documentation, and knowledge assets
* Support automation, AI enablement, and workflow optimization initiatives across service delivery
* Collaborate cross-functionally (Product, Support, Engineering) to resolve systemic issue
COMPETENCIES:
* Service Portfolio Management: ability to contribute to the optimization of recurring service offerings at scale
* Consultative Engagement: ability to translate customer needs into actionable service strategies and outcomes
* Subject Matter Expertise: deep knowledge of assigned services, workflows, and industry use cases
* Operational Excellence: focus on process standardization, efficiency, and quality control
* Data-Driven Insights: ability to interpret service KPIs, usage trends, and risk indicators
* Customer Relationship Management: ability to build trust and influence outcomes without commercial ownership
* Technical Acumen: understanding of integrations, APIs, and system workflows relevant to service delivery
* AI & Automation Enablement: ability to leverage automation and AI to improve service scalability and outcomes
YOU'VE GOT WHAT IT TAKES IF YOU HAVE:
* Bachelor's Degree
* 4+ years in SaaS service delivery, managed services, or customer operations roles
* Demonstrated experience managing ongoing service portfolios or recurring service engagements
* Experience operating in roles spanning implementation, post-go-live support, or customer success collaboration
* Strong experience with service delivery frameworks, KPIs, and operational reporting
IT WOULD BE NICE IF YOU HAD:
* Healthcare or regulated industry experience
* Experience defining or scaling managed service offerings
* Exposure to customer lifecycle models (implementation adoption optimization)
* Experience working alongside Customer Success without direct ownership of renewals
Relias is an Equal Opportunity Employer and a Drug-Free workplace
IN OFFICE REQUIREMENT:
Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30/40 days/quarter.
Company: Relias LLC | Job ID: 289477
About Relias
Sourced by ZipRecruiter
Industry
E-learning
Company size
501 - 1,000 Employees
Headquarters location
Morrisville, NC, US
Year founded
2012