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Managed Services Representative Jobs (NOW HIRING)

RWJBarnabas Health

Patient Services Rep

Belleville, NJ · On-site

$21.07 - $26.22/hr

As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ...

RWJBarnabas Health

Patient Services Rep

Neptune, NJ · On-site

$21.07 - $26.22/hr

As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ...

RWJBarnabas Health

Patient Services Rep

Rahway, NJ · On-site

$21.07 - $26.22/hr

As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ...

RWJBarnabas Health

Patient Services Rep

Hillsborough, NJ · On-site

$20.60 - $25.84/hr

As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ...

RWJBarnabas Health

Patient Services Rep

Toms River, NJ · On-site

$20.63 - $25.71/hr

As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ...

RWJBarnabas Health

Patient Services Rep

Howell, NJ · On-site

$20.63 - $25.71/hr

As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ...

RWJBarnabas Health

Patient Services Rep

Millburn, NJ · On-site

$21.07 - $26.22/hr

As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ...

RWJBarnabas Health

Patient Services Rep

Millburn, NJ · On-site

$21.07 - $26.22/hr

As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ...

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All JobsManaged Services Representative Jobs

Managed Services Representative information

See salary details

$29.5K

$48.3K

$78.5K

How much do managed services representative jobs pay per year?

As of Sep 4, 2026, the average yearly pay for managed services representative in the United States is $48,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What is a managed services representative?

A Managed Services Representative is a professional who acts as a liaison between clients and a managed services provider (MSP). They are responsible for ensuring that clients receive the IT services and support they need, such as network monitoring, data backup, cybersecurity, and help desk assistance. Their duties often include onboarding new clients, addressing service requests, resolving issues, and maintaining strong client relationships. They play a critical role in making sure clients are satisfied with the technology solutions and support provided by the MSP.

What are the key skills and qualifications needed to thrive as a managed services representative?

To thrive as a Managed Services Representative, you need strong customer service skills, problem-solving abilities, and a foundational understanding of IT systems or business processes, often supported by a relevant degree or technical training. Familiarity with ticketing systems, remote monitoring tools, and ITIL-based service management platforms is typically required. Excellent communication, active listening, and time management are crucial soft skills for building client trust and handling multiple priorities. These skills and qualities ensure effective service delivery, high client satisfaction, and smooth resolution of technical issues in a managed services environment.

What are some common challenges managed services representatives face when supporting multiple clients simultaneously?

Managed Services Representatives often juggle requests from various clients, each with unique needs and priorities. Balancing these demands can be challenging, particularly when urgent incidents arise for several clients at once. Effective time management, clear communication, and strong organizational skills are essential to ensure that each client receives timely and high-quality support. Representatives also work closely with internal technical teams to resolve issues, so collaboration and adaptability are key to success in this fast-paced environment.

What is the difference between Managed Services Representative vs Customer Support Specialist?

AspectManaged Services RepresentativeCustomer Support Specialist
CredentialsTypically requires technical certifications or relevant experienceOften requires customer service or communication skills, certifications vary
Work EnvironmentPrimarily in IT or technical service settings, supporting managed service clientsCustomer service centers, call centers, or online support platforms
Employer & IndustryIT service providers, managed service providers (MSPs)Various industries including retail, telecom, and tech companies
Search & Comparison IntentUnderstanding technical support roles in managed servicesCustomer service roles and support functions

The Managed Services Representative focuses on providing technical support and managing IT services for clients, often requiring technical certifications. In contrast, a Customer Support Specialist handles general customer inquiries and support across various industries. While both roles involve client interaction, the Managed Services Representative is more technically oriented within IT environments, whereas the Customer Support Specialist emphasizes customer communication skills.

More about Managed Services Representative jobs

What job categories do people searching Managed Services Representative jobs look for?

The top searched job categories for Managed Services Representative jobs are:

Managed Services Representative jobs near you
Infographic showing various Managed Services Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $48,284 per year, or $23.2 per hour.

Sr. Technical Services Rep

Vector Security and Vector Security Networks

Gainesville, VA • On-site

$23.38 - $37.41/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we'd like to invite you to join our team as our new Senior Technical Services Representative!
We offer great benefits, a competitive salary, and growth opportunities. We think you'll find what you want here because what we do matters - to us, our customers, and most of all, our team members.
Location: Gainesville, VA
Summary:
As a Senior Technical Services Representative, and under general supervision and aided by internal and manufacturer knowledge bases an intermediary understanding of security industry technology hardware and software to include but not limited to access, burg, fire, and video. The Senior Technical Services Representative will provide timely and accurate support via phone, email, or workflow applications to both internal and external personnel. Identify and provide solutions/tips to resolve advanced technology issues, document items for record, and provide next steps for support resolution. Train end users in the proper use of their systems as needed.
What You'll Do:
  • Technical Support:
    • Provide intermediary technical support via phone, email, or workflow application to support onsite personnel completing installation and service requests.
    • Utilize established company guidelines and procedures, provide intermediary technical support for the installation and maintenance of equipment.
    • Setup of customer configurations; validate work completed via vendor applications.
  • Hardware Repair:
    • Complete hardware repair and programming for pc-based systems.
    • Utilize customer specifications program hardware for service and installations.
    • Maintain general PC repair knowledge to include pc component replacements and software reimages.
  • Communication & Resolution:
    • Communicate and initiate next steps to complete requests.
    • Properly escalate unresolved issues to appropriate internal teams.
    • Utilize established customer procedures and deductive reasoning skills.
    • Identify and submit necessary requests for next steps to resolve or forward to the appropriate team for additional troubleshooting.
      • This includes gathering necessary information for customer approvals, equipment repairs, and product returns.
  • Create & Maintain Database:
    • Create, update and maintain department resources and customer databases.
    • Properly maintain as-builds and all system documentation.
    • Assist with the gathering and upkeep of department resources such as customer equipment profiles, configuration databases, knowledge articles, and remote connection utilities.
    • Gather information and document based on support being performed.

What You'll Need:
  • Associate's Degree or Equivalent Experience.
  • 3-Years: Help Desk Experience:
    • 3+ years of helpdesk support experience - Preferred.
  • 1-Year: Low Voltage, Security & Surveillance Industry Experience:
    • Experience with utilizing or troubleshooting physical security hardware is - Preferred.
    • NICET Level I - Preferred.
  • Network Knowledge:
    • Intermediate networking and hardware experience - Preferred.
    • CompTIA A+, Network+ - Preferred.
  • Microsoft Dynamics Experience:
    • Experience with Microsoft Dynamics is preferred as work is flowed through this system.
  • Computer Literacy:
    • Must be proficient with Microsoft programs and have extensive knowledge of both Microsoft and Unix/Linux operation systems.
  • Organization Skills:
    • Must have strong organizational skills to document support and maintain department resources.
  • Communication & Interpersonal Skills:
    • Must be able to intelligently communicate (verbal and written) to internal and external Customers and Management.
  • Deductive Reasoning Skills:
    • Must be able to listen, understand, breakdown information being provided, and provide accurate direction on what is needed to resolve technical issues.

What You'll Get:
We offer a "Total Rewards" package including:
  • Competitive compensation with incentive eligibility
  • Medical, dental and vision coverage
  • Company paid life and AD&D insurance.
  • Company paid short- and long-term disability.
  • Voluntary benefit products
  • 401k retirement savings plan
  • Flexible Spending Account
  • Paid time off
  • Tuition reimbursement
  • Employee Assistance Program (EAP)

About Us:
Vector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential and Commercial business units, Vector Security delivers smart security, life safety, video, access control, and monitoring solutions. Our Vector Security Networks (VSN) division provides national security solutions for multi-site organizations, while Managed Network Services (MNS) delivers secure connectivity, and network management services that help businesses operate reliably and securely. For more than 50 years, we have been committed to protecting people, property, and business operations through innovative technology and exceptional service.
Our Values:
  • Win as a team.
  • Do the right thing.
  • Make a difference every day.
  • Get it done.
  • Think big.

If you share these ideas, we'd love to hear from you!
Vector Security is a Drug-Free Workplace
Vector Security is an Equal Opportunity Employer
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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