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Managed Services Representative Jobs (NOW HIRING)

Pinkerton

Director- Managed Services

Boston, MA · Hybrid

$125K/yr

Director- Managed Services Location US-MA-Boston ID 2026-2723 Category Operations Position Type ... Responsibilities * Represent Pinkertons core values of integrity, vigilance, and excellence.

Compass Tech International

Be Seen First

Card Services Representative

Torrance, CA · On-site

$31/hr

Card Services Representative Location: Torrance, CA Core Responsibilities: · Investigating fraud ... Staffing, Recruiting and Managed Services to our customers nationwide, to create greater ...

IQVIA

Managed Care Services Representative

Houston, TX · Hybrid

$16.25 - $19.25/hr

As a Managed Care Services Representative, you'll also collaborate closely with internal teams, clients, payers, and providers, building strong relationships and preparing presentations - with the ...

IQVIA, Inc.

Managed Care Services Representative

Houston, TX · On-site

$16.25 - $19.25/hr

As a Managed Care Services Representative, you'll also collaborate closely with internal teams, clients, payers, and providers, building strong relationships and preparing presentations - with the ...

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All JobsManaged Services Representative Jobs

Managed Services Representative information

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$29.5K

$48.3K

$78.5K

How much do managed services representative jobs pay per year?

As of Jul 3, 2026, the average yearly pay for managed services representative in the United States is $48,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Managed Services Representative, and why are they important?

To thrive as a Managed Services Representative, you need strong customer service skills, problem-solving abilities, and a foundational understanding of IT systems or business processes, often supported by a relevant degree or technical training. Familiarity with ticketing systems, remote monitoring tools, and ITIL-based service management platforms is typically required. Excellent communication, active listening, and time management are crucial soft skills for building client trust and handling multiple priorities. These skills and qualities ensure effective service delivery, high client satisfaction, and smooth resolution of technical issues in a managed services environment.

How can I make 2000 a week working from home?

A Managed Services Representative can potentially earn $2,000 a week by working full-time, often requiring strong technical skills, customer service abilities, and relevant certifications. Increasing income may involve gaining experience, specializing in high-demand areas, or working for companies that offer performance-based bonuses or commissions. Flexibility in schedule and proficiency with remote communication tools can also support higher earnings.

What is the highest paying customer service job?

Among customer service roles, senior positions such as Customer Service Managers or Client Relations Directors tend to have the highest salaries, often exceeding $70,000 annually. Specialized fields like technical support for IT or managed services representatives with advanced certifications can also command higher pay, especially in industries with complex products or services.

What is a Managed Services Representative?

A Managed Services Representative is a professional who acts as a liaison between clients and a managed services provider (MSP). They are responsible for ensuring that clients receive the IT services and support they need, such as network monitoring, data backup, cybersecurity, and help desk assistance. Their duties often include onboarding new clients, addressing service requests, resolving issues, and maintaining strong client relationships. They play a critical role in making sure clients are satisfied with the technology solutions and support provided by the MSP.

How much does a managed service provider make?

A Managed Services Representative typically earns between $45,000 and $70,000 annually, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced professionals with specialized skills can earn higher salaries, often with opportunities for bonuses and benefits.

What are some common challenges Managed Services Representatives face when supporting multiple clients simultaneously?

Managed Services Representatives often juggle requests from various clients, each with unique needs and priorities. Balancing these demands can be challenging, particularly when urgent incidents arise for several clients at once. Effective time management, clear communication, and strong organizational skills are essential to ensure that each client receives timely and high-quality support. Representatives also work closely with internal technical teams to resolve issues, so collaboration and adaptability are key to success in this fast-paced environment.

What is the difference between Managed Services Representative vs Customer Support Specialist?

AspectManaged Services RepresentativeCustomer Support Specialist
CredentialsTypically requires technical certifications or relevant experienceOften requires customer service or communication skills, certifications vary
Work EnvironmentPrimarily in IT or technical service settings, supporting managed service clientsCustomer service centers, call centers, or online support platforms
Employer & IndustryIT service providers, managed service providers (MSPs)Various industries including retail, telecom, and tech companies
Search & Comparison IntentUnderstanding technical support roles in managed servicesCustomer service roles and support functions

The Managed Services Representative focuses on providing technical support and managing IT services for clients, often requiring technical certifications. In contrast, a Customer Support Specialist handles general customer inquiries and support across various industries. While both roles involve client interaction, the Managed Services Representative is more technically oriented within IT environments, whereas the Customer Support Specialist emphasizes customer communication skills.

What are the typical MSP job titles?

Typical Managed Services Provider (MSP) job titles include Service Desk Technician, Network Technician, Systems Engineer, Technical Support Specialist, and Account Manager. These roles often require knowledge of networking, troubleshooting, and remote management tools, with certifications like CompTIA A+ or Network+ being common. Job titles can vary depending on the company's size and structure but generally reflect levels of technical expertise and customer support responsibilities.
More about Managed Services Representative jobs
What job categories do people searching Managed Services Representative jobs look for? The top searched job categories for Managed Services Representative jobs are:
Managed Services Representative jobs near you
Infographic showing various Managed Services Representative job openings in the United States as of June 2026, with employment types broken down into 5% As Needed, 91% Full Time, 2% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,284 per year, or $23.2 per hour.

Managed Services Consultant

Create Your Own Career

Morrisville, NC • On-site

Other

Posted 10 days ago

Job description

Managed Services Consultant

Relias LLC USD 65,000 - 80,000 (Yearly)

Are you looking for a high energy, strategic, and fast-paced position with an impactful and mission-driven company? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

The Managed Services Consultant is responsible for the ongoing management, optimization, and value delivery of one or more services within the Managed Services portfolio. This role serves as a subject matter expert (SME) across assigned service lines or industry use cases and is accountable for ensuring scalable, high-quality service delivery across a portfolio of customers. The position operates at a level above implementation delivery, focusing on continuous service execution, operational performance, and advisory support, while partnering closely with Client Success on overall account strategy.

This role does not own renewals or commercial outcomes, but directly influences retention through service quality, adoption, and measurable outcome.

What You'll Do:

  • Own the end-to-end delivery and performance of assigned managed services across a portfolio of customers
  • Establish and monitor service-level objectives (SLOs), KPIs, and success metrics aligned to defined service offerings
  • Drive standardization and scalability of service delivery models, playbooks, and operating procedures
  • Identify trends across the portfolio (adoption, utilization, risk signals) and proactively address gaps
  • Act as the primary escalation point for service delivery performance within assigned offering
  • Serve as a trusted advisor and subject matter expert for assigned services and industry use cases
  • Conduct regular service reviews, optimization discussions, and performance readouts with customers, and in partnership with Customer Success
  • Provide guidance on best practices, workflow optimization, and advanced use of the platform/services
  • Partner with Client Success Managers to align service delivery with broader customer goals
  • Proactively identify opportunities to improve outcomes (efficiency, adoption, compliance, etc.)
  • Lead transition from implementation to managed services, ensuring readiness, clear scope, and success criteria
  • Define service activation plans, including timelines, milestones, and customer responsibilities
  • Ensure knowledge transfer from implementation teams and validate operational readiness
  • Mitigate onboarding risks and ensure smooth transition into ongoing service delivery
  • Contribute to development and refinement of service offerings, delivery frameworks, and tooling
  • Maintain and enhance standard operating procedures, documentation, and knowledge assets
  • Support automation, AI enablement, and workflow optimization initiatives across service delivery
  • Collaborate cross-functionally (Product, Support, Engineering) to resolve systemic issues

Qualifications:

Competencies:

  • Service Portfolio Management: ability to contribute to the optimization of recurring service offerings at scale
  • Consultative Engagement: ability to translate customer needs into actionable service strategies and outcomes
  • Subject Matter Expertise: deep knowledge of assigned services, workflows, and industry use cases
  • Operational Excellence: focus on process standardization, efficiency, and quality control
  • Data-Driven Insights: ability to interpret service KPIs, usage trends, and risk indicators
  • Customer Relationship Management: ability to build trust and influence outcomes without commercial ownership
  • Technical Acumen: understanding of integrations, APIs, and system workflows relevant to service delivery
  • AI & Automation Enablement: ability to leverage automation and AI to improve service scalability and outcomes

You've Got What It Takes If You Have:

  • Bachelor's Degree
  • 4+ years in SaaS service delivery, managed services, or customer operations roles
  • Demonstrated experience managing ongoing service portfolios or recurring service engagements
  • Experience operating in roles spanning implementation, post-go-live support, or customer success collaboration
  • Strong experience with service delivery frameworks, KPIs, and operational reporting

It Would Be Nice If You Had:

  • Healthcare or regulated industry experience
  • Experience defining or scaling managed service offerings
  • Exposure to customer lifecycle models (implementation → adoption → optimization)
  • Experience working alongside Customer Success without direct ownership of renewals

Relias is an Equal Opportunity Employer and a Drug-Free workplace. Relias welcomes and encourages applications from people with disabilities and is happy to make reasonable accommodations in all aspects of the selection process. Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30/40 days/quarter. All your information will be kept confidential according to EEO guidelines.

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