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Managed Services Representative Jobs (NOW HIRING)

Workstream

Payroll Managed Services Representative

Lehi, UT · On-site

$56K - $57K/yr

As a Payroll Managed Services Representative, you will help customers navigate their payroll needs while leveraging AI-powered tools and automation to enhance the quality, speed, and consistency of ...

Saviance

Managed Care Services Representative

Boston, MA · On-site

$17.50 - $23.75/hr

Managed Care Services Representative Location: Boston, MA Duration: 5+ Months Client: Boston Medical Center BPOJP00000282 Associates Degree or High School Diploma plus equivalent experience. 1-2 ...

Pinkerton

Director- Managed Services

Boston, MA · Hybrid

$125K/yr

The Pinkerton Director- Managed Services cultivates lasting relationships with clients by ... Represent Pinkerton's core values of integrity, vigilance, and excellence. * Establish and maintain ...

InSync Consulting Services

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Patient Services Representative

Los Angeles, CA · On-site

$25/hr

... Patient Service Representative to serve as the primary point of contact for patients in a busy ... and the ability to manage patient interactions with professionalism and care. Required ...

Access Dubuque

Patient Services Representative

Dubuque, IA · On-site

$17 - $20/hr

Patient Services Representative Crescent Community Health Center 1 Positions ID: 693 Posted On 08 ... Schedule and manage patient appointments efficiently, coordinating with healthcare providers to ...

SIHO Insurance Services, Inc.

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Member Services Representative

Columbus, IN · On-site

Manager, Member Services Locations: Columbus, IN SIHO's Member Services Representatives assist in creating an excellent experience for SIHO's members and their providers. The primary responsibility ...

RWJBarnabas Health

Patient Services Rep

Bayonne, NJ · On-site

$20.63 - $25.71/hr

As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ...

RWJBarnabas Health

Patient Services Rep

Lakewood, NJ · On-site

$20.63 - $25.71/hr

As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ...

RWJBarnabas Health

Patient Services Rep

Old Bridge, NJ · On-site

$21.07 - $26.22/hr

As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ...

RWJBarnabas Health

Patient Services Rep

Bayonne, NJ · On-site

$20.63 - $25.71/hr

As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ...

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All JobsManaged Services Representative Jobs

Managed Services Representative information

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$29.5K

$48.3K

$78.5K

How much do managed services representative jobs pay per year?

As of Aug 14, 2026, the average yearly pay for managed services representative in the United States is $48,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a managed services representative?

To thrive as a Managed Services Representative, you need strong customer service skills, problem-solving abilities, and a foundational understanding of IT systems or business processes, often supported by a relevant degree or technical training. Familiarity with ticketing systems, remote monitoring tools, and ITIL-based service management platforms is typically required. Excellent communication, active listening, and time management are crucial soft skills for building client trust and handling multiple priorities. These skills and qualities ensure effective service delivery, high client satisfaction, and smooth resolution of technical issues in a managed services environment.

What is a managed services representative?

A Managed Services Representative is a professional who acts as a liaison between clients and a managed services provider (MSP). They are responsible for ensuring that clients receive the IT services and support they need, such as network monitoring, data backup, cybersecurity, and help desk assistance. Their duties often include onboarding new clients, addressing service requests, resolving issues, and maintaining strong client relationships. They play a critical role in making sure clients are satisfied with the technology solutions and support provided by the MSP.

What are some common challenges managed services representatives face when supporting multiple clients simultaneously?

Managed Services Representatives often juggle requests from various clients, each with unique needs and priorities. Balancing these demands can be challenging, particularly when urgent incidents arise for several clients at once. Effective time management, clear communication, and strong organizational skills are essential to ensure that each client receives timely and high-quality support. Representatives also work closely with internal technical teams to resolve issues, so collaboration and adaptability are key to success in this fast-paced environment.

What is the difference between Managed Services Representative vs Customer Support Specialist?

AspectManaged Services RepresentativeCustomer Support Specialist
CredentialsTypically requires technical certifications or relevant experienceOften requires customer service or communication skills, certifications vary
Work EnvironmentPrimarily in IT or technical service settings, supporting managed service clientsCustomer service centers, call centers, or online support platforms
Employer & IndustryIT service providers, managed service providers (MSPs)Various industries including retail, telecom, and tech companies
Search & Comparison IntentUnderstanding technical support roles in managed servicesCustomer service roles and support functions

The Managed Services Representative focuses on providing technical support and managing IT services for clients, often requiring technical certifications. In contrast, a Customer Support Specialist handles general customer inquiries and support across various industries. While both roles involve client interaction, the Managed Services Representative is more technically oriented within IT environments, whereas the Customer Support Specialist emphasizes customer communication skills.

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What job categories do people searching Managed Services Representative jobs look for?

The top searched job categories for Managed Services Representative jobs are:

Managed Services Representative jobs near you
Infographic showing various Managed Services Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $48,284 per year, or $23.2 per hour.