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Managed Services Representative Jobs (NOW HIRING)

Prosource

Managed Services Specialist

Blue Ash, OH · On-site

$45K - $85K/yr

Work sales pipeline for new sales: qualify, present, propose and close managed services solutions ... Build relationships with Office Equipment reps. Strong listening, persuasiveness and relationship ...

HCTec

Recruiter - Managed Services

Winston Salem, NC · On-site

The Managed Services Recruiter is primarily responsible for locating, selecting, and placing ... The requirements listed below are representative of the knowledge, skills and/or abilities required.

Pinkerton

Director- Managed Services

Boston, MA · Hybrid

$125K/yr

The Pinkerton Director- Managed Services cultivates lasting relationships with clients by ... Represent Pinkerton's core values of integrity, vigilance, and excellence. * Establish and maintain ...

IQVIA, Inc.

Managed Care Services Representative

Houston, TX · On-site

$16.25 - $19.25/hr

As a Managed Care Services Representative, you'll also collaborate closely with internal teams, clients, payers, and providers, building strong relationships and preparing presentations - with the ...

Neurology & Pain Management Center

Be Seen First

Patient Services Representative

Lillington, NC · On-site

$30K - $34K/yr

You will be responsible for managing patient inquiries, scheduling appointments, collecting ... Duties As a Patient Services Representative, your responsibilities will include: * Greeting ...

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Managed Services Representative information

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$29.5K

$48.3K

$78.5K

How much do managed services representative jobs pay per year?

As of Jun 7, 2026, the average yearly pay for managed services representative in the United States is $48,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Managed Services Representative, and why are they important?

To thrive as a Managed Services Representative, you need strong customer service skills, problem-solving abilities, and a foundational understanding of IT systems or business processes, often supported by a relevant degree or technical training. Familiarity with ticketing systems, remote monitoring tools, and ITIL-based service management platforms is typically required. Excellent communication, active listening, and time management are crucial soft skills for building client trust and handling multiple priorities. These skills and qualities ensure effective service delivery, high client satisfaction, and smooth resolution of technical issues in a managed services environment.

What is a Managed Services Representative?

A Managed Services Representative is a professional who acts as a liaison between clients and a managed services provider (MSP). They are responsible for ensuring that clients receive the IT services and support they need, such as network monitoring, data backup, cybersecurity, and help desk assistance. Their duties often include onboarding new clients, addressing service requests, resolving issues, and maintaining strong client relationships. They play a critical role in making sure clients are satisfied with the technology solutions and support provided by the MSP.

What are some common challenges Managed Services Representatives face when supporting multiple clients simultaneously?

Managed Services Representatives often juggle requests from various clients, each with unique needs and priorities. Balancing these demands can be challenging, particularly when urgent incidents arise for several clients at once. Effective time management, clear communication, and strong organizational skills are essential to ensure that each client receives timely and high-quality support. Representatives also work closely with internal technical teams to resolve issues, so collaboration and adaptability are key to success in this fast-paced environment.

What is the difference between Managed Services Representative vs Customer Support Specialist?

AspectManaged Services RepresentativeCustomer Support Specialist
CredentialsTypically requires technical certifications or relevant experienceOften requires customer service or communication skills, certifications vary
Work EnvironmentPrimarily in IT or technical service settings, supporting managed service clientsCustomer service centers, call centers, or online support platforms
Employer & IndustryIT service providers, managed service providers (MSPs)Various industries including retail, telecom, and tech companies
Search & Comparison IntentUnderstanding technical support roles in managed servicesCustomer service roles and support functions

The Managed Services Representative focuses on providing technical support and managing IT services for clients, often requiring technical certifications. In contrast, a Customer Support Specialist handles general customer inquiries and support across various industries. While both roles involve client interaction, the Managed Services Representative is more technically oriented within IT environments, whereas the Customer Support Specialist emphasizes customer communication skills.

More about Managed Services Representative jobs
What job categories do people searching Managed Services Representative jobs look for? The top searched job categories for Managed Services Representative jobs are:
Managed Services Representative jobs near you
Infographic showing various Managed Services Representative job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 52% Full Time, 46% Part Time, and 1% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $48,284 per year, or $23.2 per hour.

Managed Services Specialist

Prosource

Blue Ash, OH • On-site

$45K - $85K/yr

Full-time

Posted 24 days ago

Job description

Job Type
Full-time
Description
At Vitis Technologies, we believe that success lies in delivering unparalleled customer experience. We achieve this by recruiting and hiring the most talented, customer-focused individuals with technical expertise in the industry. A positive and enthusiastic attitude, coupled with a commitment to providing the best possible user experience, is essential. Vitis Technologies succeeds in this through our customer-first approach.
Major Goals and Responsibilities:
Work sales pipeline for new sales: qualify, present, propose and close managed services solutions and technology projects with new prospects. Train and nurture all sales teams in relevant marketplaces on technology solutions. Build relationships with Office Equipment reps. Strong listening, persuasiveness and relationship skills are required. Core productivity measurements include customer meetings/week, opportunities working/won, opportunity quantity and dollar volume/month.
Requirements
Essential Activities and Responsibilities:
Sales Pipeline: Qualify, Present, Propose, Close (75%)
  • Use information discovered and provided by Office Equipment reps along with research to qualify a prospect - fit client profile and determine technology needs that match our product stack/solutions.
  • Build and manage pipeline
  • Meet with clients at customer locations to understand IT needs and challenges
  • Working with vCIO and Solutions Architect's, build technology solutions to match customer needs.
  • Create and present proposals.
  • Meet with customer at their location or Prosource Technologies to present solutions.
  • Build strategic plans to actively work prospect opportunities.
  • Ability to apply customer requirements to our products/solutions while understanding the constraints of scope, time, quality and budget.
  • Close deals

Administrative (20%)
  • Manage a complete sales pipeline from warm leads to closed deals using Autotask opportunities.
  • Create and build proposals and presentation material.

Sales Team Nurturing and Training (5%)
  • Train Office Equipment reps about managed services, technology solutions and prospect qualification.
  • Nurture relationships with Office Equipment reps so that our solutions are front of mind as they actively seek opportunities.

Behavioral Traits, Attitudes and Skills Required:
  • Listening
  • Persuasiveness
  • Relationship Building
  • Self-Confidence
  • Self- Motivated
  • Communication
  • Decision Making
  • Initiative
  • Organization
  • Problem Solving
  • Timeliness
  • Teamwork
  • Training
  • Multi-tasking
  • Professionalism
  • Reliability
  • Compliance with directives

All tasks will be carried out ethically, legally and professionally.
Prerequisites:
  • 4-year college degree or equivalent work experience in areas of business/marketing/sales/account management.

Primary people Contacts:
  • Customers, manager, other sales reps, Technical Alignment Team, and customer success specialists

Toughest Part of the Job:
  • Adapting skillsets to meet changing technologies
  • Staying motivated
  • Rejection
  • Juggling multiple projects, small tasks and frequent interruptions with little or no notice
  • Making quick decisions

Compensation method:
  • $45,000 to $85,000 annual base salary plus uncapped commission.

Salary Description
$45,000 to $85,000 + uncapped commission

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