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Managed Services Representative Jobs (NOW HIRING)

Director- Managed Services Location US-MA-Boston ID 2026-2723 Category Operations Position Type ... Responsibilities * Represent Pinkertons core values of integrity, vigilance, and excellence.

The Pinkerton Director- Managed Services cultivates lasting relationships with clients by ... Responsibilities * Represent Pinkerton's core values of integrity, vigilance, and excellence.

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Managed Services Representative information

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$29.5K

$48.3K

$78.5K

How much do managed services representative jobs pay per year?

As of Jul 23, 2026, the average yearly pay for managed services representative in the United States is $48,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Managed Services Representative, and why are they important?

To thrive as a Managed Services Representative, you need strong customer service skills, problem-solving abilities, and a foundational understanding of IT systems or business processes, often supported by a relevant degree or technical training. Familiarity with ticketing systems, remote monitoring tools, and ITIL-based service management platforms is typically required. Excellent communication, active listening, and time management are crucial soft skills for building client trust and handling multiple priorities. These skills and qualities ensure effective service delivery, high client satisfaction, and smooth resolution of technical issues in a managed services environment.

How can I make 2000 a week working from home?

A Managed Services Representative can potentially earn $2,000 a week by working full-time, often requiring strong technical skills, customer service abilities, and relevant certifications. Increasing income may involve gaining experience, specializing in high-demand areas, or working for companies that offer performance-based bonuses or commissions. Flexibility in schedule and proficiency with remote communication tools can also support higher earnings.

What is the highest paying customer service job?

Among customer service roles, senior positions such as Customer Service Managers or Client Relations Directors tend to have the highest salaries, often exceeding $70,000 annually. Specialized fields like technical support for IT or managed services representatives with advanced certifications can also command higher pay, especially in industries with complex products or services.

What is a Managed Services Representative?

A Managed Services Representative is a professional who acts as a liaison between clients and a managed services provider (MSP). They are responsible for ensuring that clients receive the IT services and support they need, such as network monitoring, data backup, cybersecurity, and help desk assistance. Their duties often include onboarding new clients, addressing service requests, resolving issues, and maintaining strong client relationships. They play a critical role in making sure clients are satisfied with the technology solutions and support provided by the MSP.

How much does a managed service provider make?

A Managed Services Representative typically earns between $45,000 and $70,000 annually, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced professionals with specialized skills can earn higher salaries, often with opportunities for bonuses and benefits.

What are some common challenges Managed Services Representatives face when supporting multiple clients simultaneously?

Managed Services Representatives often juggle requests from various clients, each with unique needs and priorities. Balancing these demands can be challenging, particularly when urgent incidents arise for several clients at once. Effective time management, clear communication, and strong organizational skills are essential to ensure that each client receives timely and high-quality support. Representatives also work closely with internal technical teams to resolve issues, so collaboration and adaptability are key to success in this fast-paced environment.

What is the difference between Managed Services Representative vs Customer Support Specialist?

AspectManaged Services RepresentativeCustomer Support Specialist
CredentialsTypically requires technical certifications or relevant experienceOften requires customer service or communication skills, certifications vary
Work EnvironmentPrimarily in IT or technical service settings, supporting managed service clientsCustomer service centers, call centers, or online support platforms
Employer & IndustryIT service providers, managed service providers (MSPs)Various industries including retail, telecom, and tech companies
Search & Comparison IntentUnderstanding technical support roles in managed servicesCustomer service roles and support functions

The Managed Services Representative focuses on providing technical support and managing IT services for clients, often requiring technical certifications. In contrast, a Customer Support Specialist handles general customer inquiries and support across various industries. While both roles involve client interaction, the Managed Services Representative is more technically oriented within IT environments, whereas the Customer Support Specialist emphasizes customer communication skills.

What are the typical MSP job titles?

Typical Managed Services Provider (MSP) job titles include Service Desk Technician, Network Technician, Systems Engineer, Technical Support Specialist, and Account Manager. These roles often require knowledge of networking, troubleshooting, and remote management tools, with certifications like CompTIA A+ or Network+ being common. Job titles can vary depending on the company's size and structure but generally reflect levels of technical expertise and customer support responsibilities.
More about Managed Services Representative jobs
What job categories do people searching Managed Services Representative jobs look for? The top searched job categories for Managed Services Representative jobs are:
Infographic showing various Managed Services Representative job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 83% Full Time, 7% Part Time, and 8% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $48,284 per year, or $23.2 per hour.
Director- Managed Services

Director- Managed Services

Pinkerton

Boston, MA • Hybrid

$125K/yr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago


Pinkerton rating

9.1

Company rating: 9.1 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

3rd of 111 rated security


Job description

Director- Managed Services
Location US-MA-Boston
ID 2026-2723
Category Operations
Position Type Full-Time
Min Pay Rate USD $125,000.00/Yr.
Max Pay Rate USD $125,000.00/Yr.
Job Type Hybrid
Overview

170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to joinour family of industry subject matter experts.

The Pinkerton Director- Managed Services cultivates lasting relationships with clients by anticipating needs and recommending world-class corporate risk management solutions. Assigned to a specific geographic area, the Director ensures the achievement of business development objectives, effective employee management, and the consistent application of Pinkertons Service Delivery Standards to ensure optimal business results. This position will have a hybrid work schedule (remote/client locations).

Responsibilities
  • Represent Pinkertons core values of integrity, vigilance, and excellence.
  • Establish and maintain "trusted advisor" relationships with new and existing clients.
  • Regularly contact clients to ensure that the highest level of corporate risk management is delivered.
  • Responsible for the year-over-year revenue growth of the assigned field office/geographic area.
  • Communicate with the Managing Director regarding trends relative to fixed and variable costs and the financial impact of present and anticipated business activity.
  • Review records and other financial data that impact revenue growth and profitability.
  • Partner with the Sales Support and Marketing departments to identify client prospects and markettrends.
  • Participate in business development activities, including sales presentations, RFPs, and contract negotiations.
  • Participate in local networking opportunities, including industry and/or client-sponsored events, seminars, and training.
  • Submit requisitions for new and/or replacement positions associated with client contracts and partner with Pinkerton's Talent Acquisition/Human Resources team to review, interview, and orientate new employees assigned to billable positions.
  • Effectively manage PDPs (Pinkerton Dedicated Professionals), Operation Managers where applicable, and other full and part-time employees through active communication and ongoing skill development.
  • Conduct annual budget analysis and present field office budget to Pinkerton leadership.
  • All other duties, as assigned.
Qualifications

Bachelors degree or above required with at least ten years of business management experience or an equivalent combination of education and experience sufficient to perform the jobs essential functions, as determined by the company.

  • Financial skills including P&L, forecasting, and budget analysis.
  • Proven experience managing and growing Fortune 500 accounts in the service area.
  • Able to analyze complex data and develop innovative recommendations and solutions.
  • Project management skills.
  • Able to develop business leads into new client relationships.
  • Effective written, verbal, and presentation skills.
  • Able to successfully establish and maintain strong client relationships through a trusted risk advisor approach.
  • Serve as an effective team leader.
  • Monitor, coach, and develop employees up to expected performance standards.
  • Able to adapt as the external environment and organization evolves.
  • Maintain confidentiality when dealing with sensitive information.
  • Client orientated and results driven.
  • Computer skills; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

  • Regular computer usage.
  • Occasional reaching and lifting of small objects and operating office equipment.
  • Frequent sitting, standing, and/or walking.
  • May be required to use vehicle for performance of duties.
  • Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Benefits

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.

Posted Salary Range
USD $125,000.00 - USD $125,000.00 /Yr.
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