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Managed Services Representative Jobs (NOW HIRING)

Workstream

Payroll Managed Services Representative

Lehi, UT · On-site

$56K - $57K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Payroll Managed Services Representative, you will help customers navigate their payroll needs while leveraging AI-powered tools and automation to enhance the quality, speed, and consistency of ...

Workstream

Payroll Managed Services Representative

Lehi, UT · Hybrid

$50K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Payroll Managed Services Representative, you will help customers navigate their payroll needs while leveraging AI-powered tools and automation to enhance the quality, speed, and consistency of ...

Pinkerton

Director- Managed Services

Boston, MA · Hybrid

$125K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Pinkerton Director- Managed Services cultivates lasting relationships with clients by ... Represent Pinkerton's core values of integrity, vigilance, and excellence. * Establish and maintain ...

Access Dubuque

Patient Services Representative

Dubuque, IA · On-site

$17 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Patient Services Representative Crescent Community Health Center 1 Positions ID: 693 Posted On 08 ... Schedule and manage patient appointments efficiently, coordinating with healthcare providers to ...

SIHO Insurance Services, Inc.

Be Seen First

Member Services Representative

Columbus, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manager, Member Services Locations: Columbus, IN SIHO's Member Services Representatives assist in creating an excellent experience for SIHO's members and their providers. The primary responsibility ...

RWJBarnabas Health

Patient Services Rep

Lakewood, NJ · On-site

$20.63 - $25.71/hr

As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ...

RWJBarnabas Health

Patient Services Rep

Old Bridge, NJ · On-site

$21.07 - $26.22/hr

As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ...

RWJBarnabas Health

Patient Services Rep

Bayonne, NJ · On-site

$20.63 - $25.71/hr

As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ...

RWJBarnabas Health

Patient Services Rep

Livingston, NJ · On-site

$21.07 - $26.22/hr

As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ...

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All JobsManaged Services Representative Jobs

Managed Services Representative information

See salary details

$29.5K

$48.3K

$78.5K

How much do managed services representative jobs pay per year?

As of Aug 15, 2026, the average yearly pay for managed services representative in the United States is $48,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a managed services representative?

To thrive as a Managed Services Representative, you need strong customer service skills, problem-solving abilities, and a foundational understanding of IT systems or business processes, often supported by a relevant degree or technical training. Familiarity with ticketing systems, remote monitoring tools, and ITIL-based service management platforms is typically required. Excellent communication, active listening, and time management are crucial soft skills for building client trust and handling multiple priorities. These skills and qualities ensure effective service delivery, high client satisfaction, and smooth resolution of technical issues in a managed services environment.

What is a managed services representative?

A Managed Services Representative is a professional who acts as a liaison between clients and a managed services provider (MSP). They are responsible for ensuring that clients receive the IT services and support they need, such as network monitoring, data backup, cybersecurity, and help desk assistance. Their duties often include onboarding new clients, addressing service requests, resolving issues, and maintaining strong client relationships. They play a critical role in making sure clients are satisfied with the technology solutions and support provided by the MSP.

What are some common challenges managed services representatives face when supporting multiple clients simultaneously?

Managed Services Representatives often juggle requests from various clients, each with unique needs and priorities. Balancing these demands can be challenging, particularly when urgent incidents arise for several clients at once. Effective time management, clear communication, and strong organizational skills are essential to ensure that each client receives timely and high-quality support. Representatives also work closely with internal technical teams to resolve issues, so collaboration and adaptability are key to success in this fast-paced environment.

What is the difference between Managed Services Representative vs Customer Support Specialist?

AspectManaged Services RepresentativeCustomer Support Specialist
CredentialsTypically requires technical certifications or relevant experienceOften requires customer service or communication skills, certifications vary
Work EnvironmentPrimarily in IT or technical service settings, supporting managed service clientsCustomer service centers, call centers, or online support platforms
Employer & IndustryIT service providers, managed service providers (MSPs)Various industries including retail, telecom, and tech companies
Search & Comparison IntentUnderstanding technical support roles in managed servicesCustomer service roles and support functions

The Managed Services Representative focuses on providing technical support and managing IT services for clients, often requiring technical certifications. In contrast, a Customer Support Specialist handles general customer inquiries and support across various industries. While both roles involve client interaction, the Managed Services Representative is more technically oriented within IT environments, whereas the Customer Support Specialist emphasizes customer communication skills.

More about Managed Services Representative jobs

What job categories do people searching Managed Services Representative jobs look for?

The top searched job categories for Managed Services Representative jobs are:

Managed Services Representative jobs near you
Infographic showing various Managed Services Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $48,284 per year, or $23.2 per hour.

Payroll Managed Services Representative

Workstream

Lehi, UT • On-site

$56K - $57K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.
Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.
Grow With Us
We are building an AI-native Service organization that delivers accurate, timely, and customer-centric Payroll support. As a Payroll Managed Services Representative, you will help customers navigate their payroll needs while leveraging AI-powered tools and automation to enhance the quality, speed, and consistency of our service.
In this role, you'll combine payroll expertise with strong customer service skills, sound judgment, and a passion for continuous improvement. You'll collaborate closely with teammates and our Engineering, Product, and Design (EPD) teams to identify opportunities to streamline workflows, improve the customer experience, and scale our operations through thoughtful use of AI.
We're looking for someone who is dependable, detail-oriented, and customer-focused. You take ownership of issues from start to finish, communicate clearly, and adapt quickly to new tools and processes. You are excited by the potential of AI and automation while understanding that payroll requires accuracy, confidentiality, compliance, and careful human oversight.
This role is based in Lehi, UT, and follows a hybrid work schedule, with in-office collaboration on Tuesdays, Wednesdays, and Thursdays.
Day In The Life
  • Respond to customer questions, investigate issues, and provide clear, helpful resolutions.
  • Prepare regular payrolls using customer-provided data points and recurring items
  • Review payroll data, identify discrepancies, and follow established controls and procedures.
  • Deliver accurate and timely Payroll services to customers.
  • Handle sensitive payroll and employee information with a high degree of confidentiality.
  • Use AI-enabled tools and automated workflows to improve speed, quality, and consistency.
  • Apply human judgment to review, validate, and escalate AI-generated recommendations or outputs.
  • Identify recurring customer issues and manual processes that could be improved through automation.
  • Share customer feedback and operational insights with team leaders and the EPD team.
  • Participate in testing, rollout, and adoption of new AI-powered tools and processes.
  • Maintain accurate documentation and contribute to knowledge-base improvements.
  • Meet service, quality, productivity, and customer-experience goals.
  • Support a collaborative team environment through knowledge sharing, coaching, and continuous improvement.

Who You Are
  • Experience: 2+ years in payroll, customer service, operations, HR technology, finance operations, or a related field.
  • Attention to detail and commitment to accuracy.
  • Communication: Excellent written and verbal communication skills.
  • Prioritization: Ability to manage multiple priorities and meet time-sensitive deadlines.
  • Problem-solving and critical-thinking skills.
  • Software Proficiency: Comfort working with software, data, and digital workflows.
  • AI Adoption: Willingness to learn and use AI-powered tools responsibly.
  • Confidentiality: Ability to handle confidential information with discretion.
  • Customer-focused mindset and demonstrated ownership of issues through resolution.
Nice To Have
  • Payroll Processing: Experience processing payroll or supporting payroll-related customer inquiries.
  • Systems Knowledge: Familiarity with payroll systems, HRIS platforms, timekeeping systems, or financial software.
  • Certification: Payroll certification such as FPC or CPP.
  • Automation: Experience with workflow automation, AI-assisted tools, quality assurance, or process improvement.
  • Fast-paced Environment: Experience working in a fast-paced technology or service environment.
Success in This Role
Success will be measured by:
  • Completion: Accurate and timely completion of Payroll services.
  • Quality: High-quality, empathetic, and effective customer support.
  • Compliance: Consistent adherence to service controls, policies, and compliance requirements.
  • AI Utility: Productive and responsible use of AI-powered tools.
  • Process Improvement: Meaningful contributions to process and automation improvements.
  • Collaboration: Strong collaboration with teammates and the EPD organization.
  • Skill Development: Continued development of payroll, service, and technology skills.

What We Offer
  • A mission-driven and value-based company dedicated to empower deskless workers and local businesses
  • An early employee opportunity at a Series B hyper-growth startup; work with the founding team and industry veterans to accelerate your career
  • Competitive salary and equity
  • Comprehensive health coverage: medical, dental, and vision. We pay 95% of your premiums for our employees and 85% for dependents
  • In office amenities and stocked kitchen
  • 401K Plan
  • Pre-tax commuter benefits
  • Flexible PTO

Salary Range
In compliance with the California Pay Transparency Law, the base salary range for this role is $50,000 to $75,000 in Lehi, Utah, plus eligibility for a performance-based bonus and equity package. When determining a candidate's compensation, we consider a number of factors, including skill set, experience, job scope, and current market data.
Know More About Workstream
  • https://www.workstream.us/blog/funding-series-b
  • https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/
  • https://techbuzz.news/buzzworthy-august-27-2021/

Additional Information
Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are committed to the full inclusion of all qualified individuals.

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