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Managed Services Representative Jobs (NOW HIRING)

Innovista Health

Patient Services Representative

Houston, TX · On-site

$16.75 - $21.25/hr

Patient Services Representative (TX) Do you wake up every morning inspired to solve problems and ... Answer and manage inbound calls with professionalism, empathy, and a patient-centric approach.

Qnity

Customer Services Representative

Auburn Hills, MI · On-site

$15.25 - $20.50/hr

The CSR has complete ownership of the order management process from initial order entry to product delivery for her/his dedicated accounts. The CSR interfaces with customers as well as internal and ...

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All JobsManaged Services Representative Jobs

Managed Services Representative information

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$29.5K

$48.3K

$78.5K

How much do managed services representative jobs pay per year?

As of Jul 2, 2026, the average yearly pay for managed services representative in the United States is $48,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Managed Services Representative, and why are they important?

To thrive as a Managed Services Representative, you need strong customer service skills, problem-solving abilities, and a foundational understanding of IT systems or business processes, often supported by a relevant degree or technical training. Familiarity with ticketing systems, remote monitoring tools, and ITIL-based service management platforms is typically required. Excellent communication, active listening, and time management are crucial soft skills for building client trust and handling multiple priorities. These skills and qualities ensure effective service delivery, high client satisfaction, and smooth resolution of technical issues in a managed services environment.

How can I make 2000 a week working from home?

A Managed Services Representative can potentially earn $2,000 a week by working full-time, often requiring strong technical skills, customer service abilities, and relevant certifications. Increasing income may involve gaining experience, specializing in high-demand areas, or working for companies that offer performance-based bonuses or commissions. Flexibility in schedule and proficiency with remote communication tools can also support higher earnings.

What is the highest paying customer service job?

Among customer service roles, senior positions such as Customer Service Managers or Client Relations Directors tend to have the highest salaries, often exceeding $70,000 annually. Specialized fields like technical support for IT or managed services representatives with advanced certifications can also command higher pay, especially in industries with complex products or services.

What is a Managed Services Representative?

A Managed Services Representative is a professional who acts as a liaison between clients and a managed services provider (MSP). They are responsible for ensuring that clients receive the IT services and support they need, such as network monitoring, data backup, cybersecurity, and help desk assistance. Their duties often include onboarding new clients, addressing service requests, resolving issues, and maintaining strong client relationships. They play a critical role in making sure clients are satisfied with the technology solutions and support provided by the MSP.

How much does a managed service provider make?

A Managed Services Representative typically earns between $45,000 and $70,000 annually, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced professionals with specialized skills can earn higher salaries, often with opportunities for bonuses and benefits.

What are some common challenges Managed Services Representatives face when supporting multiple clients simultaneously?

Managed Services Representatives often juggle requests from various clients, each with unique needs and priorities. Balancing these demands can be challenging, particularly when urgent incidents arise for several clients at once. Effective time management, clear communication, and strong organizational skills are essential to ensure that each client receives timely and high-quality support. Representatives also work closely with internal technical teams to resolve issues, so collaboration and adaptability are key to success in this fast-paced environment.

What is the difference between Managed Services Representative vs Customer Support Specialist?

AspectManaged Services RepresentativeCustomer Support Specialist
CredentialsTypically requires technical certifications or relevant experienceOften requires customer service or communication skills, certifications vary
Work EnvironmentPrimarily in IT or technical service settings, supporting managed service clientsCustomer service centers, call centers, or online support platforms
Employer & IndustryIT service providers, managed service providers (MSPs)Various industries including retail, telecom, and tech companies
Search & Comparison IntentUnderstanding technical support roles in managed servicesCustomer service roles and support functions

The Managed Services Representative focuses on providing technical support and managing IT services for clients, often requiring technical certifications. In contrast, a Customer Support Specialist handles general customer inquiries and support across various industries. While both roles involve client interaction, the Managed Services Representative is more technically oriented within IT environments, whereas the Customer Support Specialist emphasizes customer communication skills.

What are the typical MSP job titles?

Typical Managed Services Provider (MSP) job titles include Service Desk Technician, Network Technician, Systems Engineer, Technical Support Specialist, and Account Manager. These roles often require knowledge of networking, troubleshooting, and remote management tools, with certifications like CompTIA A+ or Network+ being common. Job titles can vary depending on the company's size and structure but generally reflect levels of technical expertise and customer support responsibilities.
More about Managed Services Representative jobs
What job categories do people searching Managed Services Representative jobs look for? The top searched job categories for Managed Services Representative jobs are:
Managed Services Representative jobs near you
Infographic showing various Managed Services Representative job openings in the United States as of June 2026, with employment types broken down into 5% As Needed, 91% Full Time, 2% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,284 per year, or $23.2 per hour.
Patient Services Representative

Patient Services Representative

Piedmont Health Services

Carrboro, NC

$17.66 - $23.74/hr

Part-time

Medical, Dental, Vision, Life, Retirement

Posted 15 days ago

Job description

About Piedmont Health Services

Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 54 years and remains the largest community health center in central NC. Operating 10 Community Health Centers, two PACE (Program of All-Inclusive Care for the Elderly) SeniorCare facilities, and 2 Mobile Health Units, PHS extends its services to residents across five counties, including Alamance, Caswell, Chatham, Orange, and Lee.

What's an FQHC?

Federally Qualified Health Centers (FQHC) are community-based healthcare providers that receive funds from the Health Resources and Services Administration (HRSA) Health Center Program to provide primary care services in under-served areas.

Job Title: Patient Services Representative (Medical & Dental)

Department: Case Management 

Reports to: Center Manager

Benefits - 

  • Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
  • 403(b) Plan
  • 11 Paid Holidays
  • CME (Continuing Medical Education)

About Position:

Work Location: Carrboro CHC - 301 Lloyd Street, Carrboro, NC 27510

Work schedule: Monday: 8:00 am – 5:00 pm, Tuesday: 8:00 am – 5:00 pm, Wednesday: 8:00 am - 5:00 pm, Thursday: 8:00 am - 5:00 pm,  Saturday: 8:00 am - 1:00 pm. (Other Scheduled Days, As Needed)

Job Summary: 

The Patient Services Representative (Medical & Dental) is responsible to successfully check in medical, dental, and behavioral health patients when they arrive and assure completion of their registration process. The Patient Service Representative (PSR) will schedule patient appointments for our medical and/or dental sites, and complete required documentation prior to patients leaving our healthcare centers. The PSR will coordinate with Center Managers to correct denied claims to minimize our error rate, and ensure patient data is accurate and complete. This position must comply with local, state, federal, industry, and regulatory standards. The PSR must demonstrate an understanding of the HIPAA Privacy Rule and release of medical information, and possess the ability to work independently to process complex patient claims and authorization issues. This position requires excellent customer service skills and the incumbent must be an effective communicator.

Minimum Qualifications:

Education: High school diploma or equivalent;

Experience: 1 to 2 years of experience providing customer service in a healthcare organization, preferred. Experience with patient access (scheduling, registration, insurance verification), preferred;

Knowledge, Skills, and Abilities:

  •        Knowledge of two software databases, Dentrix and Athena;
  • Strong analytical, critical thinking, and organizational skills;
  • Must be punctual and extremely reliable;
  • Able to quickly learn and adapt to new processes and ideas;
  •        Excellent interpersonal, verbal and written communication skills;
  •        Detail-oriented with exceptional time management skills;
  •        Able to work in a fast-paced environment;
  • Must be accurate and efficient in data entry;
  •        Able to identify and understand issues and problems;
  •        Able to handle sensitive and confidential information;
  •        Experience with Microsoft Outlook;
  •        Able to work with minimal supervision, problem solve in a high stress environment, and interact positively with all internal and external customers;
  •        Able to determine work priorities;
  • Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Immunizations: Be medically cleared from communicable diseases and have all immunizations up-to-date prior to employment

Pay Range: $17.66 - $23.74  (commensurate with years of experience)

EEO STATEMENT
Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.