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Managed Services Engineer Jobs (NOW HIRING)

BEYOND IT SUPPORT LLC

Managed Services Engineer

Aurora, CO · On-site

$80K - $120K/yr

Health insurance The Managed Services Engineer is responsible for designing, implementing, and managing IT solutions for clients in a managed services environment. This role involves troubleshooting ...

Aunalytics

Managed Services Engineer

South Bend, IN

Position OverviewAs a Managed Services Engineer, you will be the primary technical and relationship lead for assigned clients within Managed IT Services. This role combines advanced technical support ...

PRTC

Managed Services Engineer

Walterboro, SC

The Managed Services Engineer is a highly motivated and adaptable professional who consults with existing and prospective clients on managed data networks, firewalls, cybersecurity, and other ...

PRTC

Managed Services Engineer

Walterboro, SC · On-site

The Managed Services Engineer is a highly motivated and adaptable professional who consults with existing and prospective clients on managed data networks, firewalls, cybersecurity, and other ...

Logically, Inc.

Managed Services Engineer I

Dublin, OH · On-site

The Managed Services Engineer I works as a member of a collaborative national support team that provides technical support to the clients of Logically. The Managed Services Engineer I will be ...

Logically

Managed Services Engineer I

Dublin, OH · Remote

The Managed Services Engineer I works as a member of a collaborative national support team that provides technical support to the clients of Logically. The Managed Services Engineer I will be ...

Logically

Managed Services Engineer I

Dublin, OH · Remote

The Managed Services Engineer Iworksas a member of a collaborative national support team that provides technical support to the clients of Logically.TheManaged Services Engineer I will be expected to ...

Logically, Inc.

Managed Services Engineer I

Dublin, OH · On-site

The Managed Services Engineer Iworksas a member of a collaborative national support team that provides technical support to the clients of Logically.TheManaged Services Engineer I will be expected to ...

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All JobsManaged Services Engineer Jobs

Managed Services Engineer information

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$25

$53

$76

How much do managed services engineer jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for managed services engineer in the United States is $53.63, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $62.26 per hour, depending on experience, location, and employer.

What is the difference between Managed Services Engineer vs Network Engineer?

AspectManaged Services EngineerNetwork Engineer
CertificationsCompTIA Network+, Cisco CCNA, Microsoft certificationsCCNA, CCNP, CompTIA Network+
Work EnvironmentManaged service providers, IT support firms, client sitesCorporate IT departments, telecom companies, consulting firms
ResponsibilitiesMonitoring, maintaining, and supporting client IT systems remotely or on-siteDesigning, implementing, and troubleshooting network infrastructure

While both roles require networking certifications and involve working with network systems, Managed Services Engineers focus on supporting multiple clients' IT environments remotely or on-site, providing ongoing maintenance and support. Network Engineers primarily design and build network infrastructure within organizations. The roles often overlap but differ mainly in scope and client interaction.

What are some common challenges faced by Managed Services Engineers when supporting multiple clients simultaneously?

Managed Services Engineers often juggle multiple client environments, each with unique technical requirements and priorities. A key challenge is managing diverse systems and responding promptly to incidents while maintaining high service quality. Effective organization, strong communication skills, and the ability to quickly adapt to different technologies or client expectations are essential. Regular documentation and collaboration with team members help ensure seamless support and knowledge sharing.

What is a Managed Services Engineer?

A Managed Services Engineer is an IT professional responsible for maintaining, monitoring, and supporting a company's technology infrastructure, often as part of an outsourced or third-party IT service provider. They handle tasks such as network management, system administration, cybersecurity, and technical support to ensure that clients' IT systems run smoothly and efficiently. These engineers proactively address issues, implement updates, and provide ongoing technical assistance to minimize downtime and improve performance for the organizations they serve.

What are the key skills and qualifications needed to thrive as a Managed Services Engineer, and why are they important?

To thrive as a Managed Services Engineer, you need a solid understanding of network infrastructure, systems administration, and troubleshooting, typically supported by a degree in IT or related certifications such as CompTIA, Microsoft, or Cisco. Familiarity with remote monitoring and management (RMM) platforms, ticketing systems, and cloud services is essential. Excellent problem-solving abilities, communication skills, and a customer-centric mindset help you stand out in this role. These skills ensure reliable IT service delivery, prompt issue resolution, and strong client relationships in a fast-paced managed services environment.
More about Managed Services Engineer jobs
What states have the most Managed Services Engineer jobs? States with the most job openings for Managed Services Engineer jobs include:
What job categories do people searching Managed Services Engineer jobs look for? The top searched job categories for Managed Services Engineer jobs are:
Managed Services Engineer jobs near you
Infographic showing various Managed Services Engineer job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $111,552 per year, or $53.6 per hour.

Managed Services Engineer

nDivision Services Inc

Dallas, TX

$45K - $75K/yr

Full-time

Re-posted just now

Job description

Sr. Managed Services Specialist/Engineer
The Sr. Managed Services Specialist/Engineer is responsible for resolving incoming technical telephone requests, service desk tickets, and email requests for technical assistance on a wide variety of hardware and software applications. The Sr. Managed Services Specialist/Engineer also acts as an escalation point for the Managed Services Specialists. Consistent customer care, quality standards, and reporting requirements are core competencies of the position. Having the ability to adapt quickly to changing priorities and fluctuations in workflow are requirements of the Sr. Managed Services Specialist/Engineer role as well as the ability to multitask. All Managed Services Specialists/Engineers are subject to shift changes to adapt to the business needs of the Service Desk and Network Operations Center.
Key Responsibilities:
Incident and Request Handling
  • Provide comprehensive technical support services to support customers
  • Work within Service Level Agreements, as dictated by contract
  • Follow defined incident and problem management process to manage, resolve and escalate requests
  • Use all available Knowledge Management Tools during the incident or request
  • Take all necessary steps to ensure customer satisfaction
Incident and Request Logging
  • Create and submit detailed notes documenting customer interactions within the ticketing system. Accuracy, thoroughness, and timeliness are key.
  • Confirm and update customer profile information as needed
Escalation
  • Promptly notify management of any potentially “dissatisfied" customers
  • Follow all documented escalation procedures, including hand off times, for issues requiring 3rd party intervention
Open Incident and Request Management
  • Follow all documented procedures to handle open incidents or requests, including monitoring open ticket queues, placing follow up phone calls, etc.
​Other tasks
  • Perform customer support
  • Create documentation for new or improved processes as needed
Required Skills:
  • Previous experience working for a Managed Services Provider.
  • Use of a ticketing system.
  • Demonstrated experience troubleshooting and resolving issues with:
  • Local and network printers
  • Administration of Windows Servers
  • Familiarity with Microsoft Exchange and Remote Desktop Services
  • LAN/WAN and basic network troubleshooting
  • Microsoft Office Suite, Office 365, Azure and Windows Operating Systems (Desktop and Server)
  • Experience with implementation, configuration, migration and monitoring of infrastructure from the following vendors is a plus:
  • Dell, HP, Nutanix, Microsoft, Cisco, Silverpeak, Veeam, Symantec, Commvault
  • Experience with Kaseya is a plus
  • Experience with IPsoft IPcenter is a plus
  • Strong organization skills and the ability to work on many tasks simultaneously in a high-pressure environment.
  • Strong interpersonal skills, including strong verbal, written communication skills and excellent listening skills.
  • Extensive use of Microsoft Office.
  • Superior verbal and written communication; attention to detail; and strong organizational skills.
  • Ability to successfully pass a background security check
Education:
  • BA or Vocational school degree preferred or equivalent work experience
  • Microsoft Certified Professional certification a plus
Experience:
  • Minimum of 5 years of previous technical support experience working for a Manage Services provider performing computer support required
Hours:
10am to 10pm 4 days’ on/4 days off
OR
10pm to 10am 4 days’ on/4 days off
OR
6,7,8,9am - 3, 4, 5, 6pm M-F
Job Type: Full-time

Salary: $45,000.00 to $75,000.00 /year
Experience:
previous technical support experience in similar role: 10 years (Required)
Education:
Associate (Preferred)
Location:
Dallas, TX (Required)

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