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Managed Services Engineer Jobs (NOW HIRING)

SHI

OR · On-site

$55 - $68.25/hr

Job Summary The Managed Services Engineer - Azure is responsible for designing, deploying, and supporting a broad range of enterprise solutions in Microsoft Azure, with a primary focus on Azure ...

SHI GmbH

Managed Services Engineer - Azure

Raleigh, NC · On-site

$53.50 - $66.25/hr

Job Summary The Managed Services Engineer - Azure is responsible for designing, deploying, and supporting a broad range of enterprise solutions in Microsoft Azure, with a primary focus on Azure ...

SHI GmbH

Managed Services Engineer - Azure

Richmond, VA · On-site

$54.50 - $67.50/hr

Job Summary The Managed Services Engineer - Azure is responsible for designing, deploying, and supporting a broad range of enterprise solutions in Microsoft Azure, with a primary focus on Azure ...

SHI International Corp.

Managed Services Engineer - Azure

$56.25 - $69.75/hr

Job Summary The Managed Services Engineer - Azure is responsible for designing, deploying, and supporting a broad range of enterprise solutions in Microsoft Azure, with a primary focus on Azure ...

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How much do managed services engineer jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for managed services engineer in the United States is $53.63, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $62.26 per hour, depending on experience, location, and employer.

What is the least stressful engineering job?

A Managed Services Engineer typically experiences moderate stress levels, as the role involves maintaining IT systems, troubleshooting issues, and providing support within established schedules. Jobs in fields like software testing, technical support, or roles with predictable hours and minimal on-call duties tend to be less stressful. Factors such as workload, work environment, and company culture also influence stress levels in engineering positions.

What is the difference between Managed Services Engineer vs Network Engineer?

AspectManaged Services EngineerNetwork Engineer
CertificationsCompTIA Network+, Cisco CCNA, Microsoft certificationsCCNA, CCNP, CompTIA Network+
Work EnvironmentManaged service providers, IT support firms, client sitesCorporate IT departments, telecom companies, consulting firms
ResponsibilitiesMonitoring, maintaining, and supporting client IT systems remotely or on-siteDesigning, implementing, and troubleshooting network infrastructure

While both roles require networking certifications and involve working with network systems, Managed Services Engineers focus on supporting multiple clients' IT environments remotely or on-site, providing ongoing maintenance and support. Network Engineers primarily design and build network infrastructure within organizations. The roles often overlap but differ mainly in scope and client interaction.

What are some common challenges faced by Managed Services Engineers when supporting multiple clients simultaneously?

Managed Services Engineers often juggle multiple client environments, each with unique technical requirements and priorities. A key challenge is managing diverse systems and responding promptly to incidents while maintaining high service quality. Effective organization, strong communication skills, and the ability to quickly adapt to different technologies or client expectations are essential. Regular documentation and collaboration with team members help ensure seamless support and knowledge sharing.

What is a Managed Services Engineer?

A Managed Services Engineer is an IT professional responsible for maintaining, monitoring, and supporting a company's technology infrastructure, often as part of an outsourced or third-party IT service provider. They handle tasks such as network management, system administration, cybersecurity, and technical support to ensure that clients' IT systems run smoothly and efficiently. These engineers proactively address issues, implement updates, and provide ongoing technical assistance to minimize downtime and improve performance for the organizations they serve.

What are the key skills and qualifications needed to thrive as a Managed Services Engineer, and why are they important?

To thrive as a Managed Services Engineer, you need a solid understanding of network infrastructure, systems administration, and troubleshooting, typically supported by a degree in IT or related certifications such as CompTIA, Microsoft, or Cisco. Familiarity with remote monitoring and management (RMM) platforms, ticketing systems, and cloud services is essential. Excellent problem-solving abilities, communication skills, and a customer-centric mindset help you stand out in this role. These skills ensure reliable IT service delivery, prompt issue resolution, and strong client relationships in a fast-paced managed services environment.

What does a managed services engineer do?

A managed services engineer is responsible for maintaining and supporting IT systems and infrastructure for clients, often remotely. They troubleshoot technical issues, implement solutions, monitor network performance, and ensure security compliance, typically using tools like remote management software and monitoring platforms. Certifications such as CompTIA or Cisco can enhance their effectiveness in this role.
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What job categories do people searching Managed Services Engineer jobs look for? The top searched job categories for Managed Services Engineer jobs are:
Managed Services Engineer jobs near you
Infographic showing various Managed Services Engineer job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $111,552 per year, or $53.6 per hour.
Managed Services Engineer - Network

Managed Services Engineer - Network

SHI International Corp.

Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 4 days ago

Job description

About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:
  • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
  • Continuous professional growth and leadership opportunities.
  • Health, wellness, and financial benefits to offer peace of mind to you and your family.
  • World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary
We are seeking a highly skilled Network Engineer to join our Managed Service Provider (MSP) support team. This role is responsible for designing, implementing, and managing complex network infrastructures with a strong focus on Palo Alto firewalls (including VM Series in Azure), Aruba switching and wireless solutions, Fortinet security appliances, hybrid connectivity (ExpressRoute and MegaPort), network security, and proactive infrastructure monitoring using LogicMonitor.
The ideal candidate brings deep technical expertise, strong troubleshooting skills, and experience delivering secure, resilient, and scalable network solutions across on-premises and cloud environments.
Role Description
  • Design, deploy, and maintain secure and resilient hybrid network solutions based on Palo Alto, Aruba, and Fortinet technologies, including Azure-based infrastructure and ExpressRoute/MegaPort connectivity
  • Design, deploy, and maintain hybrid network solutions encompassing both on-premises and cloud environments, including Azure-based infrastructure and ExpressRoute/MegaPort connectivity
  • Manage, configure, and troubleshoot Palo Alto firewalls (hardware and VM Series in Azure), Fortinet firewalls, and Aruba switching and wireless technologies
  • Configure, monitor, and optimize firewalls, VPNs, and security policies across Palo Alto and Fortinet platforms
  • Administer and optimize network security devices and policies across traditional and cloud network segments, ensuring alignment with security best practices
  • Oversee ExpressRoute and MegaPort connectivity, including configuration, monitoring, and troubleshooting of cloud interconnects
  • Monitor network performance and security events using LogicMonitor, proactively addressing alerts and conducting capacity planning
  • Perform advanced troubleshooting, root cause analysis, and resolution of complex network issues across LAN, WAN, Wi-Fi, and security platforms
  • Manage network infrastructure projects, including upgrades, migrations, and greenfield deployments, while minimizing client disruption
  • Implement and support wireless solutions, with a focus on Aruba technologies, including site surveys, RF planning, and performance tuning
  • Maintain network documentation, including topology diagrams, configurations, and change logs
  • Conduct network performance monitoring, capacity planning, and proactive risk mitigation
  • Collaborate with client IT teams, vendors, and internal stakeholders to deliver high-quality, client-focused solutions
  • Participate in an on-call rotation and provide escalation support for critical network incidents
  • Remain current on industry trends and best practices, recommending improvements as appropriate

Behaviors and Competencies
  • Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.
  • Initiative: Can proactively seek out challenges, initiate projects, and contribute to innovative ideas.
  • Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
  • Customer Service: Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs.
  • Technical Troubleshooting: Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions.
  • Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.
  • Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
  • Willingness to Learn: Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly.
  • Self-Development: Can actively seek feedback and use it constructively for personal growth.

Skill Level Requirements
  • Expert-level hands-on experience with Aruba networking solutions, including switching, routing, SD-WAN, security, and management dashboards
  • Strong experience deploying and managing Palo Alto Networks firewalls (including Panorama and VM Series in Azure)
  • Experience administering Fortinet security appliances, including FortiManager and FortiAnalyzer
  • Proficiency with Aruba wireless solutions, including implementation and management of AI-driven wireless networks
  • Experience designing, configuring, and troubleshooting ExpressRoute and/or MegaPort hybrid cloud connectivity
  • Solid understanding of TCP/IP networking fundamentals, routing protocols (OSPF, BGP, EIGRP), VLANs, VPNs, and network segmentation
  • Experience configuring and troubleshooting Layer 2 and Layer 3 switches, routers, wireless controllers, and firewalls
  • Experience with network monitoring and management tools such as LogicMonitor, SolarWinds, PRTG, Meraki Dashboard, or similar platforms
  • Strong documentation, communication, and customer service skills

Preferred Experience
  • Relevant industry certifications, such as CCNP, Palo Alto PCNSE, Fortinet NSE (4/5/7), Aruba Certified Professional or Expert, Azure Networking, or similar
  • Experience with automation and scripting (Python, Ansible, or similar tools)
  • Experience with SD-WAN and cloud-managed networking solutions
  • ITIL Foundation certification

Other Requirements
  • 5+ years of experience as a Network Engineer or in a similar role within an MSP or enterprise environment
  • Bachelor's degree in Computer Science, Information Technology, or a related field preferred, or equivalent work experience
  • Participation in a rotating on-call schedule
  • Must successfully pass a CJIS background check upon hire and annually thereafter

The estimated annual pay range for this position is $110,000 - $140,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
SHI International logo

About SHI International

Sourced by ZipRecruiter

SHI International, located in Somerset, NJ, US, is a global provider of technology products and services. Operating in the Information Technology and Services industry, SHI offers comprehensive IT solutions ranging from software and hardware procurement, deployment planning, cloud-based services, IT asset management, and more to a diverse client base. Founded in 1989 by Thai Lee, the company has grown exponentially, amassing a deep pool of expertise and earning recognition as one of North America's top 15 largest IT solutions providers. Driven by a mission to help customers select, deploy, and manage technologies that drive productivity, profitability, and innovation, SHI cherishes its reputation as a cost-effective, customer-centric technology partner.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Somerset, NJ, US

Year founded

1989

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