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Managed Services Engineer Jobs in Illinois (NOW HIRING)

Wieland Group

Technical Services Engineer

East Alton, IL

$88K - $110K/yr

Manage process and item change requests that support the lowest cost process while meeting customer ... Technical Services Engineer Qualifications * B.S. in Metallurgical Engineering or Material Science ...

Wieland

Technical Services Engineer

East Alton, IL · On-site

$88K - $110K/yr

Manage process and item change requests that support the lowest cost process while meeting customer ... Technical Services Engineer Qualifications * B.S. in Metallurgical Engineering or Material Science ...

Wieland

Technical Services Engineer

East Alton, IL · On-site

$88K - $110K/yr

Manage process and item change requests that support the lowest cost process while meeting customer ... Technical Services Engineer Qualifications * B.S. in Metallurgical Engineering or Material Science ...

AEI

Technology Services Engineer

Chicago, IL · On-site

$60K - $90K/yr

Technology Services Engineer I Join a team where engineering excellence drives opportunity. At ... Excellent organization and time management skills. * Autodidactic abilities and quick technical ...

AHEAD

Managed Services Cloud Engineer - FinOps

Chicago, IL

$57.50 - $76.75/hr

The Managed Services Cloud Engineer - FinOps supports cloud financial management, optimization, and governance activities across multiple managed services clients. This role combines public cloud ...

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$24

$51

$74

How much do managed services engineer jobs pay per hour?

As of May 28, 2026, the average hourly pay for managed services engineer in Illinois is $51.97, according to ZipRecruiter salary data. Most workers in this role earn between $41.92 and $60.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Managed Services Engineer, and why are they important?

To thrive as a Managed Services Engineer, you need a solid understanding of network infrastructure, systems administration, and troubleshooting, typically supported by a degree in IT or related certifications such as CompTIA, Microsoft, or Cisco. Familiarity with remote monitoring and management (RMM) platforms, ticketing systems, and cloud services is essential. Excellent problem-solving abilities, communication skills, and a customer-centric mindset help you stand out in this role. These skills ensure reliable IT service delivery, prompt issue resolution, and strong client relationships in a fast-paced managed services environment.

What are some common challenges faced by Managed Services Engineers when supporting multiple clients simultaneously?

Managed Services Engineers often juggle multiple client environments, each with unique technical requirements and priorities. A key challenge is managing diverse systems and responding promptly to incidents while maintaining high service quality. Effective organization, strong communication skills, and the ability to quickly adapt to different technologies or client expectations are essential. Regular documentation and collaboration with team members help ensure seamless support and knowledge sharing.

What is a Managed Services Engineer?

A Managed Services Engineer is an IT professional responsible for maintaining, monitoring, and supporting a company's technology infrastructure, often as part of an outsourced or third-party IT service provider. They handle tasks such as network management, system administration, cybersecurity, and technical support to ensure that clients' IT systems run smoothly and efficiently. These engineers proactively address issues, implement updates, and provide ongoing technical assistance to minimize downtime and improve performance for the organizations they serve.

What does a managed services engineer do?

A managed services engineer is responsible for maintaining and supporting IT systems and infrastructure for clients, often remotely. They troubleshoot technical issues, implement solutions, monitor network performance, and ensure security compliance, typically using tools like remote management software and monitoring platforms. Certifications such as CompTIA or Cisco can enhance their effectiveness in this role.

What is the least stressful engineering job?

A Managed Services Engineer typically experiences moderate stress levels, as the role involves maintaining IT systems, troubleshooting issues, and providing support within established schedules. Jobs in fields like software testing, technical support, or roles with predictable hours and minimal on-call duties tend to be less stressful. Factors such as workload, work environment, and company culture also influence stress levels in engineering positions.

What is the difference between Managed Services Engineer vs Network Engineer?

AspectManaged Services EngineerNetwork Engineer
CertificationsCompTIA Network+, Cisco CCNA, Microsoft certificationsCCNA, CCNP, CompTIA Network+
Work EnvironmentManaged service providers, IT support firms, client sitesCorporate IT departments, telecom companies, consulting firms
ResponsibilitiesMonitoring, maintaining, and supporting client IT systems remotely or on-siteDesigning, implementing, and troubleshooting network infrastructure

While both roles require networking certifications and involve working with network systems, Managed Services Engineers focus on supporting multiple clients' IT environments remotely or on-site, providing ongoing maintenance and support. Network Engineers primarily design and build network infrastructure within organizations. The roles often overlap but differ mainly in scope and client interaction.

What are popular job titles related to Managed Services Engineer jobs in Illinois? For Managed Services Engineer jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Managed Services Engineer jobs in Illinois look for? The top searched job categories for Managed Services Engineer jobs in Illinois are:
Managed Services Engineer jobs near you
Infographic showing various Managed Services Engineer job openings in Illinois as of May 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $108,097 per year, or $52 per hour.
Tier 3 Field Services Engineer

Tier 3 Field Services Engineer

WEBIT Services

Naperville, IL • On-site

$80K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Company Overview

WEBIT Services, a leading Managed Services Provider based in Chicago, is searching for a dedicated and highly skilled Tier 3 Field Services Engineer to join our team of Employee Owners. As a critical part of the Field Team, you will provide advanced technical support, troubleshooting, and onsite expertise to ensure the seamless operation of client infrastructure.

Position Overview

The Tier 3 Field Services Engineer is responsible for delivering expert-level IT support, overseeing the configuration, deployment, and maintenance of IT systems for our clients. This role involves deep client interaction, proactive problem-solving, and ensuring infrastructure is up-to-date and operating efficiently. You will be a Subject Matter Expert (SME) and a trusted resource, offering proactive recommendations and technical solutions to enhance clients’ IT environments.

Core Responsibilities

  • Advanced Technical Support:
    • Resolve escalated and complex technical issues across hardware, software, and network systems.
    • Collaborate with support teams to provide seamless resolutions and reduce client downtime.
  • Troubleshooting:
    • Diagnose and resolve intricate technical issues by analyzing logs, performance data, and system metrics.
    • Work proactively to prevent future incidents by identifying potential risks and implementing preventive solutions.
  • Configuration, Deployment, and Maintenance
    • Perform onsite configuration and deployment of workstations, servers, and networking equipment following industry best practices.
    • Conduct regular maintenance checks as per the weekly and monthly checklists, ensuring systems operate at peak performance.
    • Record findings and maintenance activities to provide clients and internal teams with up-to-date reports.
  • Client Consultation:
    • Engage with clients to understand their business needs and technical challenges, offering tailored solutions to optimize their IT environments.
    • Communicate technical concepts clearly to non-technical stakeholders, ensuring client satisfaction with all service engagements.
  • Documentation and Handover:
    • Maintain accurate and comprehensive documentation for configurations, deployments, and troubleshooting procedures.
    • Ensure documentation is available for internal teams and clients through PSA.
  • Collaboration and Knowledge Sharing:
    • Work closely with the vCIO, Project Managers, and Solutions Engineers to ensure all IT initiatives align with client strategies.
    • Train junior engineers and share best practices to improve the team’s capabilities.
  • Issue Escalation and Proactive Management:
    • Identify, document, and escalate unresolved technical issues using structured escalation procedures.
    • Implement changes via the change management process in PSA, following defined approval workflows.

Requirements

Education/Experience:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field, OR 3+ years of experience in a Tier 3 support or similar role.

Technical Expertise:

  • Extensive knowledge of Microsoft AD, O365, Azure/InTune, virtualization technologies, firewalls, and networking.
  • Hands-on experience with server and storage virtualization, VPN, VLANs, DNS, and DHCP.
  • Ability to implement, configure, and troubleshoot wireless networks.

Certifications:

  • Relevant certifications such as CCNA, CompTIA Network+, VMware VCP, or MCP are preferred.

Soft Skills:

  • Strong problem-solving capabilities and the ability to work effectively under pressure.
  • Excellent communication and interpersonal skills with a customer-focused approach.

Benefits

Benefits:

  • Company-paid Day-1 Health Insurance for employee
  • Company-paid AD&D Insurance
  • Company-paid LTD & STD Insurance
  • Unlimited PTO
  • Employee Assistance Program
  • Dental Insurance
  • Vision Insurance
  • 401k
  • Life Insurance

Additional Information:

  • Position Type: Full time, salaried
  • Salary Range: $80,000-110,000
  • Unlimited PTO Eligibility: After 90 days
  • Employee Ownership Eligible after 1 year of service