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Managed Services Engineer Jobs (NOW HIRING)

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Solutions Engineer, Managed Services

$100K - $120K/yr

About this Position As a Managed Services Solution Engineer, you will be focused on mid-market clients (typically 50-500 employees / ~$10-200M revenue). Your mission: design compelling, technically ...

MetroSys

AR · On-site

$30 - $45/hr

Position Overview MetroSys is seeking a motivated and technically skilled Services Engineer II - ... Manage and drive support tickets to resolution , meeting SLAs and client expectations.

Netrio

Engineer

Buffalo, NY

$80K - $100K/hr

SUMMARY OF POSITION The Managed Services Engineer plays a pivotal role in Netrio's Managed Services team, serving as a senior technical expert and escalation point for complex client issues across ...

KLH Consulting, Inc.

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Managed Services Technician

Santa Rosa, CA · On-site

$24.04 - $35/hr

Escalate complex server, cloud, cybersecurity, and networking issues to Managed Services Engineers when appropriate. * Assist with implementation projects including workstation deployments, Microsoft ...

Seneca Holdings

Cloud Services Engineer

Washington, DC · On-site

$63.25 - $84.50/hr

We are seeking a dynamic and experienced Cloud Services Engineer to lead cloud transformation ... Strong analytical and leadership skills, with experience managing cross-functional teams and ...

Seneca Holdings

Cloud Services Engineer

Washington, DC

$63.25 - $84.50/hr

We are seeking a dynamic and experienced Cloud Services Engineer to lead cloud transformation ... Strong analytical and leadership skills, with experience managing cross-functional teams and ...

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All JobsManaged Services Engineer Jobs

Managed Services Engineer information

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$25

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How much do managed services engineer jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for managed services engineer in the United States is $53.63, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $62.26 per hour, depending on experience, location, and employer.

What is the difference between Managed Services Engineer vs Network Engineer?

AspectManaged Services EngineerNetwork Engineer
CertificationsCompTIA Network+, Cisco CCNA, Microsoft certificationsCCNA, CCNP, CompTIA Network+
Work EnvironmentManaged service providers, IT support firms, client sitesCorporate IT departments, telecom companies, consulting firms
ResponsibilitiesMonitoring, maintaining, and supporting client IT systems remotely or on-siteDesigning, implementing, and troubleshooting network infrastructure

While both roles require networking certifications and involve working with network systems, Managed Services Engineers focus on supporting multiple clients' IT environments remotely or on-site, providing ongoing maintenance and support. Network Engineers primarily design and build network infrastructure within organizations. The roles often overlap but differ mainly in scope and client interaction.

What are some common challenges faced by Managed Services Engineers when supporting multiple clients simultaneously?

Managed Services Engineers often juggle multiple client environments, each with unique technical requirements and priorities. A key challenge is managing diverse systems and responding promptly to incidents while maintaining high service quality. Effective organization, strong communication skills, and the ability to quickly adapt to different technologies or client expectations are essential. Regular documentation and collaboration with team members help ensure seamless support and knowledge sharing.

What is a Managed Services Engineer?

A Managed Services Engineer is an IT professional responsible for maintaining, monitoring, and supporting a company's technology infrastructure, often as part of an outsourced or third-party IT service provider. They handle tasks such as network management, system administration, cybersecurity, and technical support to ensure that clients' IT systems run smoothly and efficiently. These engineers proactively address issues, implement updates, and provide ongoing technical assistance to minimize downtime and improve performance for the organizations they serve.

What are the key skills and qualifications needed to thrive as a Managed Services Engineer, and why are they important?

To thrive as a Managed Services Engineer, you need a solid understanding of network infrastructure, systems administration, and troubleshooting, typically supported by a degree in IT or related certifications such as CompTIA, Microsoft, or Cisco. Familiarity with remote monitoring and management (RMM) platforms, ticketing systems, and cloud services is essential. Excellent problem-solving abilities, communication skills, and a customer-centric mindset help you stand out in this role. These skills ensure reliable IT service delivery, prompt issue resolution, and strong client relationships in a fast-paced managed services environment.
More about Managed Services Engineer jobs
What states have the most Managed Services Engineer jobs? States with the most job openings for Managed Services Engineer jobs include:
What job categories do people searching Managed Services Engineer jobs look for? The top searched job categories for Managed Services Engineer jobs are:
Managed Services Engineer jobs near you
Infographic showing various Managed Services Engineer job openings in the United States as of July 2026, with employment types broken down into 96% Full Time, 1% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $111,552 per year, or $53.6 per hour.

Systems Engineer - Managed Services

MSR Technology Group

Kansas City, MO • Hybrid

Full-time

Re-posted 9 days ago

Job description

Systems Engineer (Managed Services)
Location: Overland Park, KS (Hybrid – 3 days onsite)
Employment Type: FullTime, Permanent

This is a fulltime Systems Engineer role with a wellestablished, highly respected managed services organization known for investing in its people. This is an excellent opportunity for someone looking to build a longterm career, deepen technical expertise, and work in a stable environment with a strong culture and rich benefits package.

About the role
The Systems Engineer will join the Core Managed Services team, responsible for the overall health, stability, and lifecycle planning of customer infrastructure environments. This is a handson, customerfacing role supporting postsales managed services engagements across cloud, virtualization, backup, automation, and enduser computing platforms.
Engineers on the Core team own escalated support, meet service level objectives, and serve as trusted technical advisors to assigned customers. The role requires strong technical depth, clear communication, and comfort operating in highavailability, regulated environments.

This position is hybrid after onboarding, with a requirement to be onsite at least three days per week. Candidates must reside in the Kansas City metro area.

Key responsibilities
• Act as the technical owner and subject matter expert for assigned managed services customers
• Lead and participate in recurring customer cadence meetings (biweekly, monthly)
• Build, deploy, manage, monitor, and patch enterprise infrastructure solutions
• Support virtualized and cloud environments including VMware, Nutanix, Citrix, Azure, and related platforms
• Complete escalated Core team tickets while maintaining zero SLO violations
• Administer, maintain, and upgrade backup and disaster recovery solutions
• Contribute to infrastructure automation using tools such as Ansible and Terraform
• Proactively assess upcoming platform releases and communicate impact to customers
• Create and maintain technical documentation and knowledge base articles
• Monitor system performance, identify bottlenecks, and partner with engineering teams on remediation
• Maintain uptime, backup integrity, and redundancy strategies
• Review and approve change controls and participate in incident response when required
• Collaborate closely with service delivery, professional services, account managers, and vendors

Required experience
• 3+ years of systems engineering experience in managed services or enterprise environments
• Handson experience with virtualized and cloud infrastructure (VMware, Nutanix, Citrix, Azure, etc.)
• Proven experience installing, configuring, and troubleshooting virtualized environments
• Experience with RMM tools such as ConnectWise Automate and PowerShell scripting
• Strong documentation and process discipline
• Working knowledge of enterprise IT processes aligned with ITIL (v3 or v4 preferred)
• Solid networking fundamentals
• Ability to juggle multiple priorities in a fastpaced, customerdriven environment

Certifications
One of the following certifications is required or must be obtained within 90 days of hire:
• VMware Certified Professional (VCP)
• Nutanix Certified Professional – Multicloud Infrastructure (NCPMCI)
• Citrix Certified Associate – Virtualization (CCAV)
• Azure Administrator Associate (AZ104)
• Windows Server Hybrid Administrator (AZ800 / AZ801)

Managed services expectations
• Participate in an afterhours oncall rotation
• Be available via phone, email, and Slack for customer and team support
• Actively assist teammates in resolving issues as needed
• Share knowledge and contribute to continuous improvement of the team
• Maintain professionalism during incidents, escalations, and customer interactions

Why this role
• Permanent, longterm opportunity with a stable and growing organization
• Strong emphasis on training, certification, and career growth
• Exposure to modern infrastructure, automation, and cloud technologies
• Collaborative team environment with high technical standards
• Competitive compensation and a rich benefits package