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Managed Services Engineer Jobs (NOW HIRING)

MetroSys

AR · On-site

$30 - $45/hr

Position Overview MetroSys is seeking a motivated and technically skilled Services Engineer II - ... Manage and drive support tickets to resolution , meeting SLAs and client expectations.

Seneca Holdings

Cloud Services Engineer

Washington, DC

$63.25 - $84.50/hr

We are seeking a dynamic and experienced Cloud Services Engineer to lead cloud transformation ... Strong analytical and leadership skills, with experience managing cross-functional teams and ...

KLH Consulting, Inc.

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Managed Services Technician

Santa Rosa, CA · On-site

$24.04 - $35/hr

Escalate complex server, cloud, cybersecurity, and networking issues to Managed Services Engineers when appropriate. * Assist with implementation projects including workstation deployments, Microsoft ...

Seneca Holdings

Cloud Services Engineer

Washington, DC · On-site

$63.25 - $84.50/hr

We are seeking a dynamic and experienced Cloud Services Engineer to lead cloud transformation ... Strong analytical and leadership skills, with experience managing cross-functional teams and ...

Seneca Holdings

Cloud Services Engineer

Washington, DC

$63.25 - $84.50/hr

We are seeking a dynamic and experienced Cloud Services Engineer to lead cloud transformation ... Strong analytical and leadership skills, with experience managing cross-functional teams and ...

Insight Recruitment, LLC

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Solutions Engineer - Managed Services - Remote

Dallas, TX · Remote

$100K - $120K/yr

What We're Looking For * 3+ years of experience as a Solutions Engineer, Sales Engineer, Systems Engineer or Senior Engineer supporting managed services. * Previous experience designing and ...

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Seneca Holdings

Cloud Services Engineer

Denver, CO · On-site

$57.50 - $76.75/hr

We are seeking a dynamic and experienced Cloud Services Engineer to lead cloud transformation ... Strong analytical and leadership skills, with experience managing cross-functional teams and ...

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All JobsManaged Services Engineer Jobs

Managed Services Engineer information

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$25

$53

$76

How much do managed services engineer jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for managed services engineer in the United States is $53.63, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $62.26 per hour, depending on experience, location, and employer.

What is the difference between Managed Services Engineer vs Network Engineer?

AspectManaged Services EngineerNetwork Engineer
CertificationsCompTIA Network+, Cisco CCNA, Microsoft certificationsCCNA, CCNP, CompTIA Network+
Work EnvironmentManaged service providers, IT support firms, client sitesCorporate IT departments, telecom companies, consulting firms
ResponsibilitiesMonitoring, maintaining, and supporting client IT systems remotely or on-siteDesigning, implementing, and troubleshooting network infrastructure

While both roles require networking certifications and involve working with network systems, Managed Services Engineers focus on supporting multiple clients' IT environments remotely or on-site, providing ongoing maintenance and support. Network Engineers primarily design and build network infrastructure within organizations. The roles often overlap but differ mainly in scope and client interaction.

What are some common challenges faced by Managed Services Engineers when supporting multiple clients simultaneously?

Managed Services Engineers often juggle multiple client environments, each with unique technical requirements and priorities. A key challenge is managing diverse systems and responding promptly to incidents while maintaining high service quality. Effective organization, strong communication skills, and the ability to quickly adapt to different technologies or client expectations are essential. Regular documentation and collaboration with team members help ensure seamless support and knowledge sharing.

What is a Managed Services Engineer?

A Managed Services Engineer is an IT professional responsible for maintaining, monitoring, and supporting a company's technology infrastructure, often as part of an outsourced or third-party IT service provider. They handle tasks such as network management, system administration, cybersecurity, and technical support to ensure that clients' IT systems run smoothly and efficiently. These engineers proactively address issues, implement updates, and provide ongoing technical assistance to minimize downtime and improve performance for the organizations they serve.

What are the key skills and qualifications needed to thrive as a Managed Services Engineer, and why are they important?

To thrive as a Managed Services Engineer, you need a solid understanding of network infrastructure, systems administration, and troubleshooting, typically supported by a degree in IT or related certifications such as CompTIA, Microsoft, or Cisco. Familiarity with remote monitoring and management (RMM) platforms, ticketing systems, and cloud services is essential. Excellent problem-solving abilities, communication skills, and a customer-centric mindset help you stand out in this role. These skills ensure reliable IT service delivery, prompt issue resolution, and strong client relationships in a fast-paced managed services environment.
More about Managed Services Engineer jobs
What states have the most Managed Services Engineer jobs? States with the most job openings for Managed Services Engineer jobs include:
What job categories do people searching Managed Services Engineer jobs look for? The top searched job categories for Managed Services Engineer jobs are:
Managed Services Engineer jobs near you
Infographic showing various Managed Services Engineer job openings in the United States as of July 2026, with employment types broken down into 96% Full Time, 1% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $111,552 per year, or $53.6 per hour.
Senior Engineer, Managed Services

Senior Engineer, Managed Services

IT Solutions Consulting LLC

Raleigh, NC • On-site, Remote

$101K - $139K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Description
About ITS:
Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.
Job Summary: The Senior Engineer, Managed Services is part of the Managed Services team responsible for supporting multiple clients and handling inbound and escalated inquiries on the Service Desk. The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. At IT Solutions, most of our clients rely on us as their sole technological resource. The Senior Engineer, Managed Services will be responsible for a range of tasks, from project design and deployment responsibilities, server troubleshooting, and user desktop support regularly. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes.
Requirements
Responsibilities:
  • Manage service tickets assigned to your personal and team queue and respond in agreed-upon timeframe.
  • Provide superior service to customers and clients with limited supervision consistently.
  • Provides remote hardware/software support, documentation, support logs and other related information throughout triage process.
  • Act as internal escalation point for other Technicians to engage for technical assistance or process guidance and provide guidance to teammates on operational processes, troubleshooting or customer service.
  • Responsible for the management of network, datacenter, security, and voice technologies. This includes but is not limited to Cisco, Sonicwall, Palo Alto, Juniper, F5, HP, Aruba, VMWare, Hyper-V, NetApp and other technologies.
  • Analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis.
  • Uses monitoring tools to investigate potential issues or respond to monitoring events, this can include but not be limited to Kaseya VSA, Connectwise Automate, LogicMonitor, Nagios, etc.
  • Assists in monitoring and maintaining network hardware and software; analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis.
  • Interacts with telecommunication, hardware and software vendors and operates on the customers' behalf to drive resolution of issues while providing regular progress updates to any incident stakeholders.
  • Interact and work directly with multiple advanced technician groups and vendors to escalate technical issues, provide client updates, and drive incidents to resolution often collaborating between more than one group at a time.
  • Work regularly with internal service and project coordinators who assign tickets to the Service DeskTeam.
  • Produce detailed service reports regularly and communicate updates or changes internally and to the clients.
  • Participate in a week-long on-call rotation a few times per year.
  • Travel onsite to client offices to provide services. Days not spent traveling will be worked onsite at IT Solutions in St. Louis, MO or at times working from home.
  • Serves as the first escalation point for both internal team members and engage upper management when necessary.

Knowledge, Skills, and Abilities:
  • Strong oral and written communication skills
  • Effective time management and multi-tasking skills
  • Maintains the ability to stay organized and be detail-oriented
  • Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence
  • Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment

Experience
Experience:
  • Bachelor's Degree, or equivalent level of experience in related field.
  • Six year's work experience in an internal IT environment, preferably working in an MSP environment.
  • Experience managing or troubleshooting all Windows desktop and Windows Server (2012-Current) versions.
  • Experience managing or troubleshooting with Office 365 Exchange online and Microsoft Exchange 2013-Current.
  • Experience with any of the following firewalls and remote access VPNs: Cisco AnyConnect, Meraki, Sonicwall, Fortinet, etc.
  • Experience with a ticketing system, such as ConnectWise Manage.
  • Experience supporting virtual desktop environments: Multi-Server Remote Desktop Server farm w/ Secure Gateway is preferred.

Certificates, Licenses, Registrations:
  • CompTIA A+, Microsoft Windows, Apple macOS certification, Cisco Certifications not required but would be a plus

Compensation Package
ITS offers a full benefits package, including:
  • Rich Medical and prescription plans
  • Dental & Vision
  • Paid Holidays and Flexible Paid Time Off
  • 401K/401K Roth with Safe Harbor matching
  • Stock Appreciation Rights
  • Company-paid life insurance, long-term and short-term disability insurance
  • Company-paid mental health support & financial wellness services
  • FSA for medical and dependent care
  • HSA option with compatible medical plan
  • Company-paid training, materials, and exams
  • Performance-based bonuses

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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