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Managed Services Engineer Jobs (NOW HIRING)

Cyara

Managed Services Consultant

$80K - $100K/yr

The Role The Managed Services Consultant is a hands-on post-enablement consultant responsible for ... Coordinate with Support, Engineering, Product, Sales, Customer Success, and Professional Services ...

New Charter Technologies LLC

$115K - $125K/yr

Ensure successful transition of completed solutions to managed services or operations teams ... Engineer must demonstrate senior-level, hands-on experience delivering complex enterprise IT ...

New Charter Technologies, LLC

$115 - $125/hr

Ensure successful transition of completed solutions to managed services or operations teams ... The Professional Services Engineer must demonstrate senior-level, hands-on experience delivering ...

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Managed Services Engineer information

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How much do managed services engineer jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for managed services engineer in the United States is $53.63, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $62.26 per hour, depending on experience, location, and employer.

What is a managed services engineer?

A Managed Services Engineer is an IT professional responsible for maintaining, monitoring, and supporting a company's technology infrastructure, often as part of an outsourced or third-party IT service provider. They handle tasks such as network management, system administration, cybersecurity, and technical support to ensure that clients' IT systems run smoothly and efficiently. These engineers proactively address issues, implement updates, and provide ongoing technical assistance to minimize downtime and improve performance for the organizations they serve.

What are some common challenges faced by managed services engineers when supporting multiple clients simultaneously?

Managed Services Engineers often juggle multiple client environments, each with unique technical requirements and priorities. A key challenge is managing diverse systems and responding promptly to incidents while maintaining high service quality. Effective organization, strong communication skills, and the ability to quickly adapt to different technologies or client expectations are essential. Regular documentation and collaboration with team members help ensure seamless support and knowledge sharing.

What are the key skills and qualifications needed to thrive as a managed services engineer, and why are they important?

To thrive as a Managed Services Engineer, you need a solid understanding of network infrastructure, systems administration, and troubleshooting, typically supported by a degree in IT or related certifications such as CompTIA, Microsoft, or Cisco. Familiarity with remote monitoring and management (RMM) platforms, ticketing systems, and cloud services is essential. Excellent problem-solving abilities, communication skills, and a customer-centric mindset help you stand out in this role. These skills ensure reliable IT service delivery, prompt issue resolution, and strong client relationships in a fast-paced managed services environment.

What is the difference between Managed Services Engineer vs Network Engineer?

AspectManaged Services EngineerNetwork Engineer
CertificationsCompTIA Network+, Cisco CCNA, Microsoft certificationsCCNA, CCNP, CompTIA Network+
Work EnvironmentManaged service providers, IT support firms, client sitesCorporate IT departments, telecom companies, consulting firms
ResponsibilitiesMonitoring, maintaining, and supporting client IT systems remotely or on-siteDesigning, implementing, and troubleshooting network infrastructure

While both roles require networking certifications and involve working with network systems, Managed Services Engineers focus on supporting multiple clients' IT environments remotely or on-site, providing ongoing maintenance and support. Network Engineers primarily design and build network infrastructure within organizations. The roles often overlap but differ mainly in scope and client interaction.

More about Managed Services Engineer jobs

What states have the most Managed Services Engineer jobs?

States with the most job openings for Managed Services Engineer jobs include:

What job categories do people searching Managed Services Engineer jobs look for?

The top searched job categories for Managed Services Engineer jobs are:

Managed Services Engineer jobs near you
Infographic showing various Managed Services Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $111,552 per year, or $53.6 per hour.

Desktop Services Engineer

Procom Consultants Group

Boston, MA • On-site

Contractor

Re-posted 28 days ago

Key responsibilities

  • Provide professional assistance to internal and external customers with hardware- and software-related problems on desktops, laptops, and peripherals.

  • Support local area networking issues to ensure connectivity to the corporate network and coordinate with infrastructure and messaging teams as necessary.

  • Perform Level-2 technical support, including hardware troubleshooting, software configuration, system imaging, and participating in IT and infrastructure projects.

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Desktop Services Engineer


On behalf of our client, Procom Services is searching for a Desktop Services Engineer for a contract opportunity in Boston, MA.


Desktop Services Engineer Job Details 


Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals. Able to resolve local area networking issues to ensure connectivity to the Corporate network, and work with the Infrastructure and Messaging teams as necessary to resolve incidents. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions. 


Provide Level-2 technical support for supported desktops, laptops, and peripherals. This includes the following activities: 

Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors. 

Managing returns on warranted parts and systems 

Packaging and shipping replacement parts to customers 

Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers 

May participate in development of information technology and infrastructure projects 

Installing, supporting and troubleshooting approved desktop software 

Performing planned maintenance, moves, adds and changes 

Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN) 

Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel 

Exercises judgment with defined procedures and practices to determine appropriate action 

Creating and maintaining images for standard systems 

Recommends hardware and software solutions, including new acquisitions and upgrades 

Demonstrates good judgment in selecting methods and techniques for obtaining solutions 

Uses skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures 

Requires little day-to-day supervision 

Ability to work on call after hours as required Communicate effectively with multiple customers and co-workers. This includes the following activities: 

Consulting with the Service Desk on support calls 

Able to communicate highly technical information to both technical and non-technical personnel 

Providing Case status updates to management and end-users 

Providing phone support and diagnostics to remote customers 

Participating in training programs designed to educate customers about basic and specialized applications 

Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support


Desktop Services Engineer Mandatory Skills


Strong customer service skills 

Reliability and a strong sense of responsibility 

Ability to work independently and take ownership 

Solid technical and analytical skills required 

Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers 

Knowledge of supported Microsoft Windows operating systems 

Experience with Active Directory administration 

Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office 

Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities 

Experience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues 


EDUCATION and/or WORK EXPERIENCE: 

A+ Certification recommended, MCTS, MCITP, MCPD, MCM preferred, ITIL Certification preferred 

2-4 years or more of related experience preferred SPECIAL CONDITIONS: (Travel, work environment, physical demands, certificates, licenses etc..) 

Ability to travel as required. 

Ability to lift 50lbs (printers, desktop machines, etc).


Desktop Services Engineer Start Date


ASAP


Desktop Services Engineer Assignment Length


6 months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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