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Mainframe Production Support Jobs (NOW HIRING)

Techvilla Solutions

Mainframe Support Engineer

Saint Louis, MO · On-site

$47.75 - $61.25/hr

We are seeking a skilled Mainframe Support Engineer with strong experience in production support, batch processing, and mainframe technologies. The role involves handling L2/L3 support activities ...

Capgemini

Mainframe Production Support

Chicago, IL · On-site

... production work is completed accurately. • Conducts scheduling and system monitoring tasks using appropriate tools. • Troubleshoots operational issues as 1st level support and notifies ...

TriOptus LLC

Mainframe Engineer

Chandler, AZ · On-site

$50 - $64.25/hr

Candidate must have Mainframe application support experience. * Client is seeking three identical ... Provide Level 2/3 production support for Automated Credit, Rewards, and Credit Card Hub ...

Themesoft, Inc.

Mainframe Developer

Chandler, AZ · On-site

$48.25 - $62/hr

Mainframe Developer Chandler, AZ (preferred) | Des Moines, IA (secondary) 12+ Months Contract ... Provide Level 2/3 production support for Automated Credit, Rewards, and Credit Card Hub ...

Theemesoft.inc

Mainframe Developer

Chandler, AZ · On-site

$50 - $64.25/hr

Mainframe Developer Chandler, AZ (preferred) | Des Moines, IA (secondary) 12+ Months Contract ... Provide Level 2/3 production support for Automated Credit, Rewards, and Credit Card Hub ...

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Mainframe Production Support information

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How much do mainframe production support jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for mainframe production support in the United States is $52.34, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $57.69 per hour, depending on experience, location, and employer.

What is a Mainframe Production Support job?

A Mainframe Production Support job involves monitoring, maintaining, and troubleshooting mainframe systems to ensure smooth and efficient operations. Professionals in this role analyze system logs, resolve job failures, and provide technical support to resolve production issues. They collaborate with development and infrastructure teams to implement fixes and optimize system performance. Additionally, they may automate repetitive tasks, perform root cause analysis, and ensure compliance with service-level agreements (SLAs) to minimize downtime.

What are the typical daily responsibilities of a Mainframe Production Support professional?

As a Mainframe Production Support professional, your daily responsibilities typically include monitoring batch job executions, investigating and resolving system and application errors, and ensuring that scheduled processes run smoothly. You may also work closely with application developers and operations teams to troubleshoot incidents, perform root cause analysis, and implement preventive solutions. Routine tasks often involve updating runbooks, documenting incidents, and handling user requests related to mainframe applications. This role is crucial for maintaining business continuity and minimizing downtime in environments that depend heavily on mainframe systems.

What are the key skills and qualifications needed to thrive in the Mainframe Production Support position, and why are they important?

To thrive as a Mainframe Production Support professional, you need strong troubleshooting skills, in-depth knowledge of mainframe environments (such as IBM z/OS), and a background in computer science or related fields. Familiarity with tools like JCL, COBOL, ISPF, TSO, and commonly-held certifications such as ITIL or mainframe platform certifications are highly valued. Attention to detail, effective communication, and the ability to work under pressure are crucial soft skills. These competencies are important to ensure system reliability, quick resolution of production issues, and seamless coordination with cross-functional technical teams.

More about Mainframe Production Support jobs
What cities are hiring for Mainframe Production Support jobs? Cities with the most Mainframe Production Support job openings:
What are the most commonly searched types of Mainframe Production Support jobs? The most popular types of Mainframe Production Support jobs are:
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Mainframe Production Support jobs near you
Infographic showing various Mainframe Production Support job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 8% Part Time, 3% Temporary, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $108,861 per year, or $52.3 per hour.

Mainframe Production Support

Arrowminds inc

Chandler, AZ • On-site

Other

Posted 9 days ago

Job description

Title: Mainframe Production Support

Location: Chandler, AZ (preferred) | Des Moines, IA (secondary)

Duration: 12+ Months

W2 Contract

Shift Schedule: Flexible 8-hour shift within 6:00 AM to 6:00 PM PST

Job Description:

  • Position will be working in the Mainframe platform support group.
  • Candidate must have Mainframe application support experience.
  • Client is seeking three identical Senior Specialty Systems Operations Engineers to join a Mainframe Production Support team supporting critical applications in a highly specialized, non-standard environment.
  • This role requires strong hands-on mainframe application support experience and the ability to work in a follow-the-sun model alongside offshore team.

Key Responsibilities:

  • Provide Level 2/3 production support for Automated Credit, Rewards, and Credit Card Hub applications
  • Monitor production systems and ensure system stability and uptime
  • Analyze and troubleshoot failed mainframe jobs (JCL)
  • Perform root cause analysis and support ad hoc job executions
  • Partner with Production Control to restart and recover failed jobs
  • Respond to business user requests and application team needs
  • Maintain and update incident tracking (ServiceNow, JIRA, Confluence)
  • Monitor and respond to application group mailboxes
  • Document incidents, resolutions, and create JIRA stories for follow-up

Required Skills:

  • Strong experience in Mainframe Production Support (application support required)

Technologies/tools:

  • JCL, COBOL, CICS, DB2, CA7, IDCAMS, Mainview
  • File tools: File Manager, File Analyzer, EZTRIEV
  • Experience with ticketing and documentation tools (ServiceNow, JIRA, Confluence or similar)
  • Ability to work in a high-volume, production-critical environment

Additional Details

  • Team is primarily based in Chandler, AZ (preferred location)
  • Candidates should be adaptable, proactive, and comfortable in a specialized/mainframe-heavy environment
  • This is not a typical platform support role requires a niche skillset

In this contingent resource assignment, candidates may:

  • Consult on complex initiatives with broad impact and large-scale planning for Systems Operations Engineering.
  • Review and analyze complex multi-faceted, larger scale or longer-term Systems Operations Engineering challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors.
  • Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables. Strategically collaborate and consult with client personnel.

Note:

  • Location: Chandler, AZ (preferred) | Des Moines, IA (secondary)
  • Schedule: Flexible 8-hour shift within 6:00 AM to 6:00 PM PST
  • Interview Process: 1 round (MS Teams, panel of 3, ~1 hour)

Team Structure and Coverage

  • Total team: 3 US + 7 India resources (6 US with these hires)
  • India team provides overnight coverage, handing off every 12 hours
  • US team supports daytime production operations (6.00 AM to 6.00 PM PST)
  • Daily coordination with offshore counterparts is required
  • Standard 8-hour shift, flexible on start times


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Thanks & Regards,
Rajesh A



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