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Mis Help Desk Jobs (NOW HIRING)

CBX Global

PR · On-site

$30K - $35K/hr

Help Desk Technicians will serve as the first point of contact to all employee technical assistance requests ticketing system. The technician will provide on-site and remote assistance for these ...

Arete Technologies, Inc.

Help Desk Support

Coralville, IA

$18.75 - $25.50/hr

Bachelor's degree in Computer Science, MIS, or IT-related field or equivalent combination of education and experience. * 6 months to 1 year of work experience in a high volume Help Desk, Call Center ...

Nextten Stauer, LLC

IT Help Desk Associate

Burnsville, MN · On-site

$50K - $60K/yr

Position Summary The IT Help Desk Associate provides first-level technical support to employees and ... Associate degree in Computer Science/MIS-related area or equivalent work experience * 2 years of ...

BCBG Maxazria

Help Desk Analyst-Temp

Vernon, CA · On-site

$20.75 - $28.25/hr

The Help Desk Analyst provides the Information Technology Department's first line response to ... A degree in MIS, Computer Science, Telecommunications or other related technical field is desired.

BCBG Maxazria

Help Desk Analyst-Temp

Vernon, CA

$20.75 - $28.25/hr

The Help Desk Analyst provides the Information Technology Department's first line response to ... A degree in MIS, Computer Science, Telecommunications or other related technical field is desired.

Oaks Integrated Care

MIS Specialist

Mount Holly, NJ · On-site

Oaks Integrated Care is seeking a MIS Specialist to join their IT/MIS department in Mt. Holly, NJ ... help desk calls, and providing training for users. Responsibilities : • Identify Netsmart ...

Watchfire

Intern Help Desk Technician

Danville, IL · On-site

$19.25 - $26/hr

This position is based onsite at our Danville, IL facility, where our help desk team is at the core ... Pursuing a BS in EE, EET, CE, ECE, MIS or IT or similar technical field strongly preferred. * Must ...

ZIM

HelpDesk Technician

Miami, FL · On-site

$19.25 - $25.75/hr

The MIS technician supports the desktop computing environment for ZIM offices in the Americas. This ... Reacts to and responds to requests and incidents submitted to the Help Desk queue in Remedy.

ZIM

HelpDesk Technician

Miami, FL · On-site

$19.25 - $25.75/hr

The MIS technician supports the desktop computing environment for ZIM offices in the Americas. This ... Reacts to and responds to requests and incidents submitted to the Help Desk queue in Remedy.

Fintech

Help Desk Support

Beverly, MA

$45K/yr

Degree in MIS, Computer Science, or related technical degrees are not required, but are a plus. * Certification from Cisco, CompTIA, Microsoft, VMware, or similar * PowerShell scripting * Experience ...

Fintech

Help Desk Support

Beverly, MA · On-site

$45K/yr

Degree in MIS, Computer Science, or related technical degrees are not required, but are a plus. * Certification from Cisco, CompTIA, Microsoft, VMware, or similar * PowerShell scripting * Experience ...

Fintech

Help Desk Support

Beverly, MA · On-site

$45K/yr

Degree in MIS, Computer Science, or related technical degrees are not required, but are a plus. * Certification from Cisco, CompTIA, Microsoft, VMware, or similar * PowerShell scripting * Experience ...

Watchfire

Help Desk EU Specialist

Danville, IL · On-site

Previous customer service work experience is strongly recommended; 1+ years prior helpdesk / phone ... AA/AAS/AS degree in technical field (or military equivalent) OR * BS in EE, EET, CE, ECE, MIS or IT ...

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MIS Help Desk information

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$12

$23

$33

How much do mis help desk jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for mis help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an MIS Help Desk?

MIS Help Desk jobs involve providing technical support and assistance to users within an organization, primarily relating to Management Information Systems (MIS). Professionals in this role troubleshoot hardware and software issues, help users resolve problems with applications, and ensure that IT systems are running smoothly. They often serve as the first point of contact for employees experiencing technical difficulties and may also assist in system maintenance, upgrades, and documentation. Strong communication and problem-solving skills are essential for this position. Additionally, MIS Help Desk staff may escalate complex issues to higher-level IT specialists as needed.

What skills and qualifications are needed to work as an MIS Help Desk professional?

To thrive as an MIS Help Desk professional, you need a solid understanding of computer systems, troubleshooting, and IT support, often supported by a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you resolve user issues efficiently and provide excellent customer service. These skills are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations within an organization.

What are common challenges faced by MIS Help Desk professionals, and how can they be addressed?

MIS Help Desk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting a wide range of technical issues, and communicating effectively with users of varying technical abilities. Staying organized and utilizing a ticketing system can help prioritize and track issues efficiently. Continuous learning and regular training on new systems and software also enable Help Desk staff to resolve problems more quickly and confidently. Additionally, developing strong communication and interpersonal skills is essential for providing clear instructions and maintaining a positive user experience.

What is the difference between Mis Help Desk vs Network Support Specialist?

AspectMis Help DeskNetwork Support Specialist
CertificationsCompTIA A+, Help Desk certificationsCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support
Industry UsageIT support, customer serviceNetworking, telecommunications

Mis Help Desk roles focus on user support and troubleshooting software or hardware issues, often requiring help desk certifications. Network Support Specialists handle network infrastructure, requiring networking certifications like CCNA. While both roles support IT operations, Mis Help Desk positions are more user-facing, whereas Network Support Specialists work on network systems and infrastructure.

Is a Mis Help Desk a stressful job?

A Help Desk technician in MIS roles can experience stress due to handling technical issues, managing multiple support requests, and working under time constraints. The job often requires strong problem-solving skills, patience, and the ability to work in fast-paced environments, which can contribute to stress levels.
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What job categories do people searching Mis Help Desk jobs look for?

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MIS Help Desk jobs near you
Infographic showing various Mis Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

MIS - Help Desk Technician

PR • On-site

CBX Global
51 - 200 employees
Learn more about CBX Globalexternal

$30K - $35K/hr

Full-time

Re-posted 21 days ago

Job description

Description:

  • Help Desk Technicians will serve as the first point of contact to all employee technical assistance requests ticketing system. The technician will provide on-site and remote assistance for these requests by utilizing clarifying and funneling questions to pinpoint the correct response method to each employee help desk submission. Using the technician’s skill base, they will listen, ask questions, and provide resolution for the employee’s concerns in a professional business manner.

Job Summary:

  • Performs intake activities related to the support of end-users.
  • Documents problems they are experiencing and gathers information necessary for problem resolution.
  • Provides support in the form of troubleshooting activities for standard problems encountered by end-users.
  • Follows established methodologies or procedures to determine end-user problems and provide a solution.
  • May interact with production services, Network & Security team, Server team, and/or applications development to restore service and/or identify and correct core problem.
  • Escalates complex, non-routine issues to more experienced teammates.
  • Works within standard guidelines. Makes decisions within guidelines.
  • Work environment is normally in an office setting

Minimum Requirements:

  • High school diploma and 2 years of end-user support experience or equivalent combination of education and work experience.
  • Hand on Experience on Windows PC environment
  • Must be fluent in English and Spanish languages
  • Reliable personal transportation required

Preferred Requirements:

  • Associate's or technical degree and 3 years of work experience in IT
  • Customer service experience
  • Knowledge of the following
    • Windows Servers 2012, 2016, 2019
    • Microsoft Active Directory
    • Basic networking protocols
    • Physical cables patching knowledge - Phone and LAN cables
    • CCTV
    • VoIP