Loyalty Program Manager Jobs in Texas (NOW HIRING)

Overview

At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant-leaders, we lead by example, working passionately to create a brighter future for those we serve.  Every day, we strive to embody our core values:

• We are Warriors: Fierce, resilient, and courageous, we face challenges head-on with unwavering loyalty and passion.
• We are Servants: We dedicate ourselves to serving others, empowering those around us to thrive.
• We are Family: We work together as a supportive, caring community, creating a sense of belonging and strength.

Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time.

Your Mission in Action

The Clinical Program Manager is responsible for providing all clinical services for the agency's Vector Point program. In addition, the Clinical Program Manager assists in the administration and evaluation of clinical services and training activities associated with Foster Care and Adoption program in accordance with Agency and licensing standards and federal, state, and local regulatory requirements.  

Responsibilities

• Conducts clinical assessments and evaluations to implement interventions of clients served 
• Collect and review data/documentation of clients served to identify trends/patterns that assist with clinical assessments and interventions 
• Lead collaborative efforts and activities with the interdisciplinary and treatment teams, staff, and medical and non-medical providers to ensure all youth are receiving the quality of services needed to meet their individual treatment and behavior plans 
• Respond to escalated youth, parents, families, community partners, and professional service providers in a timely manner 
• Provide psychoeducation for youth and families to address mental health needs 
• Provide emergency evaluation for youth, parents, and families in crisis and facilitate referral to more intensive levels of treatment or alternative solutions that cannot be handled onsite 
• Follows and participates in program quality improvement efforts, such as children, caregivers, and family satisfaction 
• Serve as an advocate for foster care and adoption services by recommending program improvements and enhancements to meet the youth treatment plan goals 
• Design and develop treatment protocols that can advance youth, parents, and family care and needs and apply consistency throughout the program 
• Ensure client plans of service include clinical soundness, measurable objectives, and comply with established policies, procedures, licensing standards, and federal, state, and local regulatory agencies 
• Participate as a member of the treatment team to design, develop, and implement new programs or clinical services 
• Participate in discharge planning for youth 
• Research evidenced-based models and instruments that can improve outcomes of youth 
• Monitor metrics to ensure all program operations and outcomes are completed to meet accreditation standards 
• Monitor and ensure all clinical and medical documentation requirements are being followed according to Agency policy and licensing and regulatory standards 
• Keep accurate and up-to-date quantitative data on program services provided to youth and families 
• Using statistical data to provide monthly, quarterly, and yearly reports of clinical outcomes, personnel costs, operating costs, residential placement, and discharge 
• Collaborate closely with Research and Strategy Department on special projects 
• Meet with key stakeholders and community leaders to bring about awareness and provide community education 
• Develop and maintain positive strong working relationships with the interdisciplinary and treatment teams, youth, foster parents and families, professional service providers, and community partners, while always maintaining boundaries 
• Work as a team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflect positively on the Agency and is consistent with Agency policies and practices 
• Actively participate in exhibiting cultural awareness and sensitivity when interacting with children, parent(s)/guardian(s), staff, and the community 

Qualifications

Minimum Qualifications

• Master's degree in Social Work, Counseling, Psychology, or closely related field 
• LMSW, LCSW, LMFT, or LPC 
• Three (3) years direct individual and group counseling experience 
• Strong clinical skills with the ability to manage all clinical aspects of program services and activities 
• Strong and effective time management and organizational skills with the ability to meet deadlines and balance competing priorities 
• Ability to apply sound judgement when making decisions 
• Strong people and interpersonal skills with the ability to work and interact with diverse groups of people and build strong working relationships 
• Proficiency with Microsoft Word, Excel, and Outlook 
• Bilingual Spanish and English based on service population

Preferred Qualifications

• Experience providing behavioral health services to clients who have experienced abuse and/or neglect 

Travel

• This position may be required to travel up to 5%

Perks at Upbring 

• Competitive PTO & paid holidays
• Health, dental, vision insurance & more 
• 403(b) Plan
• Employee Assistance Program 
• Discounted Gym Memberships 

Physical Demands & Work Conditions

• This position requires sitting and looking and using a computer for long periods of time 
• Position has constant exposure to children  
• Position requires frequent standing and walking  
• Lift, push, pull, move up to 25 lbs. 

The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.

Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

Employment Type: FULL_TIME