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Loss Mitigation Account Manager Jobs (NOW HIRING)

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system. * Understand investor's waterfall and required documents for loss mitigation. Collect ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system. * Understand investor's waterfall and required documents for loss mitigation. Collect ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system. * Understand investor's waterfall and required documents for loss mitigation. Collect ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system. * Understand investor's waterfall and required documents for loss mitigation. Collect ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system. * Understand investor's waterfall and required documents for loss mitigation. Collect ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system. * Understand investor's waterfall and required documents for loss mitigation. Collect ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system. * Understand investor's waterfall and required documents for loss mitigation. Collect ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system. * Understand investor's waterfall and required documents for loss mitigation. Collect ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system. * Understand investor's waterfall and required documents for loss mitigation. Collect ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system. * Understand investor's waterfall and required documents for loss mitigation. Collect ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system. * Understand investor's waterfall and required documents for loss mitigation. Collect ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system. * Understand investor's waterfall and required documents for loss mitigation. Collect ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system. * Understand investor's waterfall and required documents for loss mitigation. Collect ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system. * Understand investor's waterfall and required documents for loss mitigation. Collect ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system. * Understand investor's waterfall and required documents for loss mitigation. Collect ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system. * Understand investor's waterfall and required documents for loss mitigation. Collect ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system. * Understand investor's waterfall and required documents for loss mitigation. Collect ...

M&T Bank

Loss Mitigation Liaison I

Getzville, NY · On-site

$22.61 - $37.67/hr

Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system. * Understand investor's waterfall and required documents for loss mitigation. Collect ...

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Loss Mitigation Account Manager information

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$29.5K

$65.8K

$106K

How much do loss mitigation account manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for loss mitigation account manager in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a loss mitigation account manager, and why are they important?

To thrive as a Loss Mitigation Account Manager, you need a solid understanding of mortgage servicing, default management, and financial analysis, usually backed by experience in banking or real estate. Familiarity with loan servicing software, mortgage documentation systems, and knowledge of regulatory compliance such as FHA, VA, or Fannie Mae guidelines is important. Strong negotiation, problem-solving, and interpersonal communication skills help build rapport with borrowers and navigate complex situations. These skills are essential to minimize losses, ensure regulatory compliance, and maintain positive client relationships in high-pressure environments.

How does a loss mitigation account manager typically collaborate with other departments to resolve delinquent accounts?

Loss Mitigation Account Managers often work closely with departments such as collections, underwriting, and legal to develop solutions for delinquent accounts. They communicate regularly with collections teams to gather payment histories, coordinate with underwriters to assess borrower eligibility for workout options, and consult legal advisors on foreclosure proceedings when necessary. This cross-functional collaboration ensures that all available solutions are considered and that regulatory requirements are met. Effective teamwork and clear communication are key to successfully resolving accounts while minimizing financial risk for the lender.

What is a loss mitigation account manager?

Loss Mitigation Account Managers are professionals who work with borrowers and lenders to prevent financial losses resulting from loan defaults, particularly in mortgage servicing. They review accounts that are delinquent or at risk of default and work to find solutions such as loan modifications, repayment plans, forbearance agreements, or short sales. Their goal is to help borrowers stay in their homes when possible while minimizing losses for the lender. They also ensure compliance with regulations and maintain communication between all parties involved.
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Loss Mitigation Account Manager jobs near you
Infographic showing various Loss Mitigation Account Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $65,816 per year, or $31.6 per hour.

Loss Mitigation Liaison I

M&T Bank

Getzville, NY • On-site

$22.61 - $37.67/hr

Full-time

Re-posted yesterday

M&T Bank rating

7.9

Company rating: 7.9 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

79th of 171 rated banks

Job description

Overview:
This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process.
Primary Responsibilities:
  • Take inbound and make outbound calls to assigned portfolio of mortgage loan borrowers that are delinquent in their loan payments and who are investigating loss mitigation options or are in foreclosure, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
  • Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system.
  • Understand investor's waterfall and required documents for loss mitigation. Collect consumer financial information and assist borrowers in reviewing loss mitigation documents.
  • Communicate and explain the terms of loss mitigation approvals or declines, the rational for each and ability to appeal or re-apply.
  • Communicate liquidation options and explain the foreclosure process as necessary.
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Complete other related duties as assigned.

Scope of Responsibilities:
Maintains direct contact with consumers.
Education and Experience Required:
A combined 4 years' higher education and/or work experience, including a minimum of 1 year collections or customer service experience.
Ability to communicate effectively and professionally over the phone.
Excellent communication and customer service skills.
Proficiency with word processing and spreadsheet software.
Education and Experience Preferred:
Bachelor's degree.
Mortgage collections experience.
Knowledge of M&T systems.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Getzville, New York, United States of America

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