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Lockbox Operations Manager Jobs in California (NOW HIRING)

Robert Half

Accounting Clerk

Bakersfield, CA · On-site

$23.75 - $27.50/hr

We are looking for an Accounting Clerk to support day-to-day financial operations in Bakersfield ... The role also benefits from prior exposure to the health care industry and the ability to manage ...

Rently

Shipping & Receiving Specialist

Camarillo, CA · On-site

$22 - $24/hr

Manage outbound shipping across all carrier types selecting the appropriate method and ensuring ... Receive and document all lockbox returns within the assigned turnaround time * Place and transfer ...

Full Circle Electronics LLC

Driver 1

Ontario, CA · On-site

$28/hr

All must be approved by a manager before pick up or delivery can be done. · Follow all rules and ... Lock up the truck and return the keys to the lockbox. · Ensure assigned trucking equipment is kept ...

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Lockbox Operations Manager information

What is a lockbox operations manager?

Lockbox Operations Managers oversee the processing of incoming payments (often checks) received through a lockbox service, which is a secure way for organizations to collect payments by having them sent directly to a bank. They are responsible for managing the team that handles payment processing, ensuring accuracy, compliance, and efficiency in the workflow. Additionally, they implement process improvements, manage client relationships, and ensure all regulatory and security standards are met. This role is crucial in industries such as banking and financial services, where timely and accurate payment handling is essential.

What skills and qualifications are needed to be a lockbox operations manager?

To thrive as a Lockbox Operations Manager, you need expertise in payment processing, cash management, and a solid understanding of banking regulations, typically supported by a bachelor’s degree in finance or a related field. Familiarity with lockbox processing platforms, treasury management systems, and compliance software is crucial. Strong leadership, attention to detail, and problem-solving abilities are essential soft skills for managing teams and ensuring operational accuracy. These competencies enable efficient transaction processing, regulatory compliance, and high service quality in a fast-paced financial environment.

What are common challenges faced by a lockbox operations manager, and how can they be addressed?

Lockbox Operations Managers often encounter challenges such as ensuring timely processing of large volumes of payments, maintaining accuracy under tight deadlines, and managing evolving regulatory requirements. Addressing these challenges requires strong organizational skills, effective use of automation technology, and consistent staff training to prevent errors. Additionally, fostering clear communication with both internal teams and external clients helps resolve discrepancies quickly and maintain high service standards.

What is the difference between Lockbox Operations Manager vs Lockbox Specialist?

AspectLockbox Operations ManagerLockbox Specialist
CredentialsTypically requires a bachelor's degree in finance, accounting, or related field; certifications like CPA or CAMS are a plusUsually requires a high school diploma or associate degree; certifications are less common
Work EnvironmentOversees teams in banking or financial institutions, managing operations and processesPerforms daily lockbox processing tasks, often in a banking or financial setting
Employer & Industry UsageUsed by banks, financial services, and corporations managing receivablesCommonly employed within banks and financial institutions for payment processing

The Lockbox Operations Manager oversees the entire lockbox processing operation, managing teams and ensuring efficiency, while the Lockbox Specialist handles the day-to-day processing of payments. Both roles are essential in financial institutions but differ in scope, responsibilities, and required experience.

What are popular job titles related to Lockbox Operations Manager jobs in California?

For Lockbox Operations Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Lockbox Operations Manager jobs in California look for?

The top searched job categories for Lockbox Operations Manager jobs in California are:

What cities in California are hiring for Lockbox Operations Manager jobs?

Cities in California with the most Lockbox Operations Manager job openings:

Lockbox Operations Manager jobs near you

Compliance Officer-Deposits and Payment Operations

Studio City, CA

City National Bank
See more jobs at City National Bankexternal

$85K - $145K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

COMPLIANCE OFFICER-DEPOSITS & PAYMENT OPERATIONS

WHAT IS THE OPPORTUNITY?
Position is responsible for overseeing and maintaining assigned areas of the compliance program covering consumers, including monitoring business areas for compliance with applicable laws and regulations and ensuring controls are in place to mitigate compliance risk. The incumbent is responsible for monitoring issues remediation strategy for compliance identified issues and ensuring issues are closed in a manner which both adheres to the regulatory requirements while assisting business areas with implementing corrective actions or procedural changes, and applying a risk-based approach to remediation strategies.
WHAT WILL YOU DO?
  • Serve as a compliance subject matter expert for assigned areas of responsibility
  • Assists with compliance risk assessments, analyzing the Bank’s compliance risks; determine if current controls mitigate risk adequately.
  • Analyze new and changing consumer laws and regulations through regulatory change management process and disseminate information to applicable business areas for implementation
  • Assist with updates to consumer related compliance policies, procedures, and training material
  • Assist the Sr Compliance Officer, Compliance Manager, and Risk Assessment team with the review and challenge of the compliance testing programs, controls and related processes.
  • Performs research on regulations and provides guidance to business operations on lending compliance requirements.
  • Maintain and report compliance testing or monitoring results for assigned business units.
  • Attends meetings to discuss testing and risk assessment results and business to remediation plans.
  • Review marketing materials for business areas or products including credit card, mortgage, small business, and consumer (lending or deposit) ensuring materials comply with regulatory and business standards
  • Participates in compliance-related Committees and Advisory meetings as assigned, maintain minutes or notes as applicable.
  • Performs independent compliance reviews on specific loan-level accounts, as necessary through review and challenge process
  • Comply fully with all Bank Compliance policies and procedures as well as all regulatory requirements (e.g., Bank Secrecy Act, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
  • Assist with regulatory examination and serve as liaison with regulators when requested.
  • Provide guidance on regulations, requirements, and Bank procedures.
  • Conducting and documenting reviews and addressing findings with employees and supervisors. Drafting and maintaining employee training for assigned topic areas.
  • Analyze the Bank’s compliance risk; determine if current processes control risk.
  • Other duties and special projects as assigned.
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications*
  • Bachelor's Degree or equivalent
  • Minimum 7 years of compliance or regulatory reporting in the consumer lending space
  • Minimum 5 years’ combined experience in consumer lending space or retail banking compliance or working in a legal department
  • Minimum 3 years’ experience with managing projects or processes
 
Additional Qualifications

  • College degree preferred. Relevant, equivalent work experience may be substituted for degree preference.

  • Advanced knowledge of banking and consumer compliance laws and regulations, as related to deposit and bank operations (Examples include but are not limited to: Regulations E, DD, CC, and FDIC Regulations).

  • Demonstrated experience in Payment Operations including Physical Payments (ATM/Checks/Lockbox) and Electronic & Real Time Payments (Wires/ACH/Credit & Debit Cards/Zelle). Understanding of NACHA rules is helpful.

  • Ability to analyze complex situations and “connect the dots” to provide guidance, make recommendations, and/or escalate issues to appropriate levels of management.

  • Ability to operate effectively in a fast-paced environment.

  • Excellent organizational and analytical skills.

  • Ability to communicate clearly and professionally with all levels of an organization.

  • Excellent written and verbal communications skills.

  • Effective interpersonal skills.

  • Proficiency in multi-tasking and prioritizing projects.

  • Excellent time management skills and be accustomed to working with deadlines.

  • Certified Regulatory Compliance Manager (CRCM), Certified Internal Auditor (CIA), and/or Certified Financial Services Auditor (CFSA) designation a plus.


WHAT'S IN IT FOR YOU?
Compensation
Starting base salary:
For locations in (Los Angeles), the salary range is $77,000 - $143,000
For locations in (New York), the salary range is $85,000 - $145,000
For locations (Charlotte, Phoenix, Delaware), the RBC range is $70,000 - $130,000
Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
  • Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
  • Generous 401(k) company matching contribution
  • Career Development through Tuition Reimbursement and other internal upskilling and training resources
  • Valued Time Away benefits including vacation, sick and volunteer time
  • Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
  • Career Mobility support from a dedicated recruitment team
  • Colleague Resource Groups to support networking and community engagement
 
Get a more detailed look at our Benefits and Perks.

ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
 

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