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Local Number Portability Jobs (NOW HIRING)

FirstLight

Customer Support Specialist

Victor, NY · On-site

$22 - $25/hr

Local Number Portability * 911 Service * Directory * Toll Free * Type II and Off Net Copper * Network Trunk Augmentation and Network Grooming * Develop and maintain relationships with sales to ...

Optimum

Maintenance Supervisor

Stillwater, OK · On-site

Preferred knowledge of Local number portability, Optimum telephone transport system and how it operates and interfaces with Network Operations Center, CableData and other related systems * Knowledge ...

Optimum

Maintenance Supervisor

Enid, OK

Preferred knowledge of Local number portability, Optimum telephone transport system and how it operates and interfaces with Network Operations Center, CableData and other related systems * Knowledge ...

AT&T

Call Center Customer Service Representative

Mesa, AZ · On-site

$25.02/hr

Support wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service. * Assist customers with the latest products and services, such as ...

Optimum

Maintenance Supervisor

Chickasha, OK · On-site

Preferred knowledge of Local number portability, Optimum telephone transport system and how it operates and interfaces with Network Operations Center, CableData and other related systems * Knowledge ...

Optimum

Maintenance Supervisor

Stillwater, OK · On-site

Preferred knowledge of Local number portability, Optimum telephone transport system and how it operates and interfaces with Network Operations Center, CableData and other related systems * Knowledge ...

AT&T

Call Center Sales Representative

Richardson, TX · On-site

$22.33/hr

With your vital knowledge, you'll handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service. You'll use your problem-solving ...

AT and T

Call Center Sales Representative

Richardson, TX · On-site

$22.33/hr

... local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service. • You'll use your problem-solving skills to troubleshoot and resolve various ...

Transunion

Solutions Consultant

Reston, VA

Required Knowledge and Experiences * 10+ years of experience in telecommunications, specifically within Access Services, Local Services, and/or Number Portability, with direct application to order ...

New

TransUnion

Solutions Consultant

Reston, VA · On-site

Required Knowledge and Experiences * 10+ years of experience in telecommunications, specifically within Access Services, Local Services, and/or Number Portability, with direct application to order ...

New

TransUnion

Solutions Consultant

Louisville, KY · On-site

Required Knowledge and Experiences * 10+ years of experience in telecommunications, specifically within Access Services, Local Services, and/or Number Portability, with direct application to order ...

New

TransUnion

Solutions Consultant

Reston, VA

Required Knowledge and Experiences * 10+ years of experience in telecommunications, specifically within Access Services, Local Services, and/or Number Portability, with direct application to order ...

New

Transunion

Solutions Consultant

Louisville, KY · On-site

Required Knowledge and Experiences * 10+ years of experience in telecommunications, specifically within Access Services, Local Services, and/or Number Portability, with direct application to order ...

New

Transunion

Solutions Consultant

Reston, VA

Required Knowledge and Experiences * 10+ years of experience in telecommunications, specifically within Access Services, Local Services, and/or Number Portability, with direct application to order ...

New

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All JobsLocal Number Portability Jobs

Local Number Portability information

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How much do local number portability jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for local number portability in the United States is $22.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Local Number Portability position, and why are they important?

To thrive as a Local Number Portability (LNP) specialist, you need a solid understanding of telecommunications processes, number porting regulations, and strong problem-solving abilities, often supported by experience in telecom operations or customer service. Familiarity with industry-standard number management databases, porting tools, and regulatory compliance systems such as NPAC (Number Portability Administration Center) is essential. Excellent communication, attention to detail, and organizational skills help set you apart in this role. These competencies are crucial to efficiently manage porting requests, ensure compliance, and deliver a smooth experience for both carriers and customers.

What is a Local Number Portability job?

A Local Number Portability (LNP) job involves managing the transfer of phone numbers between service providers while ensuring minimal disruption for customers. Professionals in this field handle porting requests, verify customer information, and coordinate with carriers to complete transfers efficiently. They must be knowledgeable about industry regulations, troubleshooting porting issues, and maintaining accurate records. LNP specialists often work in telecommunications companies, ensuring compliance with local and federal guidelines. Their role is critical in maintaining seamless communication for businesses and individuals switching providers.

What are the typical daily responsibilities of a Local Number Portability specialist?

As a Local Number Portability specialist, your day-to-day tasks typically include processing and managing number porting requests between carriers, troubleshooting and resolving porting issues, and ensuring compliance with relevant industry regulations. You may work closely with internal teams, external service providers, and customers to coordinate porting timelines, validate porting data, and communicate any updates or required documentation. Attention to accuracy and timeliness is essential, as delays or errors can impact customer service. You’ll often find yourself multitasking and prioritizing urgent requests in a fast-paced telecom environment.

More about Local Number Portability jobs
What cities are hiring for Local Number Portability jobs? Cities with the most Local Number Portability job openings:
What are the most commonly searched types of Number Portability jobs? The most popular types of Number Portability jobs are:
What states have the most Local Number Portability jobs? States with the most job openings for Local Number Portability jobs include:
What job categories do people searching Local Number Portability jobs look for? The top searched job categories for Local Number Portability jobs are:
Local Number Portability jobs near you
Infographic showing various Local Number Portability job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Temporary. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $47,230 per year, or $22.7 per hour.
Customer Support Specialist

Customer Support Specialist

FirstLight

Victor, NY • On-site

$22 - $25/hr

Full-time

Re-posted 25 days ago

Job description

Customer Support Specialist

FirstLight is seeking a Customer Service Specialist to join our growing team! Customer Service at FirstLight is a progressive work group providing many services to internal and external customers including; billing, LNP, directory, phone/email/chat support, provisioning, repair, contract renewals, reporting and other duties as assigned. Customer Service at FirstLight is closely aligned with Sales and Operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Responsible for providing customer service for all customer in all business units.
  • Carrier Services component of the Customer Service Department to include:
    • Local Number Portability
    • 911 Service
    • Directory
    • Toll Free
    • Type II and Off Net Copper
    • Network Trunk Augmentation and Network Grooming
  • Develop and maintain relationships with sales to include; account managers, sales coordinators and sales leaders.
  • Manage customer contract renewals within an incentive and performance based program.
  • Customer billing an Ad-Hoc repair billing.
  • Sales/Transitions and other revenue generating activities within the department.
  • Provisioning within Voice and Internet delivery platforms as required.
  • Assist technicians with material and scheduling support.
  • Other duties as assigned.

QUALIFICATIONS, KNOWLEDGE, and SKILLS:

  • Strong communication skills. Must be able to balance multiple, complex and time sensitive duties all at the same time.
  • Working knowledge of: Salesforce and Microsoft Office Suite, including Teams is preferred.
  • Experience in handling challenging interpersonal situations using flexibility to create positive change.
  • Strong face to face, written and verbal communication skills.
  • Experience diffusing difficult customer situations.

EDUCATION and/or EXPERIENCE:

  • High School Diploma and minimum of 2 years relevant experience in a CLEC environment.
  • Associates Degree and 4 years’ experience in a CLEC environment preferred.

About FirstLight:

FirstLight provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.

FirstLight is committed to cultivating and preserving a culture of diversity, and inclusion. We recognize that our differences are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected and recognized. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.