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Livevox Jobs (NOW HIRING)

Transcend Softech LLC

NiCE CXone Architect

Dallas, TX · Remote

$64.50 - $85/hr

Needs to be strong on NiCE CXone and experience on LiveVox will be an added advantage. Looking for experience in, * Design, Develop NICE CXone architecture and call flows for voice and digital ...

INFOSYS NOVA HOLDINGS LLC

Technical Lead

San Diego, CA · On-site

$85K - $110K/yr

Technical Lead · Design, Develop NICE CXone architecture and call flows for voice and digital channels for inbound/outbound with LiveVox · Develop High Level Design and Low Level Design, including ...

Infosys

NiCE CXone Developer

Richardson, TX · On-site

Required Skill and Experience Design, Develop NICE CXone architecture and call flows for voice and digital channels for inbound/outbound with LiveVox Develop High Level Design and Low Level Design ...

Cawley & Bergmann, LLC

Collections Specialist

Newark, NJ · On-site

$18 - $20/hr

We work with major financial institutions and utilize industry-leading technology including Latitude by Genesys, LiveVox, digital collection tools, and advanced business intelligence systems. If you ...

DCM Services LLC

Desktop Support Analyst

Columbia, SC · On-site

$50K - $60K/yr

Deploy and maintain applications including Microsoft 365 (including Visio), FACS Workstation, CT Term, Filebound, LiveVox, Outlook/Exchange, and CrowdStrike. * Identity & Access Management:

Attain Finance

Dialer Administrator

London, KY · Hybrid

$24 - $33.50/hr

LiveVox * Alvaria * Aspect * Genesys Cloud * Five9 * Experience configuring outbound campaigns and dialing strategies. * Strong understanding of predictive, progressive, and preview dialing ...

DCM Services

Desktop Support Analyst

Columbia, SC

$50K - $60K/yr

Deploy and maintain applications including Microsoft 365 (including Visio), FACS Workstation, CT Term, Filebound, LiveVox, Outlook/Exchange, and CrowdStrike. * Identity & Access Management:

Attain Finance

Dialer Administrator

London, KY · Hybrid

$24 - $33.50/hr

LiveVox * Alvaria * Aspect * Genesys Cloud * Five9 * Experience configuring outbound campaigns and dialing strategies. * Strong understanding of predictive, progressive, and preview dialing ...

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How much do livevox jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for livevox in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What does Livevox do?

LiveVox is a cloud-based contact center platform that provides tools for customer engagement, including omnichannel communication, automation, and analytics. It is used by customer service agents to manage interactions across channels like phone, email, chat, and social media. The platform often requires knowledge of contact center operations and may involve skills in CRM systems and call center technology.

What is a Livevox?

A LiveVox job typically refers to roles involving the use of LiveVox, a cloud-based contact center platform that helps businesses manage customer interactions through voice, SMS, email, and chat. Positions may include customer service representatives, call center agents, or administrators who configure and optimize the platform. Responsibilities often involve handling inbound and outbound calls, managing customer inquiries, and ensuring seamless communication using LiveVox's automation and analytics tools.

What are the key skills and qualifications needed to thrive in the Livevox position, and why are they important?

To thrive in a LiveVox Administrator or Specialist role, candidates typically need a strong background in contact center operations, technical troubleshooting, and data analysis, often supported by experience with cloud-based communication platforms. Familiarity with the LiveVox platform, CRM systems, workforce management tools, and certifications in these technologies are highly valued. Strong problem-solving skills, effective communication, and the ability to train and support end-users help professionals excel in these positions. These skills are vital to ensure smooth communication operations, maximize agent productivity, and support business objectives.

What are the primary responsibilities of a LiveVox administrator in a contact center environment?

As a LiveVox Administrator, your main responsibilities include configuring and managing the LiveVox communication platform, ensuring system uptime, resolving technical issues, and providing support to contact center agents and supervisors. You will regularly collaborate with IT teams, operations managers, and training staff to optimize workflows and integrate LiveVox with other business systems. Additionally, you may be involved in analyzing call and performance data, generating reports, and implementing updates or enhancements based on organizational needs. This role is essential for maintaining efficient, compliant, and high-quality customer interactions in a dynamic contact center setting.

More about Livevox jobs
What cities are hiring for Livevox jobs? Cities with the most Livevox job openings:
What are the most commonly searched types of Livevox jobs? The most popular types of Livevox jobs are:
What states have the most Livevox jobs? States with the most job openings for Livevox jobs include:
What job categories do people searching Livevox jobs look for? The top searched job categories for Livevox jobs are:
Livevox jobs near you
Infographic showing various Livevox job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 69% Physical, 8% Hybrid, and 23% Remote job distribution, with an average salary of $54,791 per year, or $26.3 per hour.

Reporting, Analytics, and Logging Agent

Capital Vacations

Myrtle Beach, SC • On-site

$18.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Capital Vacations rating

5.0

Company rating: 5.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

18th of 21 rated holiday rentals

Job description

Purpose:

The Reporting, Analytics, and Logging Analyst (RAL) Non Exempt performs a variety of roles in support of the successful delivery of service and operational excellence. The RAL will provide monitoring the call queues to alert the Director of any service failures or calls in queue that need immediate remediation, creating and sending daily reporting to inform the Director of performance results and trends, preparing presentation material for use at operations performance meetings, running forecast and staffing models using contact center tools, and taking calls as needed for platform management. WFM will assist agents and leadership with any issues related to phones, LiveVox, and basic computer functionality. The RAL will be responsible for logging cases within LiveVox and creating reports around case loads and service levels as well as assigning cases.

What Capital Vacations can offer YOU:

  • Great hourly pay and opportunity for professional GROWTH
    • $18.50/hr after the training period
  • Year-round work at a company with a NATIONAL presence!
  • Medical, Dental, and Vision Insurance options
  • 401(K) contribution after 90 days
  • Paid Life insurance, short-term and long-term disability, and MORE
  • Flexible Spending Account
  • Paid Time Off & Holidays
  • Discounted vacation stays

Principal Duties and Responsibilities

  • Monitoring inbound call performance queues, identifying service issues and alerting for action
  • Logging cases into LiveVox
  • Reporting caseloads
  • Assigning cases to Customer Relations Agents
  • Must be able to work a variable shift and flexible hours and days
  • Tracks 800 #s and their placement
  • Set up voicemail and acts as key liaison to LiveVox
  • Preparing operations performance reports by pulling data from multiple systems (TSW, SPI, and other platforms including LiveVox)
  • Prepares formal presentations using advanced Excel, PowerPoint and other technical skills
  • Ability to create reports and communicate findings to leadership
  • Create Outbound Campaigns within LiveVox
  • Create Services and Skills within LiveVox.
  • Create Logins and assist with password issues within LiveVox
  • Send daily reports to all agents and leadership.
  • Effectively communicate any issues or trends that arise.
  • Anticipate needs as communications are shared
  • Prepares reporting
  • Tracks skilling and agent KPIs
  • Crosscheck reporting to ensure accuracy.
  • All other duties as required

General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Job Requirements

Education, Essential Training / Certifications, and Experience:

  • High School diploma, some college preferred
  • High level proficiency with Microsoft Office applications, High proficiency in MS Excel required
  • Hotel/timeshare experience a plus
  • A strategic mindset to problem solving and craft win/win solutions.
  • Previous experience with a CRM (customer relationship management) system is preferred.
  • Previous experience using Salesforce.com is a plus

Skills, Knowledge, and Abilities:

  • Ability to work both in a team and independently
  • Excellent organization and ability to multi-task required to handle multiple priorities
  • Very detailed oriented and accuracy is a must
  • Technically savvy ~ able to quickly pick up and maneuver through several different systems
  • Willingness to become the subject matter expert on the CRM Platform.
  • Ability to work in a fast pace office environment
  • Excellent communication skills
  • Ability to work with a high level of professionalism at all times
  • Flexible schedule Ability to work weekends, evenings and holidays

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