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Livevox Jobs (NOW HIRING)

NiCE CXone Architect

Dallas, TX ยท Remote

$64.50 - $85/hr

Needs to be strong on NiCE CXone and experience on LiveVox will be an added advantage. Looking for experience in, * Design, Develop NICE CXone architecture and call flows for voice and digital ...

Technical Lead

San Diego, CA ยท On-site

$85K - $110K/yr

Technical Lead ยท Design, Develop NICE CXone architecture and call flows for voice and digital channels for inbound/outbound with LiveVox ยท Develop High Level Design and Low Level Design, including ...

Collections Specialist

Newark, NJ ยท On-site

$18 - $20/hr

We work with major financial institutions and utilize industry-leading technology including Latitude by Genesys, LiveVox, digital collection tools, and advanced business intelligence systems. If you ...

Dialer Administrator

London, KY ยท Hybrid

$24 - $33.50/hr

LiveVox * Alvaria * Aspect * Genesys Cloud * Five9 * Experience configuring outbound campaigns and dialing strategies. * Strong understanding of predictive, progressive, and preview dialing ...

Dialer Administrator

London, KY ยท Hybrid

$24 - $33.50/hr

LiveVox * Alvaria * Aspect * Genesys Cloud * Five9 * Experience configuring outbound campaigns and dialing strategies. * Strong understanding of predictive, progressive, and preview dialing ...

Desktop Support Analyst

Columbia, SC ยท On-site

$50K - $60K/yr

Deploy and maintain applications including Microsoft 365 (including Visio), FACS Workstation, CT Term, Filebound, LiveVox, Outlook/Exchange, and CrowdStrike. * Identity & Access Management:

Monitor LiveVox voicemail messages and promptly route them to the appropriate team members or departments to ensure timely follow-up and resolution * Publish and update operating procedures and ...

Monitor LiveVox voicemail messages and promptly route them to the appropriate team members or departments to ensure timely follow-up and resolution * Publish and update operating procedures and ...

Dialer Administrator

London, KY ยท On-site

$24 - $33.50/hr

LiveVox * Alvaria * Aspect * Genesys Cloud * Five9 * Experience configuring outbound campaigns and dialing strategies. * Strong understanding of predictive, progressive, and preview dialing ...

Desktop Support Analyst

Columbia, SC ยท On-site

$50K - $60K/yr

Deploy and maintain applications including Microsoft 365 (including Visio), FACS Workstation, CT Term, Filebound, LiveVox, Outlook/Exchange, and CrowdStrike. * Identity & Access Management:

Monitor LiveVox voicemail messages and promptly route them to the appropriate team members or departments to ensure timely follow-up and resolution * Publish and update operating procedures and ...

Dialer Administrator

London, KY ยท Hybrid

$24 - $33.50/hr

LiveVox * Alvaria * Aspect * Genesys Cloud * Five9 * Experience configuring outbound campaigns and dialing strategies. * Strong understanding of predictive, progressive, and preview dialing ...

Monitor LiveVox voicemail messages and promptly route them to the appropriate team members or departments to ensure timely follow-up and resolution * Publish and update operating procedures and ...

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How much do livevox jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for livevox in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What is a Livevox job?

A LiveVox job typically refers to roles involving the use of LiveVox, a cloud-based contact center platform that helps businesses manage customer interactions through voice, SMS, email, and chat. Positions may include customer service representatives, call center agents, or administrators who configure and optimize the platform. Responsibilities often involve handling inbound and outbound calls, managing customer inquiries, and ensuring seamless communication using LiveVox's automation and analytics tools.

What are the key skills and qualifications needed to thrive in the Livevox position, and why are they important?

To thrive in a LiveVox Administrator or Specialist role, candidates typically need a strong background in contact center operations, technical troubleshooting, and data analysis, often supported by experience with cloud-based communication platforms. Familiarity with the LiveVox platform, CRM systems, workforce management tools, and certifications in these technologies are highly valued. Strong problem-solving skills, effective communication, and the ability to train and support end-users help professionals excel in these positions. These skills are vital to ensure smooth communication operations, maximize agent productivity, and support business objectives.

What are the primary responsibilities of a LiveVox Administrator in a contact center environment?

As a LiveVox Administrator, your main responsibilities include configuring and managing the LiveVox communication platform, ensuring system uptime, resolving technical issues, and providing support to contact center agents and supervisors. You will regularly collaborate with IT teams, operations managers, and training staff to optimize workflows and integrate LiveVox with other business systems. Additionally, you may be involved in analyzing call and performance data, generating reports, and implementing updates or enhancements based on organizational needs. This role is essential for maintaining efficient, compliant, and high-quality customer interactions in a dynamic contact center setting.

More about Livevox jobs
What cities are hiring for Livevox jobs? Cities with the most Livevox job openings:
What are the most commonly searched types of Livevox jobs? The most popular types of Livevox jobs are:
What states have the most Livevox jobs? States with the most job openings for Livevox jobs include:
Infographic showing various Livevox job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution, with an average salary of $54,791 per year, or $26.3 per hour.

NiCE CXone Architect

Transcend Softech LLC

Dallas, TX โ€ข Remote

$64.50 - $85/hr

Contractor

Re-posted 23 days ago


Job description

NiCE CXone Architect
Dallas or Remote
Long Term Contract
Architect with NiCE CXone.ย  Location is preferred as Dallas, but open to US or Canada.

Needs to be strong on NiCE CXone and experience on LiveVox will be an added advantage.

Looking for experience in,

  • Design, Develop NICE CXone architecture and call flows for voice and digital channels for inbound/outbound with LiveVox
  • Develop High Level Design and Low Level Design, including data flow diagrams and routing plans.
  • Ensuring scalability, high availability, disaster recovery, and compliance in architecture
  • Lead design of ACD/IVR call flows and define integration of CRM/ERP/WFM/QM, analytics, and telephony systems using REST/SOAP/Webhooks
  • Support telephony integrations
  • Create migration roadmaps, cutover plans, risk mitigation strategies, and fallback options.
  • Ensure adherence to best practices for performance, security, compliance, regulatory standards.
  • Conduct architectural reviews, validate solution designs, and approve integrations/scripts developed
  • Drive AI/automation/analytics enhancements across the CX stack
  • Evaluate new features and roadmap updates to adopt in the environment
  • Work with cross-functional teams to resolve issues related to architecture, integrations, routing, or performance
  • Continuous improvement by monitoring and measuring system performance, identify improvements (routing optimization, automation, analytics).
  • Optimize system performance and troubleshoot complex issues.
  • Provide guidance on CXone modules: ACD, IVR, WFM, QM, Analytics, Digital Channels.
  • Liaison with client, provide consulting for cloud migration and CX transformation.
  • Implement best practices for code quality and maintainability.
  • Lead root cause analysis for platform issues and critical incidents