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Pittsburgh, PA · Remote

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Somers, NY · Remote

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Trenton, NJ · Remote

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Orlando, FL · Remote

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Gig Harbor, WA · Remote

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Wedgefield, SC · Remote

$25/hr

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Stockton, CA · Remote

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Oxly, MO · Remote

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Warwick, NY · Remote

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Newport, RI · Remote

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Norwich, NY · Remote

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Madison, MN · Remote

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Cedar Grove, NC · Remote

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Vinton, IA · Remote

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Endwell, NY · Remote

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Linn, MO · Remote

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De Tour Village, MI · Remote

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Minneapolis, MN · Remote

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Uniontown, WA · Remote

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How much do work from home collections jobs pay per hour?

As of May 28, 2026, the average hourly pay for work from home collections in the United States is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is a Work From Home Collections job?

A Work From Home Collections job involves contacting customers to recover overdue payments on behalf of a company. Agents typically make phone calls, send emails, and negotiate payment plans while maintaining professionalism and compliance with collection laws. This role requires strong communication skills, patience, and problem-solving abilities. Employees use specialized software to track accounts and update payment statuses. Working from home allows for flexibility, but meeting performance targets and adhering to company policies is essential.

What are the key skills and qualifications needed to thrive in the Work From Home Collections position, and why are they important?

To excel in a Work From Home Collections role, you typically need strong communication skills, attention to detail, and experience in customer service or accounts receivable. Familiarity with collections software, CRM platforms, and basic office applications is often required, and some employers may value certifications in credit and collections. Outstanding negotiation skills, empathy, resilience, and the ability to work independently help professionals stand out in this field. These capabilities ensure effective debt recovery, maintain positive customer relationships, and support productivity in a remote setting.

What are the typical daily responsibilities for someone in a Work From Home Collections position?

In a Work From Home Collections role, your daily responsibilities usually include making outbound calls or sending emails to customers with outstanding balances, negotiating payment arrangements, and documenting all interactions in company systems. You may also research and resolve customer disputes, work closely with team members via virtual platforms, and meet daily or weekly recovery targets. Attention to detail and strong organizational skills are essential, as you’ll handle sensitive financial data and multiple cases simultaneously. Many positions provide ongoing training and support to help you succeed in a remote, goal-oriented environment.
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Work From Home Collections jobs near you
WFH First Party Medical Collections

WFH First Party Medical Collections

Hollis Cobb Associates, Inc.

Duluth, GA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

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Job description

The First Party Collector is responsible for taking inbound customer calls as well as making outbound calls, contacting consumers in order to negotiate pay arrangements on early out accounts, while following Federal, State, company and client collection guidelines and laws.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Works 1st party accounts
• Professionally persuade patients to pay on past due medical debts
• Overcome stalls and objections and suggest money sources for debt payment
• Leave messages with consumers informing them of contact points via a mandated script
• Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system
• Adhere to the production standards set for the department and client
• Accuracy and confidentiality in handling medical records in compliance with HIPAA, Federal, State and Company requirements
• Other duties as assigned by manager

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION AND EXPEREIENCE:
• A high school diploma or equivalent is required 
• 2 years of relevant experience in customer service, sales, 1st party collections, or a related role is preferred
• 1 year of call center, negotiating and collecting payments, working on an automated dialer, interpretation of EOB's and FACS or EPIC

KNOWLEDGE, SKILLS AND ABILITIES:
• Strong organization and communication skills
• Ability to use professional language and grammar
• Understanding and fully complying with all federal and state laws and regulations (including HIPAA and FDCPA) with regard to FDCPA, state and local laws, collection policies and procedures
• Intermediate to advanced Microsoft skills in Word and Excel
• Strong multi-tasking skills and the ability to handle a high call volume in a fast paced environment
• Ability to compute math calculations using addition, subtraction, multiplication, division, and percentages
• Strong telephone communication and negotiation abilities
• Must have the ability to simultaneously talk and type
• Ability to type minimum of 25 wpm


PHYSICAL SKILLS AND ABILITIES:
While performing the duties of this job, the employee is occasionally required to stand or walk and lift and/or move up to 25 pounds. Also may be required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel or crouch or crawl; see, talk and hear.


WORK ENVIRONMENT:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent/employee works in a temperature-controlled office environment. Incumbent/employee must be able to work on a computer for the scheduled shift; answers and makes telephone calls using a standard or computer soft telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources and utilizes multiple screens and systems simultaneously. All incumbents/employees are provided a Webcam and are required to on camera 100% of the time during the scheduled shift.

Illinois, Maryland and New Jersey residents click below for compensation and benefits:
https://www.holliscobb.com/illinois-maryland-residents/


Hollis Cobb is an Equal Opportunity Employer

Company Description

Hollis Cobb Associates Inc. (www.holliscobb.com) is a nationally established (Since 1977) accounts receivable management company based in Duluth, GA. HCA partners with hospitals, physician practices and related industry service organizations to provide a broad portfolio of customizable solutions.
As we grow and evolve, we seek to locate the best talent matching them with opportunities to excel and creating a career where they can foster their skills.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.
Hollis Cobb is an Equal Opportunity Employer
"Winner - 2025 Best Places to Work in Collections"