Live Operations Manager Jobs in Quebec (NOW HIRING)

We require all our head office associates to be proficient in French, spoken and written.

Position is REMOTE : The selected candidate must reside within 250 km of our BOUCHERVILLE (Qc) office.

1 time a month at the Boucherville office.

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

Overview

PRO is a key segment of our business and a critical driver of growth. To support this expansion, we are strengthening our PRO Operations team by introducing the role of Coordinator, PRO Operations Support - Appliances.

Reporting to PRO Operations leadership, this role provides operational and administrative support for appliance-related projects across Canada. The coordinator acts as a central point of contact between stores, field teams, suppliers, and internal departments to ensure efficient execution of customer orders, project coordination, and issue resolution.

Your role

• Coordinate and manage PRO Builder appliance orders across Canada

• Liaise with suppliers to obtain pricing, availability, and specifications

• Prepare quotations, verify product availability, and process orders

• Negotiate competitive pricing with appliances and transport vendors on major projects.

• Coordinate deliveries, installations, and project timelines with stakeholders ensuring accurate and timely execution of customer orders

• Maintain effective vendor relationships to support business needs

• Support teams in the use of Marketplace - PRO Appliances and related systems

• Act as a subject matter resource for appliance processes and tools

• Provide timely support to outside sales representatives, store teams, and business partners

• Collaborate with cross-functional teams (Marketing, Merchandising, Credit, HR, etc.)

• Communicate updates, resolve issues, and ensure alignment across stakeholders

• Perform other related duties in support of PRO Operations

The qualifications we are looking for

• Experience in a similar coordination, operations, or support role

• Knowledge of the appliance industry is an asset

• Strong organizational and time management skills

• Ability to manage multiple priorities in a fast-paced environment

• Demonstrated problem-solving and decision-making abilities

• Strong ability to work both independently and collaboratively

• Strong written and verbal communication skills

• Ability to build effective relationships with internal and external partners

• Proficiency in Microsoft 365 (Excel, Outlook, Teams, etc.)

• Knowledge of systems such as MMS, Soda, and similar platforms is an asset

• Bilingual (French and English) required due to frequent interaction with partners and clients across Canada

By joining the RONA family, you’ll enjoy many benefits, such as:

• A childcare centre that can accommodate up to 78 children

• A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations

• Electric car charging stations

• A fitness centre, sports activities, and showers

• Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)

• Benefits: retirement savings plan, annual bonuses, student incentive program, etc.

• Career growth opportunities within the company

• An inclusive and safe working environment

• Promotion of work-life balance

• An employer that’s involved in the community

• And much more!

If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.