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At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.

At Lofta, you'll combine clinical expertise with patient education and virtual support to help patients successfully begin and maintain CPAP therapy. This is a highly patient-facing role focused on coaching, troubleshooting, and improving therapy outcomes through a seamless customer experience.

You'll work closely with the Clinical Supervisor and team to support patients throughout their therapy journey in a fast-paced e-commerce healthcare environment.

• Work location: 9225 Brown Deer Rd, San Diego, CA 92121
• Virtual patient interaction through phone, email, live chat, text, and web inquiries
• Fast-paced clinical support environment
• Collaborative role working with sleep physicians and internal clinical teams

• $31.84-$37.00 per hour. Compensation offered may vary based on experience, skills, education, and location

• Provide virtual coaching and support to patients beginning and adjusting to CPAP therapy
• Educate clients on mask fit, comfort optimization, and therapy best practices
• Troubleshoot therapy challenges and provide practical solutions to improve adherence and comfort
• Guide clients through their therapy journey with proactive follow-up and personalized support
• Deliver exceptional customer service by creating a supportive, responsive, and seamless customer experience
• Respond to client inquiries through phone, chat, and email with professionalism, empathy, and efficiency
• Support clients within a fast-paced e-commerce healthcare environment, assisting with both therapy-related questions and order-related navigation as needed
• Navigate e-commerce platforms to help clients with product education, account support, order guidance, and overall service resolution
• Review therapy progress and identify opportunities to improve treatment outcomes and long-term adherence
• Collaborate closely with the Clinical Supervisor and care team to ensure continuity of care and service excellence
• Accurately document patient interactions across Lofta's clinical and e-commerce platforms
• Help clients build confidence and long-term success with CPAP therapy while reinforcing a high-quality customer experience

• Respiratory Care Practitioner (CRT/RRT) or eligible meeting state licensing requirements
• Minimum 1 year of Respiratory Therapy experience, preferably in DME or sleep industry
• Strong computer, multitasking, and communication skills
• Organized, adaptable, and patient-focused

• Graduate of an accredited Respiratory Therapy program

• Current Respiratory Therapist license in applicable state(s)
• Current CPR certification preferred
• All applicable licenses in good standing

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are - through all of life's stages. We've got you and your family covered with benefits that support your health, finances, and overall wellness.

Our benefits program includes:

• Medical, dental, and vision care coverage

• Paid time off plan

• 401(k) Plan

• Flexible Spending Accounts

• Basic life insurance

• Short-and long-term disability coverage

• Accident insurance

• Teammate Assistance Program

• Paid parental leave

• Domestic partner benefits

• Mental, physical, and financial well-being programs

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.

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