Scarlett Hotel Group Mission:
To create an amazing experience for our guests and fellow team members.
Position Summary:
Our Housekeeping Team leaders are responsible training and holding the team members accountable for creating a crisp, clean and welcoming environment in our hotel.
Duties & Responsibilities:
The responsibility to our guests:
- Ensure the room attendants are certified within 30 days and the rooms are cleaned at a consistently high standard.
- Ensure the houseman are certified within 30 days and the public space is cleaned at a consistently high standard.
- Ensure the laundry attendants are certified within 30 days and the linen & terry is cleaned and maintained at a consistently high standard.
- Use the 5 & 10 rule when greeting our guests throughout the hotel with eye contact, a smile and a clear voice.
The responsibility to the team:
- Live the mission by being a good will ambassador inside and outside of work
- Promote teamwork and an enjoyable work environment
- Conduct preshift on a daily basis for the team members to include:
- Basic of the day
- Inform the team of GSS, Occupancy, Rate, TripAdvisor rank, Incoming / departing groups, guest special requests, and any other pertinent information that can help impact the guest or team member's experience.
- Training topic of the day
- Recognition for specific team members: reading
- Ensure that the team has clear communication from shift to shift with fellow team members to make sure the team is set up for success.
- Guest service issues or requests
- Cleanliness
- Maintenance
- Special occasions
- Lead by example for each of the housekeeping team members. Ensure that you are following all of the training guidelines for each of the positions you lead.
- Ensure that room inspections are done in an efficient and through manner. Communicate successes & opportunities with the team member who cleaned the room.
- Maintain your linen inventory at least at a 2.5 PAR level. Ensure orders are placed in a timely manner
- Ensure that your guest supplies are kept up so that your team has the supplies they need to do their job while keeping within the budget guidelines set forth.
- Complete onboarding for each team member by ensuring their training is complete within 30 calendar days of hire
- Room attendant
- Floor and Lobby attendant
- Laundry attendant
- Keep a clean and organized work space
- Complete schedules and fulfill requests as best that can be accommodated by Thursday afternoons at 3p.
- Attend work on time as scheduled and adhere to attendance policy.
The responsibility to the hotel and yourself:
- Ensure the safety and security of our guest and team members at all times and report unsafe conditions and suspicious activity to hotel leadership
- Always practice energy conservation
- Report all lost and found inquiries to the Housekeeping Department
- Follow proper key control procedures.
- Utilize Service Recovery/Defect Tracking processes
- Use personal protective equipment when necessary (gloves, goggles, etc.)
- Follow proper moving and lifting procedures identified in Departmental Orientation Handbook.
- Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.
- Must have finger, hand and upper body dexterity to push, pull and move levers, equipment and furniture throughout shift.
- Must be able to work with arms raised above head throughout a shift. Must be able to maneuver fully loaded room attendant cart, weighing up to 50lbs., through hallways and into/out of closets during entire work day.
- Must be able to lift, carry or otherwise move up to 15 lbs. regularly.
- Be willing to assist the laundry department as needed
- Wear uniform, including nametag at all times in accordance with the Standards of Appearance.
- Be able to work by yourself
- Adhere to the work rules set forth in the team member handbook.
- Perform other duties as assigned.
Job Evaluations will be based on:
- Guest services impact & overall housekeeping scores
- Team unity, attitude & cooperation
- Quality of Work and delivering results
- Communication
- Attendance & dependability
- Judgment and problem solving skills
- Work planning & taking initiative
The hotel work environment:
- The hotel business operates 24 / 7 / 265. There is no guaranteed shift or schedules. There may be times that you will need to move to different shifts or different work areas to accommodate our guests.
- This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment.
- I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice. This is the bare minimum list responsibilities and is not meant to be an all-inclusive list. There will be other reasonable responsibilities that you will be assigned to do as requested by your department leader.