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EARLY LEARNING COALITION OF DUVAL

Job Description

Position Title: ELIGIBILITY SERVICES SPECIALIST

Classification: Non-Exempt

Dept./Program: Eligibility Services Department

Reports to: Eligibility Services Manager

Last updated: June 2021

GENERAL DESCRIPTION:

This position will be responsible for:

• determining the eligibility of families who have applied for child care services
• providing customer service, resources and information
• performing a needs assessment of family clients
• providing information for reports of statistical data as requested
• contributing to and assisting with the CCR&R database and Community Resource guide
• following the School Readiness and VPK eligibility process
• representing ELC of Duval and CCR&R at various community visibilities and events

ESSENTIAL JOB FUNCTIONS:

The Eligibility Specialist determines the eligibility of these parents for financially assisted child care/School Readiness (SR) and Voluntary Pre-Kindergarten (VPK) services according to funding guidelines. Such duties as face to face interviews with prospective clients, data entry, maintaining records and files, client updates, and making telephone calls as required. The Eligibility Specialist will also communicate, when needed, with child care providers in the community for the approval of child care services, transferring of clients from site to site, and the termination of child care services of clients. This person must be able to function as a team member and work on multiple projects at the same time. The position requires excellent organization skills and advanced computer literacy in a Windows environment. This person must be available to work flexible schedules, including occasional weekend/evenings as required, as well as the ability to work in different locations as needed.

SPECIFIC JOB DUTIES:

• Attendance as a front-line staff person is critical to job performance and effectiveness
• Actively engages parents in responding to all their needs by including more referral services to our partner community resource agencies
• Routinely shares resources, web sites, information etc. in a collegial way with other members of team
• Determines eligibility for SR and VPK services according to funding and state guidelines:
• Arranges for enrollment in SR and VPK services according to funding, state, and Coalition guidelines
• Re-determines eligibility at predetermined periods and before the child care end date
• Arranges provider transfers requested by parents/providers
• Terminates child care services according to funding and Coalition guidelines
• Ensures that all case action is documented in the database
• Manages and maintains caseloads assigned
• Completes tracking forms and any other data required by Coalition
• Waits on customers in person and takes phone calls from families and providers seeking resources or referrals related to child care
• Attends and represents ELC Duval and CCR&R network at visibilities and events as needed
• Must be reliable, able to be at work on a consistent basis with regular attendance and punctuality, and be willing and able to handle all the duties and responsibilities of the position on a daily basis
• Committed to empowering themselves and others to solve their own problems
• Responds appropriately and effectively to the diversity of co-workers, customers and stakeholders
• Other duties as assigned by Manager

KNOWLEDGE AND SKILLS:

1. Strong attention to detail and organization
2. Ability to handle multiple projects and priorities in a professional manner
3. Excellent oral and written communication skills
4. Ability to interact with all levels of personnel and families and child care providers
5. Self-starter and proactive approach in resolving problems and issues
6. Demonstrated exemplary customer service, networking and interpersonal skills
7. Experience and proficiency as a team player
8. Proficiency on computer hardware and software programs used by ELC of Duval

EDUCATION AND EXPERIENCE:

1. High School Diploma required; Associates degree preferred
2. Experience in social work, children’s or educational advocacy and/or educational and DCF standards for VPK and child/early learning care preferred

LICENSES AND CERTIFICATIONS:

Valid Driver’s License

ENVIRONMENTAL CONDITIONS:

1. Primarily works in an office setting, able to sit for extended time.
2. Travel required for meetings, training and visibility events.
3. Some nights and weekends for trainings and special events.
4. Some bending and stooping.
5. Able to lift 30 lbs.