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Live In Cisco Ucce Engineer Jobs (NOW HIRING)

Tata Consultancy Service Limited

NC · On-site

$64K - $100K/yr

... and Live Data Server. • Support integration and configuration of Cisco Unified Customer Voice ... issues. • Assist in deployment, upgrades, and patching of UCCE environments. • Utilize ...

Ascend

Telephony Program Manager

Palo Alto, CA

$85K - $90K/yr

The Telephony Program Manager will perform migrations from AVAYA to Cisco UCCE Platform. The ideal ... Bachelor's degree in Electronics Engineering, Computer Science, Information Technology or a ...

1 point system

Cisco CVP IVR Engineer

Plano, TX · On-site

Proficient in Cisco CVP platform and Call Studio: Understanding the CVP architecture, features, and ... Java programming: Ability to develop custom Java components for CVP integration * Contact Center ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

GlobalXperts is seeking a senior level IP Telephony Systems Engineer with the experience in Cisco ... Cisco Call Manager, IVR, CVP, UCCE. * Design, implement, and/or maintain Cisco Unified ...

VTG

Senior Cisco Voice Engineer

Dulles, VA · On-site

Overview We are seeking experienced Cisco Voice Engineers to support a mission critical, technology ... UCCX/UCCE or Avaya equivalents) • Prior experience in a DoD, IC, or other high-security ...

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How much do live in cisco ucce engineer jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for live in cisco ucce engineer in the United States is $48.17, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $60.10 per hour, depending on experience, location, and employer.
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Live In Cisco Ucce Engineer jobs near you
Infographic showing various Live In Cisco Ucce Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $100,198 per year, or $48.2 per hour.

UCCE Tier-2 Engineer

Tata Consultancy Service Limited

NC • On-site

$64K - $100K/yr

Full-time

Posted 23 days ago

Job description

Must Have Technical/Functional Skills:
A UCCE Tier 2 Engineer is responsible for the advanced support, troubleshooting, configuration, and maintenance of Cisco Unified Contact Center Enterprise solutions. This role involves working with complex contact center environments, including multi-site deployments, integration with Cisco Unified Communications Manager, Cisco Finesse, and other contact center components.
Key Responsibilities:
• Provide Tier 2 technical support for Cisco Unified Contact Center Enterprise (UCCE) systems.
• Troubleshoot and resolve complex issues related to call routing, agent and supervisor desktops, CTI integrations, and multi-channel contact center features (voice, chat, email).
• Manage and maintain core UCCE components such as Call Router, Logger, Peripheral Gateway (PG), Administration & Data Servers, and Live Data Server.
• Support integration and configuration of Cisco Unified Customer Voice Portal (CVP), Cisco Finesse, and Cisco Unified Communications Manager.
• Perform system monitoring, health checks, and performance tuning to ensure high availability and fault tolerance.
• Collaborate with Tier 1 support, network teams, and application teams to resolve escalated issues.
• Assist in deployment, upgrades, and patching of UCCE environments.
• Utilize diagnostic tools and logs (e.g., CVP logs, router logs, call flow tools) for troubleshooting.
• Document technical procedures, configurations, and troubleshooting steps.
• Participate in on-call rotation for after-hours support.
•
Required Skills and Experience:
• Strong knowledge of Cisco Unified Contact Center Enterprise architecture and components.
• Experience with multi-site and multi-cluster UCCE deployments.
• Proficiency in troubleshooting call flows, routing scripts, and CTI integrations.
• Familiarity with Cisco Unified Communications Manager and Cisco Finesse.
• Understanding of contact center protocols and technologies (SIP, VXML, JTAPI).
• Experience with diagnostic and monitoring tools such as Wireshark, CVP Call Flow Tool, and Log Analysis.
• Ability to work in a fast-paced environment and handle escalated technical issues.
• Good communication skills for collaboration with cross-functional teams and customers.
•
Preferred Qualifications:
• Cisco certifications related to Contact Center technologies (e.g., CCNP Collaboration).
• Experience with Cisco Unified Contact Center Enterprise (UCCE), Cisco Packaged Contact Center Enterprise (PCCE) or Hosted Collaboration Solution for Contact Center (HCS-CC).
• Knowledge of contact center reporting tools like Cisco Unified Intelligence Center (CUIC).
Salary Range: $64,000 - $100000 a year
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