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Live In Cisco Ucce Engineer Jobs in Ohio (NOW HIRING)

Cisco

Software Engineer, Backend

Richfield, OH · On-site

$155K - $222K/yr

You will work with many different people within Engineering and throughout Cisco to help build the infrastructure and data pipelines to power their data-driven decisions. In this role you can expect ...

Cisco

Software Engineer, Backend

Strongsville, OH · On-site

$155K - $222K/yr

You will work with many different people within Engineering and throughout Cisco to help build the infrastructure and data pipelines to power their data-driven decisions. In this role you can expect ...

Cisco

Software Engineer, Backend

Brook Park, OH · On-site

$155K - $222K/yr

You will work with many different people within Engineering and throughout Cisco to help build the infrastructure and data pipelines to power their data-driven decisions. In this role you can expect ...

NCR

Network Engineering Manager

Dayton, OH · On-site

Prior role as a technical lead or escalation engineer * Background in hybrid or cloud network connectivity * Experience with network automation, observability, or resiliency initiatives * Cisco ...

Digital Insight

Network Engineering Manager

Dayton, OH · On-site

Prior role as a technical lead or escalation engineer * Background in hybrid or cloud network connectivity * Experience with network automation, observability, or resiliency initiatives * Cisco ...

BECPOS

Network Engineering Manager

Dayton, OH

Prior role as a technical lead or escalation engineer * Background in hybrid or cloud network connectivity * Experience with network automation, observability, or resiliency initiatives * Cisco ...

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Infographic showing various Live In Cisco Ucce Engineer job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 32% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

UC Voice & Contact Center Support Specialist

The Maven Group Co

Beachwood, OH • On-site

Other

Re-posted 24 days ago

Job description

Uc Voice & Contact Center Engineer

The Maven Groups' multi-national manufacture is adding a UC Voice & Contact Center Engineer to its US office in Ohio. While no relocation can be provided for this role, our client is open to several other work locations. If the candidate resides within 50 miles of Beachwood OH, Moon Township PA, Raleigh NC, Houston TX, Dallas TX, or Southfield MI, the candidate must work at that site (hybrid schedules are available with the option to work 3 days per week onsite).

This is a full-time, direct hire role with The Maven Groups' client. A full global quality benefit package awaits.

The chosen candidate will be part of Global UC Voice and Contact Center support organization to provide technical support and guidance to our internal customers. This position is also responsible for providing inputs to design standards and leads the team through critical issue resolutions and training.

Past experience supporting global, follow-the-sun unified communication solutions is highly desired.

All candidates must at least have:

  • Bachelor's degree from an accredited institution is required
  • Minimum 5 years of IT Support experience in Cisco Contact Center (UCCE).
  • Minimum 4 years of IT Support experience in Cisco IP Telephony (VOIP).
  • This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

To get looked at candidates must possess:

  • At least 5 years of hand-on work experience on Cisco Call Manager (CUCM) and Cisco Unified Contact Center Enterprise (UCCE) and associated applications.
  • Hands-on Scripting knowledge on ICM, CVP (CVP Call Studio)
  • Hands-on expertise on CUIC Reporting (Customization & New Reports)
  • Experience with 3rd Party Integrations (CRM, Call/Screen recording, Chat & Email etc.)
  • Knowledge of Cisco Call Manager Cluster (CUCM) in a multi-cluster environment including Unity Connection (Call Handler) and Jabber.
  • Hands-on experience on Cisco voice Gateways (including VXML Gateways)
  • Experience of multi-PBX hybrid voice cloud environment (Hosted IPT and Contact Centers).
  • Extensive knowledge of SIP, SCCP, H.323 and MGCP protocols
  • Knowledge of Server and Networking principles pertaining to enterprise environment including VM, UCS, Backup, Storage, Load Balancing, Monitoring Tools etc.
  • Strong knowledge of Cisco Prime collaborations.
  • Ability to test, configure and deploy Patches, Service Packs, Upgrades, Hot Fixes etc.

Apply