The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Quick apply
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Resident Support Specialist
Columbus, OH · On-site
$21.75/hr
Resident Support Specialist Software Development $21.75 per hour Monday-Friday, 9:00am-5:30pm ... live chat, and in-person interactions * Listen to and fully understand resident concerns, then ...
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Resident Support Specialist
Columbus, OH · On-site
$21.75/hr
Resident Support Specialist Software Development $21.75 per hour Monday-Friday, 9:00am-5:30pm ... live chat, and in-person interactions * Listen to and fully understand resident concerns, then ...
Serve as the first point of contact for customer support (primarily via email, phone, and live chat). * Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer ...
Serve as the first point of contact for customer support (primarily via email, phone, and live chat). * Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer ...
VIDEO SERVICE REPRESENTATIVE
Streetsboro, OH · Remote
$15 - $20.25/hr
... live chat technology. In this role, you will serve as a single point of contact for members, helping them with account services, lending needs, remote banking support, and financial solutions while ...
VIDEO SERVICE REPRESENTATIVE
Streetsboro, OH · Remote
$15 - $20.25/hr
... live chat technology. In this role, you will serve as a single point of contact for members, helping them with account services, lending needs, remote banking support, and financial solutions while ...
VIDEO SERVICE REPRESENTATIVE
Streetsboro, OH · On-site
$15 - $20.25/hr
... live chat technology. In this role, you will serve as a single point of contact for members, helping them with account services, lending needs, remote banking support, and financial solutions while ...
VIDEO SERVICE REPRESENTATIVE
Streetsboro, OH · On-site
$15 - $20.25/hr
... live chat technology. In this role, you will serve as a single point of contact for members, helping them with account services, lending needs, remote banking support, and financial solutions while ...
Customer Service Representative
Cincinnati, OH · On-site
$16 - $27/hr
... support to ensure their satisfaction and loyalty. You will handle inquiries, resolve issues, and ... Respond promptly and professionally to customer inquiries via phone, email, and live chat.
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Customer Service Representative
Cincinnati, OH · On-site
$16 - $27/hr
... support to ensure their satisfaction and loyalty. You will handle inquiries, resolve issues, and ... Respond promptly and professionally to customer inquiries via phone, email, and live chat.
VIDEO SERVICE REPRESENTATIVE
Streetsboro, OH · Remote
$15 - $20.25/hr
... live chat technology. In this role, you will serve as a single point of contact for members, helping them with account services, lending needs, remote banking support, and financial solutions while ...
VIDEO SERVICE REPRESENTATIVE
Streetsboro, OH · Remote
$15 - $20.25/hr
... live chat technology. In this role, you will serve as a single point of contact for members, helping them with account services, lending needs, remote banking support, and financial solutions while ...
VIDEO SERVICE REPRESENTATIVE
Streetsboro, OH · Remote
$15 - $20.25/hr
... live chat technology. In this role, you will serve as a single point of contact for members, helping them with account services, lending needs, remote banking support, and financial solutions while ...
VIDEO SERVICE REPRESENTATIVE
Streetsboro, OH · Remote
$15 - $20.25/hr
... live chat technology. In this role, you will serve as a single point of contact for members, helping them with account services, lending needs, remote banking support, and financial solutions while ...
Customer Experience Specialist, Home Lending
Columbus, OH · On-site
$17.25 - $21.50/hr
Respond to inbound email inquiries and manage real-time chat support (in future-state ... The majority of our employees can live and work anywhere in the U.S but are encouraged to to still ...
Customer Experience Specialist, Home Lending
Columbus, OH · On-site
$17.25 - $21.50/hr
Respond to inbound email inquiries and manage real-time chat support (in future-state ... The majority of our employees can live and work anywhere in the U.S but are encouraged to to still ...
Customer Service Assistant
Cincinnati, OH · On-site
$16.50 - $22.75/hr
... service and support to ensure a positive experience. The ideal candidate will have strong ... Respond promptly and professionally to customer inquiries via phone, email, and live chat.
Customer Service Assistant
Cincinnati, OH · On-site
$16.50 - $22.75/hr
... service and support to ensure a positive experience. The ideal candidate will have strong ... Respond promptly and professionally to customer inquiries via phone, email, and live chat.
Be Seen First
Outdoor Sales Specialist
Wooster, OH · On-site
$52K - $62K/yr (+ commission)
Welcome and assist customers in person, through social media, by live chat, and over the phone ... Provide support to other JDM Sales Centers by assisting with sales activities, staffing needs, and ...
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Be Seen First
Outdoor Sales Specialist
Wooster, OH · On-site
$52K - $62K/yr (+ commission)
Welcome and assist customers in person, through social media, by live chat, and over the phone ... Provide support to other JDM Sales Centers by assisting with sales activities, staffing needs, and ...
Respond to inbound email/phone inquiries and manage real-time chat support (in future-state ... The majority of our employees can live and work anywhere in the U.S but are encouraged to to still ...
Respond to inbound email/phone inquiries and manage real-time chat support (in future-state ... The majority of our employees can live and work anywhere in the U.S but are encouraged to to still ...
Sales Associate, Jewelry
Cleveland, OH · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... In addition to our giving back programs, our teams support local initiatives and spend time ...
Sales Associate, Jewelry
Cleveland, OH · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... In addition to our giving back programs, our teams support local initiatives and spend time ...
Sales Associate, Jewelry
Columbus, OH · On-site
$16 - $19.75/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...
Quick apply
Sales Associate, Jewelry
Columbus, OH · On-site
$16 - $19.75/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...
Sales Associate, Jewelry
Columbus, OH · On-site
$16 - $19.75/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... In addition to our giving back programs, our teams support local initiatives and spend time ...
Sales Associate, Jewelry
Columbus, OH · On-site
$16 - $19.75/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... In addition to our giving back programs, our teams support local initiatives and spend time ...
Sales Associate, Jewelry
Cleveland, OH · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...
New
Quick apply
Sales Associate, Jewelry
Cleveland, OH · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...
New
Sales Associate, Jewelry
Columbus, OH · On-site
$16 - $19.75/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...
Sales Associate, Jewelry
Columbus, OH · On-site
$16 - $19.75/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...
Sales Associate, Jewelry
Cleveland, OH · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... In addition to our giving back programs, our teams support local initiatives and spend time ...
Sales Associate, Jewelry
Cleveland, OH · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... In addition to our giving back programs, our teams support local initiatives and spend time ...
Sales Associate, Jewelry
Cleveland, OH · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...
Sales Associate, Jewelry
Cleveland, OH · On-site
$19 - $21/hr
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...
Inside Sales Representative, ***On-Site Only***
Wadsworth, OH · On-site
$65K/yr
... live chat and social media channels, while serving our customers with best in class service and support. This rapid growth will be achieved by closing new sales leads over the phone, live chat, email ...
Inside Sales Representative, ***On-Site Only***
Wadsworth, OH · On-site
$65K/yr
... live chat and social media channels, while serving our customers with best in class service and support. This rapid growth will be achieved by closing new sales leads over the phone, live chat, email ...
Live Chat Support information
See Ohio salary details
$11.88 - $14.44
2% of jobs
$14.44 - $16.99
11% of jobs
$18.42 is the 25th percentile. Wages below this are outliers.
$16.99 - $19.55
22% of jobs
The median wage is $21.50 / hr.
$19.55 - $22.11
20% of jobs
$22.11 - $24.66
16% of jobs
$25.87 is the 75th percentile. Wages above this are outliers.
$24.66 - $27.22
9% of jobs
$27.22 - $29.77
8% of jobs
$29.77 - $32.33
5% of jobs
$32.33 - $34.88
4% of jobs
$34.88 - $37.44
1% of jobs
$37.44 - $39.99
1% of jobs
$11
$23
$39
How much do live chat support jobs pay per hour?
As of Sep 5, 2026, the average hourly pay for live chat support in Ohio is $23.80, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.97 per hour, depending on experience, location, and employer.
What is a live chat support?
A Live Chat Support job involves assisting customers in real time through online chat platforms. Agents respond to inquiries, troubleshoot issues, and provide information about products or services. This role requires strong communication skills, quick problem-solving abilities, and multitasking proficiency. It is commonly used in e-commerce, tech support, and customer service industries to enhance user experience.
What does a live chat support do?
A typical day for a Live Chat Support agent involves assisting customers through online chat platforms by answering questions, resolving issues, and providing product or service information. Agents often handle multiple chat sessions simultaneously, collaborating with team members or escalating more complex issues as needed. The role includes documenting interactions, following company protocols, and sometimes providing feedback to improve support processes. You may also participate in ongoing training to stay updated on products and customer service techniques. The environment tends to be fast-paced and dynamic, ideal for those who enjoy helping others and solving problems in real time.
What are the key skills and qualifications needed to thrive in live chat support?
To thrive as a Live Chat Support agent, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong multitasking skills, patience, and a positive, empathetic attitude set top performers apart in this role. These skills ensure you can deliver timely, accurate assistance that enhances customer satisfaction in a digital-first support environment.
What are the most commonly searched types of Live Chat Support jobs in Ohio?
The most popular types of Live Chat Support jobs in Ohio are:
What are popular job titles related to Live Chat Support jobs in Ohio?
For Live Chat Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Live Chat Support jobs in Ohio look for?
The top searched job categories for Live Chat Support jobs in Ohio are:
What cities in Ohio are hiring for Live Chat Support jobs?
Cities in Ohio with the most Live Chat Support job openings:
$19/hr
Contractor
Re-posted 16 days ago
Job description
Title: IT Support / Service Desk Agent
Location: Columbus, OH 43219 - Onsite
Duration: 12 Months + Extensions
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience
About Amicis Global Technologies
Sourced by ZipRecruiter
Headquarters location
Brampton, ON, CA