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Live Chat Support Jobs in Springfield, OH (NOW HIRING)

WillowWood

Customer Care Rep

Mount Sterling, OH · On-site

$14.75 - $20/hr

This position is responsible for providing support and service to our custom fabrication customers ... email, live chat, text, etc. * Ability to prioritize assigned workload with minimal supervision.

Cargill

Production Technician

Rosewood, OH · On-site

$21.09/hr

... live well. This position is in our specialized portfolio enterprise where we serve diverse ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...

Cargill

Production Technician

Sidney, OH · On-site

$21.09/hr

... live well. This position is in our specialized portfolio enterprise where we serve diverse ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...

Cargill

Operations Technician

Dayton, OH

$24.50/hr

... live well. This position is in our Food Enterprise where we are committed to serving food ... Starting at $24.50/hr New, easy-to-apply options are available for this role: chat with our ...

Liveops

Remote Customer Service Representative

Dayton, OH · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

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All JobsLive Chat Support JobsLive Chat Support Jobs in Springfield, OH

Live Chat Support information

See Springfield, OH salary details

$11

$22

$37

How much do live chat support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for live chat support in Springfield, OH is $22.55, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.53 per hour, depending on experience, location, and employer.

What is a live chat support?

A Live Chat Support job involves assisting customers in real time through online chat platforms. Agents respond to inquiries, troubleshoot issues, and provide information about products or services. This role requires strong communication skills, quick problem-solving abilities, and multitasking proficiency. It is commonly used in e-commerce, tech support, and customer service industries to enhance user experience.

What does a live chat support do?

A typical day for a Live Chat Support agent involves assisting customers through online chat platforms by answering questions, resolving issues, and providing product or service information. Agents often handle multiple chat sessions simultaneously, collaborating with team members or escalating more complex issues as needed. The role includes documenting interactions, following company protocols, and sometimes providing feedback to improve support processes. You may also participate in ongoing training to stay updated on products and customer service techniques. The environment tends to be fast-paced and dynamic, ideal for those who enjoy helping others and solving problems in real time.

What are the key skills and qualifications needed to thrive in live chat support?

To thrive as a Live Chat Support agent, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong multitasking skills, patience, and a positive, empathetic attitude set top performers apart in this role. These skills ensure you can deliver timely, accurate assistance that enhances customer satisfaction in a digital-first support environment.

What are popular job titles related to Live Chat Support jobs in Springfield, OH? For Live Chat Support jobs in Springfield, OH, the most frequently searched job titles are:
What job categories do people searching Live Chat Support jobs in Springfield, OH look for? The top searched job categories for Live Chat Support jobs in Springfield, OH are:
What cities near Springfield, OH are hiring for Live Chat Support jobs? Cities near Springfield, OH with the most Live Chat Support job openings:
Live Chat Support jobs near you
Infographic showing various Live Chat Support job openings in Springfield, OH as of August 2026, with employment types broken down into 50% Full Time, 25% Part Time, and 25% Contract. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $46,894 per year, or $22.5 per hour.

Customer Care Rep

WillowWood

Mount Sterling, OH • On-site

$14.75 - $20/hr

Other

Medical, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

WillowWood Global LLC, a leading manufacturer of prosthetic medical devices, in Mt. Sterling Ohio, is seeking a customer care rep to join our team! It is the primary responsibility of this position to be the positive, professional first contact for customers calling WillowWood for custom fabrication services. This position is responsible for providing support and service to our custom fabrication customers and other liner customers as needed, including processing orders and returns, technical support and product related questions.

What We Offer:

  • Full-time, first-shift schedule (Monday–Friday)
  • Clean, safe, and climate-controlled work environment
  • Competitive pay with monthly bonus opportunities and annual increases
  • Paid time off plus comprehensive medical benefits
  • Onsite amenities including a fitness center, walking path, sports courts, disc golf course, and fishing pond
  • Training, cross-training, and opportunities for career growth

Essential Responsibilities:

  • Promptly and professionally answer phone calls within the custom fabrication phone queue
  • Receive and enter orders which are sent via a variety of methods including via phone, email, website, OPIE and/or Omega.
  • Enter and issue Return Merchandise Authorizations
  • Provide customers with technical support for custom fabrication products
  • Provide production with necessary documentation and components to start and complete orders.
  • Provide level 1 technical support for software and online order systems
  • Help ship items when available
  • Use CAD/Scanning software to modify shapes for production
  • Provide metrics daily for items shipped and end of month totals

Essential Skills Required:

The position requires experience with a variety of software packages commonly used in the customer service and/or sales & marketing operations of a business. The person must have the ability to operate a multiple line phone system and communicate clearly and professionally with a diverse customer population.

  • Proficiency with Microsoft Office, MAS 500, Sugar CRM or similar
  • Must be able to professionally and proficiently interact with external and internal customers using a variety of media, including telephone, email, live chat, text, etc.
  • Ability to prioritize assigned workload with minimal supervision.
  • Level of education should be high school diploma or higher
  • Excellent history of job dependability and reliability needed
  • Excellent time management skills are necessary
  • Prior experience in customer service field, call center environment or phone-centric work strongly preferred
  • Familiarity with prosthetic custom fabrication is preferred but not essential.
  • Familiarity with CAD software is preferred but not essential

We are an Equal Opportunity Employer

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