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Live Chat From Home Jobs in Springfield, MA (NOW HIRING)

FG Clean Wipes

Customer Service Representative

Chicopee, MA · On-site

$16 - $21.75/hr

Respond to customer inquiries via phone, email, live chat, or social media with professionalism and ... Over 80 percent of the Company's revenue comes from replacement / consumable products, many of ...

Filtration Group

Customer Service Representative

Chicopee, MA · On-site

$16 - $21.75/hr

Respond to customer inquiries via phone, email, live chat, or social media with professionalism and ... Over 80 percent of the Company's revenue comes from replacement / consumable products, many of ...

Humana

Appeals Rep

Hartford, CT · On-site

$48K - $65K/yr

... chat, and file sharing) Preferred Qualifications * Associate Degree or higher * 2 or more years of ... Employees who live and work from Home in the state of California, Illinois, Montana, or South ...

New

Mommy Poppins

Connecticut - Freelance Writer

Hartford, CT · Remote

$100 - $2.0K/mo

You live for a good weekend itinerary. * You have a sharp eye for photography and catching fun ... This is a work-from-home, freelance 1099 contractor opportunity. * Compensation is a flat fee of ...

ABI Resources

Live-In Caregiver

Hartford, CT · On-site

Connecticut Home And Community Disability Care Services A.B.I Resources Connecticut community care ... Provide a letter from a person or employer verifying your field experience. EOE STATEMENT ABI ...

ABI Resources

Live-In Caregiver

Hartford, CT · On-site

Connecticut Home And Community Disability Care Services A.B.I Resources Connecticut community care ... Provide a letter from a person or employer verifying your field experience. EOE STATEMENT ABI ...

Associated Home Care

Home Health Aide

Monson, MA · On-site

$18 - $21/hr

We provide compassionate, personalized care that helps seniors live safely and comfortably in their ... hear from you!We're Hiring: * Personal Care Assistants (PCAs) * Home Health Aides (HHAs)

Associated Home Care

Home Health Aide

Monson, MA · On-site

$18 - $21/hr

We provide compassionate, personalized care that helps seniors live safely and comfortably in their ... hear from you! We're Hiring: * Personal Care Assistants (PCAs) * Home Health Aides (HHAs)

Associated Home Care

Home Health Aide

Monson, MA · On-site

$15 - $19.25/hr

We provide compassionate, personalized care that helps seniors live safely and comfortably in their ... hear from you! We're Hiring: * Personal Care Assistants (PCAs) * Home Health Aides (HHAs)

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Showing results 21-40

All JobsLive Chat JobsLive Chat From Home JobsLive Chat From Home Jobs in Springfield, MA

Live Chat From Home information

See Springfield, MA salary details

$9

$21

$47

How much do live chat from home jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for live chat from home in Springfield, MA is $21.37, according to ZipRecruiter salary data. Most workers in this role earn between $14.85 and $25.08 per hour, depending on experience, location, and employer.

Are remote live chat from home jobs real?

Remote live chat from home jobs are legitimate positions where companies hire agents to communicate with customers via online chat platforms. These roles often require good communication skills, computer literacy, and sometimes specific training or certifications. However, job seekers should be cautious of scams and verify the company's credibility before applying.

What is the difference between Live Chat From Home vs Customer Service Representative?

AspectLive Chat From HomeCustomer Service Representative
Work EnvironmentRemote, home-basedOffice or remote depending on employer
Required SkillsCommunication, typing, problem-solvingCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service experience helpsCustomer service experience often preferred
Industry UsageOnline retail, tech support, service industriesRetail, telecom, finance, and more

Live Chat From Home and Customer Service Representative roles share similar skills and industry usage, but Live Chat From Home is specifically focused on online, remote communication via chat platforms. Customer Service Representatives may work in various settings, including in-person or remote, and often handle multiple communication channels.

What is a live chat from home job?

A live chat from home customer service agent works online to help customers with their questions and troubleshooting inquiries. Your responsibilities in this virtual job are to help callers with their IT issues, answer questions about your employer’s products or services, help customers troubleshoot their device or their service, and aid clients with their bills or accounts. Other duties may include facilitating returns, taking orders, and answering customer complaints. Your work takes place in a chat window where you provide customer service in real-time via typing to the people who contact you for assistance. You may be able to do this work on your phone, but most employers expect you to have a computer. When you can’t answer a question, you call a supervisor that can.

What are some common challenges faced by remote live chat agents and how can they be addressed?

Remote live chat agents often face challenges such as managing multiple conversations at once, maintaining consistent response quality, and staying engaged without in-person supervision. To address these, it's important to develop strong multitasking and time management skills, follow standardized scripts or guidelines, and participate in regular team check-ins or training sessions. Staying connected with your team through chat tools and seeking feedback can also help improve performance and job satisfaction.

What are the key skills and qualifications needed to thrive as a live chat from home agent, and why are they important?

To thrive as a Live Chat From Home agent, you need strong written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Excellent problem-solving abilities, patience, and professionalism help you stand out in handling diverse customer inquiries remotely. These skills ensure efficient, high-quality support and positive customer experiences in a virtual environment.

How do you become a live chat from home agent?

To become a live chat from home agent, you typically need strong communication skills, basic computer proficiency, and reliable internet access. Many employers require prior customer service experience and may ask for familiarity with chat software or CRM tools; some roles also require a high school diploma or equivalent.
More about Live Chat From Home jobs
What are the most commonly searched types of Live Chat jobs in Springfield, MA? The most popular types of Live Chat jobs in Springfield, MA are:
What are popular job titles related to Live Chat From Home jobs in Springfield, MA? For Live Chat From Home jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Live Chat From Home jobs in Springfield, MA look for? The top searched job categories for Live Chat From Home jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Live Chat From Home jobs? Cities near Springfield, MA with the most Live Chat From Home job openings:
Live Chat From Home jobs near you
Infographic showing various Live Chat From Home job openings in Springfield, MA as of August 2026, with employment types broken down into 68% Full Time, 14% Part Time, 8% Temporary, and 10% Contract. Highlights an 69% In-person, 10% Hybrid, and 21% Remote job distribution, with an average salary of $44,449 per year, or $21.4 per hour.

Customer Care Representative - WFH Connecticut

MTM

Windsor, CT • Remote

$16.94/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Join Our Team at MTM Health!

At MTM Health, it's more than just a ride-it's personal. We believe every passenger deserves personalized attention and exceptional care, and we're looking for passionate, driven individuals to help us deliver on that promise.

As part of our growing team, your work will have a direct impact on the communities we serve, helping to remove barriers to care and improve lives. Our culture is built on innovation, collaboration, and growth, giving you the opportunity to shape the future of our industry.

Why MTM Health?

  • Make a meaningful difference every day.

  • Join a team that values your ideas and contributions.

  • Be part of a company that exceeds NCQA standards for customer service.

  • Enjoy a supportive environment with multilingual services available 24/7, 365 days a year.

If you're ready to transform lives and grow your career, apply today and join us as we break down community barriers-together!

Position Title: Customer Care Representative

Location: Remote Connecticut

Hourly Rate: $16.94

What Will Your Job Look Like?

The Customer Care Representative is the frontline representative and image of MTM Health. The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative's skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities.Expect to handle 60 - 80 calls a day and higher volumes on Mondays.

All you need for the Customer Care Representative role is:

  • Must currently reside in Connecticut

  • 1 year of Call Center experience

  • 6 months Customer Service experience

  • Basic typing/computer experience with excellent navigational skills

  • High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi "air cards" is prohibited

  • A quiet space within the home free of distractions including caretaking of any kind

Your Potential. Our Mission.

At MTM Health, you're not just part of a team-you're at the heart of a movement to remove community barriers nationwide. We're all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

We don't talk about a better workplace - we make it happen.

Benefits without Barriers

To show appreciation for our staff's hard work and dedication, MTM Health offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.

  • Health, Dental and Vision Insurance

  • Life and Disability Insurance

  • 401(k) Retirement Plan with Company Match

  • FSA and HSA Savings Plans

  • Wellness Program with Incentives

  • Voluntary & Ancillary Plans

Additional Perks

  • Pay on Demand

  • Paid Time Off and Holiday Pay

  • Birthday Holiday

  • Maternity/Paternity Leave

  • Continuing Education Reimbursement Program

  • MTM Perks Discount Program

  • Career Development Programs

MTM Health is Proud to be an Equal Opportunity Employer

MTM Health is an equal opportunity employer who welcomes diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, familial status, marital status, economic status, political status, or other characteristic protected by applicable law.

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