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Total Cyber Solutions, LLC is seeking a Senior Sales Development Representative to join our team. In this role, you will resolve customer questions and offer solutions to drive company revenue.

Location: On-site / Hybrid (as applicable)
Employment Type: Full-Time
Reports To: Sales Manager / Director of Business Development

Position Summary

The Junior Sales Development Representative (SDR) is an entry-level sales role responsible for building and maintaining high-quality prospect lists, conducting outbound calling, and performing local canvassing to generate qualified leads for the sales team. This role is focused on top-of-funnel activities and is critical to driving consistent pipeline growth through disciplined prospecting and data hygiene.

This position is ideal for candidates seeking to start a career in sales, business development, or marketing within the IT services and cybersecurity industry. Training included.

Key Responsibilities

Lead List Management & Data Hygiene

• Clean, verify, and enrich prospect lists using CRM and third-party data sources

• Remove duplicates, outdated contacts, and invalid records

• Research companies to identify correct decision-makers and contact details

• Segment lists by industry, company size, and service needs

• Maintain accurate CRM records and activity tracking

Outbound Calling & Appointment Setting

• Conduct high-volume outbound calls to small and mid-sized businesses

• Deliver approved call scripts and value propositions

• Qualify prospects based on basic criteria (company size, industry, IT needs)

• Schedule discovery calls or meetings for Account Executives or Sales Engineers

• Log all call outcomes and notes in the CRM system

Local Canvassing & Field Prospecting

• Visit local businesses within assigned territories to introduce services

• Distribute marketing materials (flyers, business cards, brochures)

• Identify potential technology or cybersecurity pain points

• Collect contact information for follow-up by sales staff

• Represent the company professionally in the community

Administrative & Support Functions

• Support marketing campaigns with follow-up calls and list preparation

• Assist with event outreach, trade shows, and local business networking

• Provide weekly activity and pipeline reports

• Participate in ongoing sales and product training

Required Qualifications

• High school diploma or equivalent required; some college preferred

• Strong verbal communication and interpersonal skills

• Comfortable speaking with business owners and office staff

• Basic computer skills (email, spreadsheets, CRM or willingness to learn)

• Reliable transportation for local canvassing activities

• Professional appearance and demeanor

• Must be able to take and pass a background check

• Must be legally able to work in the United States

Preferred Qualifications

• Previous experience in retail, customer service, telemarketing, or canvassing

• Familiarity with CRM systems (HubSpot, Zoho, Salesforce, etc.)

• Interest in sales, marketing, business development, or technology

• Military or veteran status a plus (if applicable to company programs)

Skills and Competencies

• Strong work ethic and resilience

• Ability to handle rejection and maintain motivation

• Attention to detail for list accuracy and documentation

• Time management and task prioritization

• Coachability and willingness to learn sales processes

Performance Metrics (KPIs)

• Number of cleaned and verified contacts per week

• Outbound calls completed per day

• Conversations and qualification rate

• Appointments or discovery calls scheduled

• Canvassing visits completed and contacts collected

Compensation and Growth Path

• Hourly or base salary plus performance incentives

• Bonuses tied to meetings booked and qualified opportunities

• Clear advancement path to Senior SDR, Account Executive, or Marketing roles

• Ongoing sales and professional development training

Work Environment

• Combination of office-based calling and local field outreach

• Fast-paced, performance-driven sales culture

• Supportive team environment with structured coaching

Total Cyber Solutions is a premier provider of Government Contracting, managed IT Services, and Cybersecurity Training. We help federal agencies, commercial clients, and small businesses strengthen their cybersecurity posture and achieve operational resilience. As we expand our client base, we seek a Senior Sales Development Representative to lead top-of-funnel growth and drive qualified opportunities into the pipeline.