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Library Customer Service Assistant Jobs in Philadelphia, PA

GovernmentJobs.com

Library Assistant

Exton, PA · On-site

Part-Time Library Assistant The Part-Time Library Assistant at the John W ... Jacobs Technology Center (JTC) provides direct customer service at the main JTC and the Makerspace ...

Penn Wood High School

Library Assistant

Lansdowne, PA · On-site

$15.75/hr

They will assist students and teachers, organize library materials and information, and perform both customer service and clerical duties under the supervision of the Librarian Media Specialist.

County of Chester

Librarian

West Chester, PA

$28.31/hr

... customers of all ages. The librarian will participate in the library's community outreach ... library materials. Provide general reference and advisory services. Assist in collection ...

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All JobsLibrary Customer Service JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Philadelphia, PA

Library Customer Service Assistant information

See Philadelphia, PA salary details

$11

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$28

How much do library customer service assistant jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for library customer service assistant in Philadelphia, PA is $20.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $23.03 per hour, depending on experience, location, and employer.

What qualifications do you need for a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Good communication skills, basic computer literacy, and a friendly attitude are important; some positions may require familiarity with library management systems or customer service experience.

How to get hired as a library customer service assistant?

To get hired as a library customer service assistant, applicants should typically have a high school diploma or equivalent, demonstrate strong communication and customer service skills, and be familiar with library systems or cataloging software. Volunteering or prior experience in customer service can improve chances, and some positions may require background checks or training on library policies. Applying through the library’s official website or in person and highlighting relevant skills in the application can increase employment prospects.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Philadelphia, PA? For Library Customer Service Assistant jobs in Philadelphia, PA, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Philadelphia, PA look for? The top searched job categories for Library Customer Service Assistant jobs in Philadelphia, PA are:
What cities near Philadelphia, PA are hiring for Library Customer Service Assistant jobs? Cities near Philadelphia, PA with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,030 per year, or $20.2 per hour.

Library Assistant

Chester County of Pennsylvania

Exton, PA • On-site

Other

Re-posted 20 days ago

Job description

Part-Time Library Assistant

The start date for this position will not be until September 2026. The Part-Time Library Assistant at the John W. Jacobs Technology Center (JTC) provides direct customer service at the main JTC and the Makerspace desks. Key duties at the JTC main desk include assisting the public and library staff in the use of computers, scanners, and printers. Key duties at the Makerspace desk include offering Makerspace equipment training, assisting customers with their maker projects, conducting Makerspace and/or STEM related workshops, and programs. Additionally, the person in this position ensures that JTC computers, scanners, printers, and Makerspace equipment are in good working order, sets up the laptops and projector for public/library classes and programs, assists the usage of the projector and laptops, schedules library programs and workshops, proctors online exams, checks STEM Kits in and out of the library and performs other duties, tasks and special projects, as required. This position requires excellent organizational and oral communications skills, flexibility, a genuine enjoyment of working with the public, a commitment to public service, and the ability to handle stressful situations. This position also requires the ability to demonstrate current PC proficiency including internet, email, and Microsoft Office skills. The person in this position must possess a strong computer troubleshooting skill set. High School Diploma or General Education Degree (GED), some college required. Previous customer service experience preferred. All library positions require the following criminal background and child abuse clearances: Report of criminal history from the Pennsylvania State Police (PSP); Child Abuse History Clearance from the Department of Human Services (Child Abuse); and Fingerprint based federal criminal history submitted through the Pennsylvania State Police or its authorized agent (FBI). All employees of the Chester County Library are considered a mandated reporter of suspected child abuse under the Child Protective Services Law (Title 23 Pa. C.S.A. Chapter 63).

Essential Duties
  • Staff the public service desk in the JTC/DMLM.
  • Respond to library customers' problems with computers and computer software including: printing, scanning, saving and sending documents, completing and submitting online forms and applications, and internet search.
  • Provide basic instructions to users on equipment operation and general software use.
  • Troubleshoot and handle minor repairs of scanners and printers.
  • Operate equipment in the DMLM and fulfill library customers' requests. Equipment includes but is not limited to 3d printer, inkjet printer, virtual/augmentedreality equipment, VHS and cassette digitizing equipment, etc.
  • Assist in public computer workshops.
  • Set up equipment such as laptops and projectors.
  • Answer patron inquiries when possible, refer library customers to appropriate personnel for additional assistance when necessary.
  • Monitor and maintain printer supplies and maintain inventory of hardware.
  • Attend seminars, conferences, workshops, classes or lectures to enhance and maintain knowledge of trends and developments in technology services.
  • Perform duties and provide service in compliance with County and Library policies and procedures.
  • Maintain John W. Jacobs Technology Center and Digital Media Lab and Makerspace in a neat and orderly fashion.
  • Check-in and check-out circulating STEM Kits.
  • Participate in community outreach initiatives and fulfill continuing education requirements.
  • Perform other duties, tasks and special projects, as required.
Qualifications/Preferred Skills, Knowledge & Experience
  • High School Diploma or General Education Degree (GED).
  • Basic office skills (typing, filing, answering phones, etc.).
  • Enjoys working with the public.
  • Ability to work independently or as part of a team to complete objectives
  • Creative, accurate and detail-oriented.
  • Excellent customer service and interpersonal skills.
  • Strong verbal and written communication skills
  • Problem-solving skills.
  • Interest in learning new technologies.
  • Ability to work effectively with people from diverse backgrounds
  • Considerable organizational and time management skills.
  • Criminal background check.
  • Child abuse clearance.
  • FBI clearance.
    • Completion of a two- or four-year program from an accredited college or university in early childhood education, elementary education, or children's literature.
    • Experience working in a library with computerized systems.
    • General knowledge of library operations or the principles and practices of public library service.
    • Knowledge of Chester County Library policies, procedures, services and programs.
Additional Information

Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy. Computer Skills: To perform this job successfully, an individual should have:

  • Basic to Intermediate Office Suite Skills, (Word, Excel, PowerPoint, and Explorer)
  • Basic to Intermediate OutLook skills (Email and Calendar)
  • Proficiency with Library's online catalog
  • Basic knowledge of Cloud technology.
  • Basic knowledge of Makerspace technologies.

Physical Demands: While performing the duties of this position, the employee is frequently required to sit; walk; stand; bend at the waist while working; kneel, stoop, crouch or squat; talk or hear; handle and lift up to 25 pounds; push a cart of computer equipment that weighs up to 75 pounds; and spend extended periods of time viewing a computer monitor and operating a mouse and keyboard. Occasionally, the employee will need to work with arms above shoulders or reach above shoulder height. The specific vision requirements for this position are as follows:

  • Close vision.
  • Color vision.

Work Environment: The noise level in the work environment is generally quiet.

Other: Ability to work extended hours and weekends on rotation, as necessary. Library is open seven days a week (total of 65 hours).

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