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Library Customer Service Assistant Jobs in Pittsburgh, PA

Carnegie Library

Librarian-Children's

Pittsburgh, PA · On-site

$24/hr

... library with a diverse public and staff; * Commitment to providing high quality customer service in accordance with CLP's Philosophy of Service; * Excellent communication skills; written and oral;

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All JobsLibrary Customer Service JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Pittsburgh, PA

Library Customer Service Assistant information

See Pittsburgh, PA salary details

$11

$19

$27

How much do library customer service assistant jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for library customer service assistant in Pittsburgh, PA is $19.44, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $22.16 per hour, depending on experience, location, and employer.

What qualifications do you need for a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Good communication skills, basic computer literacy, and a friendly attitude are important; some positions may require familiarity with library management systems or customer service experience.

How to get hired as a library customer service assistant?

To get hired as a library customer service assistant, applicants should typically have a high school diploma or equivalent, demonstrate strong communication and customer service skills, and be familiar with library systems or cataloging software. Volunteering or prior experience in customer service can improve chances, and some positions may require background checks or training on library policies. Applying through the library’s official website or in person and highlighting relevant skills in the application can increase employment prospects.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Pittsburgh, PA? For Library Customer Service Assistant jobs in Pittsburgh, PA, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Pittsburgh, PA look for? The top searched job categories for Library Customer Service Assistant jobs in Pittsburgh, PA are:
What cities near Pittsburgh, PA are hiring for Library Customer Service Assistant jobs? Cities near Pittsburgh, PA with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Pittsburgh, PA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $40,436 per year, or $19.4 per hour.

Library Assistant

Pittsburgh Theological Seminary

Pittsburgh, PA • On-site

$12/hr

Full-time, Part-time

Posted 19 days ago

Job description

Library Assistant

POSITION SUMMARY 

Pittsburgh Theological Seminary seeks a part-time Library Assistant to support daily operations of the Barbour Library during the 2026–2027 academic year (Aug. 31, 2026- May 28, 2027). This customer-focused role provides front-line service to students, faculty, staff, and visitors by assisting with circulation, patron services, library resources, and general library operations. The Library Assistant also helps maintain an organized, welcoming, and efficient library environment through shelving, inventory support, and other operational duties. This position offers an excellent opportunity for desk-friendly study. 

ESSENTIAL RESPONSIBILITIES

Reporting to the User Services Librarian the Library Assistant will: 

  • Welcome and assist library patrons 
  • Check materials in and out of the library 
  • Register new borrowers and maintain patron records 
  • Process fines and fees 
  • Provide basic information about library collections, resources, and services 
  • Oversee/troubleshoot photocopiers and printers 
  • Answer and route telephone calls 
  • Shelve materials, perform shelf-reading, and scan items for inventory 
  • Perform other library duties as assigned. 

QUALIFICATION/REQUIREMENTS 

  • Availability for evening and weekend shifts; adherence to weekly assigned hours 
  • Able to provide friendly, professional customer service to library patrons 
  • Strong verbal and written communication skills in English 
  • Basic computer proficiency 
  • Strong attention to detail and ability to follow established procedures 
  • Ability to maintain confidentiality and exercise sound judgment 
  • Ability to comply with Seminary policies, including the employee dress code 
  • Ability to lift and carry books, push and pull loaded book trucks, and perform the physical requirements of the position, including bending, stooping, reaching, sitting, standing, and lifting up to 25 pounds 

WORK ENVIRONMENT 

This position is part-time and is anticipated to work between 10-15 hours per week during the 2026/2027 academic year with a possibility of an extension beyond this timeframe. Note that this position will staff one evening shift (5:00 p.m. - 10:00 p.m. weekdays) or a Saturday shift (10:00 a.m. - 2:00 p.m.). 

SALARY 

$12.00 per hour. No benefits are associated with this position. 

TO APPLY

Interested candidates should submit a cover letter, resume, and the names and e-mail addresses for three references to ------------ with the subject line Library Assistant. We will review applications as they are received; and applications will continue to be accepted until the position is filled. Pittsburgh Theological Seminary will conduct a background check on all final candidates. 

EQUAL EMPLOYMENT OPPORTUNITY 

The Seminary affirms the commitment of the Presbyterian Church (USA) to a diverse workplace and equal opportunity. It also conforms to all applicable federal, state and local laws and regulations relating to equal employment. No person shall be discriminated against in hiring, discharge, promotion or benefits because of race, color, sex, cultural background, national origin, religion, veteran’s status, non-job-related disability, or any other classification protected under applicable law.

INSTITUTIONAL SUMMARY 

Founded in 1794, Pittsburgh Theological Seminary is a graduate theological school of the Presbyterian Church (U.S.A.). Rooted in the Reformed tradition, PTS prepares women and men for ministries in established and emerging Christian communities around the world. With a centuries-old history of mission and scholarship in service of the church, the Seminary is committed to relationships of mutual learning and serving with Christ-followers from other traditions and theological viewpoints. Our faculty and educational resources cultivate theologically reflective and contextually engaged Christian leaders. Our programs nurture vocational formation for bearing witness to the gospel of Jesus Christ. Our student body is comprised of Presbyterians, Baptists, Methodists, Episcopalians, Orthodox, and more than 20 other traditions from more than 30 U.S. states and countries around the world.

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