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Library Customer Service Assistant Jobs in Pittsburgh, PA

Anoka County, MN

Supervisor, Library

Library, PA · On-site

$64K - $90K/yr

The Library Supervisor helps ensure smooth daily operations, delivers exceptional customer service ... Empower and connect patrons to appropriate resources. Assist groups and individuals in locating ...

Carnegie Library

Librarian-Teen

Pittsburgh, PA · On-site

$24/hr

Danelle Doty-Library Services Manager Unit: This position is represented by the United Steel ... Commitment to providing high quality customer service in accordance with CLP's Philosophy of ...

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Library Customer Service Assistant information

See Pittsburgh, PA salary details

$11

$19

$27

How much do library customer service assistant jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for library customer service assistant in Pittsburgh, PA is $19.44, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $22.16 per hour, depending on experience, location, and employer.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What qualifications are needed to be a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may also prefer familiarity with library management systems or relevant certifications. Specific qualifications can vary by library or organization.

What are popular job titles related to Library Customer Service Assistant jobs in Pittsburgh, PA?

For Library Customer Service Assistant jobs in Pittsburgh, PA, the most frequently searched job titles are:

What job categories do people searching Library Customer Service Assistant jobs in Pittsburgh, PA look for?

The top searched job categories for Library Customer Service Assistant jobs in Pittsburgh, PA are:

What cities near Pittsburgh, PA are hiring for Library Customer Service Assistant jobs?

Cities near Pittsburgh, PA with the most Library Customer Service Assistant job openings:

Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Pittsburgh, PA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $40,436 per year, or $19.4 per hour.

Customer service Assistant PT

City Of Arlington

Pittsburgh, PA • On-site

Part-time

Posted 14 days ago

City Of Arlington (Texas) rating

7.9

Company rating: 7.9 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

416th of 854 rated public administrative organizations

Job description

Under general supervision, provides reference and readers advisory services; assists customers with specialized library operations; and performs other recurring Library duties.

ESSENTIAL JOB FUNCTIONS

  • Assist patrons with information, education and recreational reading needs through reference and reader advisory services while utilizing basic search and retrieval skill. Sources of information may include print material, electronic research databases and community information sources or organizations.

  • Negotiate patron account information, to apply library circulation policies and procedures, to performstandard data entry tasks utilizing automated circulation system; and ability to collect fines and fees through acash management system.

  • Respond to multiple demands for information from the public and adjust to change with respect to thesubject matter or the information need expressed in the user's inquiry.

OTHER JOB FUNCTIONS

  • Shelve library materials using knowledge of the Dewey Decimal classification system and assist with collection maintenance activities.

  • On a nontypical basis, may perform other additional duties not listed in this description that are in alignment with the scope of essential job functions.

MINIMUM QUALIFICATIONS

Knowledge, Skills and Abilities Required

  • Basic knowledge of information-finding strategies.

  • Basic knowledge of automated circulation system functions.

  • Basic knowledge of, and familiarity with print sources, online catalogs, databases, CD-ROM sources, and remoteinformation access sources.

  • Basic knowledge of how library materials and information sources are organized.

  • Basic knowledge of Dewey Decimal System classification and alpha-numeric filing system.

  • Basic knowledge of and familiarity with the library collection; literature of various subject areas, both fiction and non-fiction; and, authors and titles, both current and standard.

  • Skill in making simple arithmetic calculations.

  • Skill in cash registering and handling of monies and balancing accounts.

  • Skill in utilizing Windows-based software.

  • Skill in adapting to changes and upgrades in computer software.

  • Skill in utilizing basic word processing and spreadsheet software.

  • Skill in analyzing information needs with careful attention to detail.

  • Skill in working with others in a team approach.

  • Skill in thinking logically, analytically, and in the abstract.

  • Skill in establishing rapport with a library user quickly and easily.

  • Skill in reading and interpreting bibliographic information in various formats.

  • Ability to easily adjust to fluctuating work levels and move within the library system as assigned.

  • Ability to exercise discretion with patron records.

  • Ability to lift up to 50 lbs.

  • Ability to push and pull up to 300lbs.

  • Ability to move up to 75 lbs.

Qualifying Education and Experience

  • One (1) year of college.

  • One (1) year of customer service experience in a bookstore setting or library.

  • Or an equivalent combination of education and/or experience.

PREFERRED QUALIFICATIONS

Preferred Education and Experience

  • Bilingual in Spanish or Vietnamese.

Employment Screenings Required

  • Criminal Background Check

  • Health Performance Evaluation (HPE)/Physical Examination

City of Arlington is an Equal Opportunity Employer.

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