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Lexus Service Advisor Jobs (NOW HIRING)

Pohanka Lexus

Lexus Service Greeter

Chantilly, VA · On-site

$13.50 - $16.50/hr

Service Greeter, Lexus Dealership Position Overview The Service Valet plays a key role in ... Keep the service drive clean, organized, and presentable at all times. * Assist service advisors ...

Pohanka Lexus

Lexus Service Greeter

Chantilly, VA · On-site

$13.50 - $16.50/hr

Service Greeter, Lexus Dealership Position Overview The Service Valet plays a key role in ... Keep the service drive clean, organized, and presentable at all times. * Assist service advisors ...

Pohanka Lexus

Lexus Service Greeter

Chantilly, VA · On-site

$13.50 - $16.50/hr

Service Greeter, Lexus Dealership Position Overview The Service Valet plays a key role in ... Keep the service drive clean, organized, and presentable at all times. * Assist service advisors ...

Pohanka Lexus

Lexus Service Greeter

Chantilly, VA · On-site

$13.25 - $16.50/hr

Service Greeter, Lexus Dealership Position Overview The Service Valet plays a key role in ... Keep the service drive clean, organized, and presentable at all times. * Assist service advisors ...

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Lexus Service Advisor information

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How much do lexus service advisor jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for lexus service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What does a Lexus Service Advisor do?

A Lexus Service Advisor acts as the main point of contact between customers and the service department at a Lexus dealership. They are responsible for understanding the customer's vehicle concerns, explaining recommended maintenance or repairs, and coordinating service appointments. Service Advisors also provide estimates, keep customers informed about their vehicle’s status, and ensure a high level of customer satisfaction throughout the service process.

How does a Lexus Service Advisor typically collaborate with technicians and customers during the repair process?

A Lexus Service Advisor acts as the liaison between customers and the service team, ensuring a smooth and transparent repair process. They begin by discussing vehicle concerns with customers, then relay this information to technicians for accurate diagnostics. Throughout the repair, the advisor provides updates to customers, explains recommended services, and helps prioritize repairs based on urgency and budget. This role requires strong communication and organizational skills to balance customer satisfaction with efficient workflow in the service department.

What are the key skills and qualifications needed to thrive as a Lexus Service Advisor, and why are they important?

To thrive as a Lexus Service Advisor, you need strong automotive knowledge, customer service skills, and typically a high school diploma or higher with relevant experience in the automotive industry. Familiarity with dealership management systems (DMS), scheduling software, and manufacturer-specific tools like Lexus' service platforms is often required. Exceptional communication, problem-solving, and organizational abilities help advisors build trust and efficiently manage customer concerns. These skills ensure high customer satisfaction, accurate service recommendations, and effective workflow in a dealership environment.

What is the difference between Lexus Service Advisor vs Automotive Service Advisor?

AspectLexus Service AdvisorAutomotive Service Advisor
CredentialsHigh school diploma, certifications like ASE or manufacturer-specific trainingHigh school diploma, ASE certifications often preferred
Work EnvironmentLuxury dealership, specialized in Lexus vehiclesVarious automotive service centers, including independent and dealership shops
Employer & Industry UsageExclusive to Lexus dealershipsUsed across multiple automotive brands and service centers
Job ResponsibilitiesCustomer communication, service recommendations, warranty processingCustomer service, repair order management, parts coordination

Both roles involve customer interaction and service coordination, but Lexus Service Advisors focus specifically on Lexus vehicles within luxury dealerships, often requiring specialized training. Automotive Service Advisors work across various brands and environments, with broader industry application.

How hard is it to be a Lexus Service Advisor at a dealership?

Being a Lexus Service Advisor involves strong customer service skills, knowledge of automotive repairs, and the ability to manage multiple tasks efficiently. The role can be demanding during busy periods, requiring good communication, organization, and familiarity with dealership management systems. Experience in the automotive industry and relevant certifications can help ease the workload and improve job performance.
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What states have the most Lexus Service Advisor jobs?

States with the most job openings for Lexus Service Advisor jobs include:

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For Lexus Service Advisor jobs, the most frequently searched job titles are:

Lexus Service Advisor jobs near you
Infographic showing various Lexus Service Advisor job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Lexus Service Greeter

Chantilly, VA • On-site

Pohanka Lexus
See more jobs at Pohanka Lexusexternal

$13.50 - $16.50/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 3 days ago

Job description

  • Provide our guests with a “World Class” service experience in a professional manner to earn ALL of their future service and maintenance business and retain them as a Pohanka Lexus guest for life! 100% of the time, 100% of the Guest, NO EXCEPTIONS!
    Job Title: Service Greeter, Lexus DealershipPosition Overview

    The Service Valet plays a key role in delivering the exceptional guest experience expected at a Lexus dealership. This position is responsible for greeting guests, safely moving vehicles, supporting service advisors and technicians, and maintaining an organized and professional service environment. The ideal candidate is customer-focused, reliable, and committed to Lexus-level hospitality.

    Key ResponsibilitiesGuest Experience & Hospitality

    • Warmly greet all service guests upon arrival and assist with vehicle check-in.

    • Provide guests with clear directions to the waiting area, restrooms, and amenities.

    • Offer concierge-style support, including opening doors, assisting with personal items, and answering general questions.

    • Communicate in a professional, courteous manner consistent with Lexus customer service standards.

    Vehicle Handling

    • Safely drive, park, and retrieve customer vehicles throughout the service process.

    • Perform vehicle walk-arounds to identify existing exterior damage and record findings.

    • Maintain a clean and orderly flow of vehicles in the service drive and parking areas.

    • Assist with vehicle deliveries or shuttle driving when needed.

    Service Department Support

    • Keep the service drive clean, organized, and presentable at all times.

    • Assist service advisors, managers, and technicians with operational needs (vehicle staging, moving cars to bays, etc.).

    • Check fluid levels, tire pressure, or fuel as directed (no mechanical diagnosis required).

    • Manage loaner vehicle check-in/out processes if assigned.

    Operational Duties

    • Follow all dealership safety guidelines for driving and vehicle handling.

    • Use dealership communication tools (tablets, handhelds, etc.) to update vehicle status.

    • Report any vehicle issues, unsafe conditions, or customer concerns promptly.

    • Support end-of-day closing procedures, including securing vehicles and organizing keys.

    QualificationsRequired

    • Valid driver’s license with a clean driving record.

    • Ability to drive both automatic and manual transmissions (or willingness to learn, depending on dealership requirement).

    • Strong customer service and communication skills.

    • Professional appearance and positive attitude.

    • Ability to stand, walk, and move vehicles for extended periods.

    Preferred

    • Previous experience in automotive service, hospitality, or customer-facing roles.

    • Familiarity with luxury-brand customer service expectations.

    • Ability to multitask in a fast-paced environment.

    Work Environment

    • Primarily outdoors in the service drive and parking areas.

    • Fast-paced, guest-focused environment.

    • Occasional exposure to weather conditions, vehicle exhaust, and dealership equipment.

    Benefits 

    • Competitive hourly pay.

    • Health, dental, and vision insurance.

    • Paid time off and holidays.

    • Employee vehicle purchase/service discounts.

    • Growth opportunities within the dealership.


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