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Level 3 Remote Jobs (NOW HIRING)

GDI Infotech

Level 3 Service Desk Support

Ann Arbor, MI · Remote

$60K - $65K/yr

This is a remote position. IT Support Engineer II (Remote) - Managed Services (MSP) About the Role ... Collaborate with Level 1 and Level 3 engineers to ensure timely resolution of incidents * Document ...

TRC Talent Solutions

Pro JTS - Remote Coder

Atlanta, GA · Remote

$18 - $24/hr

JTS is hiring a Level 3 Remote Coder (Outpatient Coders with 3+ years of experience wiiling to train to become Inpatient Coders) ***This remote role offers a unique career growth opportunity: current ...

amphenol

Lead Engineer - Level III

Endicott, NY · On-site +1

$97K - $128K/yr

We are currently seeking a well-qualified candidate for the position of Lead Engineer - Level III , ... This position is based on-site in Endicott, NY and is not eligible for remote work. ESSENTIAL ...

Compass

Pricing Analyst III - Remote

Philadelphia, PA · On-site +1

$80K - $120K/yr

See Yourself as a Pricing Analyst III The Pricing Analyst III is responsible for using their strong ... High level of interest in learning and utilizing advanced analytical and statistical methods

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Level 3 Remote information

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How much do level 3 remote jobs pay per year?

As of Sep 5, 2026, the average yearly pay for level 3 remote in the United States is $86,666.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $107,500.00 per year, depending on experience, location, and employer.

What is a Level 3 Remote?

Level 3 Remote jobs typically refer to advanced technical support positions where employees troubleshoot complex issues remotely, often for IT infrastructure, network systems, or specialized software. These roles require a higher level of expertise and experience compared to Level 1 or Level 2 support, as they handle escalated problems that could not be resolved by lower-level teams. Level 3 technicians may also be involved in root-cause analysis, implementing long-term solutions, and collaborating with engineers or developers to resolve critical system issues.

What are the key skills and qualifications needed to thrive as a Level 3 Remote?

To thrive as a Level 3 Remote IT Support Specialist, you need advanced troubleshooting skills, deep technical expertise in networks, systems, and security, typically backed by certifications like CompTIA, Cisco (CCNP), or Microsoft (MCSE). Familiarity with remote management tools, ticketing systems, and diagnostic software is essential for addressing complex IT issues. Strong problem-solving abilities, customer service orientation, and effective communication set top performers apart in this field. These skills are crucial for efficiently resolving escalated technical problems and ensuring minimal downtime for clients or end-users.

What are some common challenges faced by Level 3 Remote support professionals, and how can they overcome them?

Level 3 Remote support professionals often handle complex technical issues that have not been resolved by lower-level support tiers. One common challenge is diagnosing problems without physical access to hardware, which requires excellent troubleshooting skills and clear communication with on-site staff. Additionally, coordinating effectively across multiple teams and documenting solutions thoroughly is crucial for knowledge sharing and future reference. Staying updated on evolving technologies and maintaining strong collaboration with colleagues are key strategies for overcoming these challenges and excelling in the role.

What is the difference between Level 3 Remote vs Level 2 Remote?

AspectLevel 3 RemoteLevel 2 Remote
CredentialsTypically requires advanced certifications or specialized trainingUsually requires basic certifications or relevant experience
Work EnvironmentIndependent, often involves complex problem-solvingCollaborative, with more supervision and routine tasks
Employer & Industry UsageCommon in tech, customer support, and IT sectorsWidespread across various industries including retail and healthcare

Level 3 Remote roles generally demand higher credentials, involve more autonomous work, and are prevalent in specialized industries. In contrast, Level 2 Remote positions often require less experience and are more collaborative. Understanding these differences helps job seekers target roles that match their skills and career goals.

More about Level 3 Remote jobs

What cities are hiring for Level 3 Remote jobs?

Cities with the most Level 3 Remote job openings:

What are the most commonly searched types of Level 3 jobs?

The most popular types of Level 3 jobs are:

What job categories do people searching Level 3 Remote jobs look for?

The top searched job categories for Level 3 Remote jobs are:

Level 3 Remote jobs near you
Infographic showing various Level 3 Remote job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $86,666 per year, or $41.7 per hour.

Level 3 Service Desk Support

GDI Infotech

Ann Arbor, MI • Remote

$60K - $65K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

This is a remote position.

IT Support Engineer II (Remote) – Managed Services (MSP)

About the Role

We are seeking a highly motivated and customer-focused IT Support Engineer II to join our growing team in a fully remote capacity. This role is ideal for a technical professional who thrives in a fast-paced Managed Service Provider (MSP) environment, supporting a diverse client base across multiple industries.

As a Level 2 support engineer, you will act as a key escalation point, responsible for troubleshooting complex technical issues, delivering high-quality support, and ensuring client systems remain secure, stable, and optimized.

Key Responsibilities

  • Provide Level 2 technical support for desktops, servers, networks, and cloud environments
  • Troubleshoot and resolve escalated issues related to Windows OS, Active Directory, Office 365, and networking
  • Support and administer Microsoft 365, Azure, and other cloud-based solutions
  • Diagnose and resolve issues involving VPNs, firewalls, switches, and wireless networks
  • Manage user accounts, permissions, and security policies
  • Perform system maintenance, patching, and updates across client environments
  • Collaborate with Level 1 and Level 3 engineers to ensure timely resolution of incidents
  • Document issues, resolutions, and processes in the ticketing system
  • Participate in onboarding/offboarding of client employees and device provisioning
  • Assist with implementations, upgrades, and infrastructure projects as needed
  • Provide excellent customer service and communicate effectively with technical and non-technical stakeholders

Required Qualifications

  • 3–5+ years of experience in IT support, preferably within an MSP environment
  • Strong knowledge of Windows Server, Active Directory, and Microsoft 365
  • Experience with network troubleshooting (DNS, DHCP, TCP/IP, VPNs)
  • Familiarity with RMM and PSA tools (such as ConnectWise, Autotask, or similar)
  • Experience supporting remote users and distributed environments
  • Ability to manage multiple priorities in a fast-paced, ticket-driven environment
  • Strong documentation and communication skills

Preferred Qualifications

  • Experience with Azure, AWS, or other cloud platforms
  • Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications
  • Exposure to cybersecurity best practices and tools
  • Previous experience working in a client-facing consulting or MSP role

What We Offer

  • Fully remote work environment
  • Opportunity to work with a wide range of technologies and clients
  • Fast-paced, collaborative team culture
  • Career growth and advancement opportunities
  • Competitive compensation and benefits package