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Level 1 Support Technician Jobs (NOW HIRING)

JSI

Tier 1 Tech Support Technician

Madison, MS · On-site

$30K - $38K/yr

As a Tier 1 Tech Support Technician, you will provide essential technical support to customers by troubleshooting and resolving peripheral related issues while collaborating with the Contact Center ...

Rangeline Group

Field Technician Level 1

Conover, NC · On-site

$18 - $26/hr

Operations Manager Compensation: $18.00 - $26.00 / hour Description The Field Technician Level 1 supports experienced field crews in the safe setup, maintenance, and operation of tapping and line ...

CAI

Technical Support Specialist

Coopersburg, PA · On-site

$40K/yr

The Technical Support Specialist works closely with the Level 1 Service Desk team, escalating L2/L3 support technicians, and the CAI Service Delivery Leader to protect employee productivity by ...

St. Ambrose University

IT Support Technician

Cedar Rapids, IA · On-site

$21.25 - $29.25/hr

IT Support Technician Mount Mercy University is seeking a customer-focused IT Support Technician to ... Provide Tier 1 support for computers, printers, classroom technology, and software. * Troubleshoot ...

St. Ambrose University

IT Support Technician

Cedar Rapids, IA · On-site

$21.25 - $29.25/hr

IT Support TechnicianMount Mercy University is seeking a customer-focused IT Support Technician to ... Key ResponsibilitiesProvide Tier 1 support for computers, printers, classroom technology, and ...

Golden Star Technology

Deskside Support Technician

Hebron, KY

$19.50 - $24.75/hr

Escalate and coordinate unresolved issues with higher-level support teams. * Provide Tier 1 support ... Deskside Support Technician Continued.... * Understanding of basic networking, LAN, and telephony ...

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Level 1 Support Technician information

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How much do level 1 support technician jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for level 1 support technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are Level 1 Support Technician skills?

A Level 1 Support Technician requires strong communication skills, basic knowledge of computer hardware and software, and the ability to troubleshoot common technical issues. They often use ticketing systems and remote support tools to assist users and escalate complex problems. Basic certifications like CompTIA A+ can be beneficial for this role.

What is the difference between Level 1 Support Technician vs Help Desk Technician?

AspectLevel 1 Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, HDI Customer Service Representative (optional)
Work EnvironmentCorporate IT, MSPs, tech support centersCustomer service centers, corporate IT support
ResponsibilitiesBasic troubleshooting, ticket logging, hardware/software supportCustomer inquiries, troubleshooting, issue escalation

The Level 1 Support Technician and Help Desk Technician roles often overlap in troubleshooting and customer support. However, the Level 1 Support Technician typically focuses more on technical issue resolution within IT environments, while Help Desk Technicians may handle a broader range of customer service tasks. Both roles require similar certifications and are essential entry points in IT support careers.

What is a level 1 support technician?

Level 1 Support Technicians are entry-level IT professionals who provide initial technical assistance to users experiencing hardware, software, or network issues. They typically handle basic troubleshooting steps, answer user queries, and escalate more complex problems to higher-level support teams. Their main goal is to resolve common technical issues quickly and efficiently, ensuring minimum disruption to end users. They often work through help desk systems and communicate via phone, email, or chat.

What are some common challenges faced by level 1 support technicians, and how can they effectively address them?

Level 1 Support Technicians often face challenges such as handling a high volume of support tickets, troubleshooting diverse technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to stay organized, use ticketing systems efficiently, and follow established troubleshooting protocols. Building strong communication skills and knowing when to escalate issues to higher-level support can also help ensure timely and effective resolutions while maintaining a positive user experience.

What are the key skills and qualifications needed to thrive as a level 1 support technician?

To thrive as a Level 1 Support Technician, you need a foundational understanding of computer systems, troubleshooting, and basic networking, often supported by a diploma or certification such as CompTIA A+. Familiarity with ticketing systems, remote support tools, and standard operating systems like Windows and macOS is typically expected. Strong communication, patience, and problem-solving abilities help technicians effectively assist users and manage common technical issues. These skills ensure prompt resolution of IT problems, user satisfaction, and efficient escalation when necessary.
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Level 1 Support Technician jobs near you
Infographic showing various Level 1 Support Technician job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 8% Temporary, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

Tier 1 Tech Support Technician

JSI

Madison, MS • On-site

$30K - $38K/yr

Full-time

Re-posted 12 days ago

Job description

Job Summary:
JSI is a leading full-service consulting firm specializing in broadband solutions. As a Tier 1 Tech Support Technician, you will provide essential technical support to customers by troubleshooting and resolving peripheral related issues while collaborating with the Contact Center team.
Responsibilities:
• Provide essential Tier 1 support to customers in a professional and customary manner.
• Answer inbound tech support calls and make outbound calls to customers as needed.
• Thoroughly troubleshoot, investigate, and resolve customers’ peripheral related problems.
• Keep detailed notes of all work performed on customers’ peripherals.
• Manage and monitor the ticketing queue ensuring that all customer support requests are handled in a quick, thorough, and efficient manner.
• Maintain 90% QA (quality assurance) ratings.
• Work on other ongoing and short-term projects as outlined by management.
Qualifications:
Required:
• High school diploma or equivalent.
• Excellent communication, both verbal and written and proficient in English.
• Proficient knowledge of computer systems and networks, encompassing the ability to diagnose and resolve issues related to both hardware and network functionalities.
• Ability to manage time and effectively prioritize numerous projects at one time.
• Willingness to solve complicated problems and see projects through to completion.
Preferred:
• 1+ years of experience in a technical support role.
• 1+ years of experience in a contact center environment handling high volume of calls.
Company:
JSI is a consulting and broadband solutions leader, offering communications providers operational, financial, and engineering services. Founded in 1962, the company is headquartered in Greenbelt, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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