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Level 1 Support Technician Jobs (NOW HIRING)

DataCT LLC

Level 1 Support

New York, NY

$90K - $100K/yr

The Level 1 Support function provides first-line assistance to subscribers and participants by triaging incoming tickets, resolving common inquiries related to access, reporting, billing, and ...

L3HHCM20

Desktop Support Technician 1

Greenville, TX

$16.75 - $21.25/hr

This mid-level role involves resolving complex hardware, software, and network issues, supporting ... Provide training and mentorship to Level 1 technicians and end-users on advanced IT tools ...

CW IT SUPPORT INC

Tier 1 Support Technician

Wilmington, NC · On-site +1

$35K - $40K/yr

This will depend upon experience level and skill-set, among other factors. We offer profit sharing ... to a tier 2 support technician for more advanced troubleshooting. Requirements: * Excellent ...

VisualVault

Level 1 Support Specialist

Tempe, AZ · Hybrid

... Support. This role is responsible for troubleshooting, documenting all work performed, maintaining Service Level Agreement (SLA) commitments, and ensuring positive customer experiences through ...

Corporate Office

Level 1 IT Support Technician

Katy, TX · On-site

$19.75 - $27/hr

Triage, prioritize, and resolve Level 1 support tickets in a timely manner; escalate complex issues ... Level 1 IT Support Technician will report directly to the Director of IT. Day-to-day task ...

L3HHCM20

Desktop Support Technician

Cincinnati, OH

$68K - $127K/yr

Desktop Support Technician Job Code: 40983 Job Location: Cincinnati, OH Job Schedule: 4/10 Job ... Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops ...

L3HHCM20

Desktop Support Technician

Cincinnati, OH

$68K - $127K/yr

Desktop Support Technician Job Code: 41717 Job Location: Cincinnati, OH Job Schedule: 4/10 Job ... Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops ...

L3HHCM20

IT Support Technician

Greenville, TX

$68K - $127K/yr

Job Title: IT Support Technician Job Code: 41720 Job Location: Greenville, TX; Melbourne, FL ... Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops ...

L3HHCM20

Desktop Support Technician

Herndon, VA

$68K - $127K/yr

Desktop Support Technician Job Code: 41712 Job Location: Herndon, VA Job Schedule: 9/80: Employees ... Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops ...

L3HHCM20

Desktop Support Technician

Rochester, NY

$68K - $127K/yr

Desktop Support Technician Job Code: 41597 Job Location: Rochester, NY Job Schedule: 9/80 ... Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops ...

L3HHCM20

Desktop Support Technician

Londonderry, NH

$68K - $127K/yr

Desktop Support Technician Job Code: 40827 Job Location: Londonderry, NH Job Schedule: 9/80 ... Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops ...

Innovative Control Systems

Be Seen First

Tier 1 Support Technician

Bethlehem, PA · On-site

$21/hr

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level ... Contributes to support team effort by accomplishing related results as needed. * Identifies problem ...

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Level 1 Support Technician information

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How much do level 1 support technician jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for level 1 support technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are Level 1 Support Technician skills?

A Level 1 Support Technician requires strong communication skills, basic knowledge of computer hardware and software, and the ability to troubleshoot common technical issues. They often use ticketing systems and remote support tools to assist users and escalate complex problems. Basic certifications like CompTIA A+ can be beneficial for this role.

What is the difference between Level 1 Support Technician vs Help Desk Technician?

AspectLevel 1 Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, HDI Customer Service Representative (optional)
Work EnvironmentCorporate IT, MSPs, tech support centersCustomer service centers, corporate IT support
ResponsibilitiesBasic troubleshooting, ticket logging, hardware/software supportCustomer inquiries, troubleshooting, issue escalation

The Level 1 Support Technician and Help Desk Technician roles often overlap in troubleshooting and customer support. However, the Level 1 Support Technician typically focuses more on technical issue resolution within IT environments, while Help Desk Technicians may handle a broader range of customer service tasks. Both roles require similar certifications and are essential entry points in IT support careers.

What is a level 1 support technician?

Level 1 Support Technicians are entry-level IT professionals who provide initial technical assistance to users experiencing hardware, software, or network issues. They typically handle basic troubleshooting steps, answer user queries, and escalate more complex problems to higher-level support teams. Their main goal is to resolve common technical issues quickly and efficiently, ensuring minimum disruption to end users. They often work through help desk systems and communicate via phone, email, or chat.

What are some common challenges faced by level 1 support technicians, and how can they effectively address them?

Level 1 Support Technicians often face challenges such as handling a high volume of support tickets, troubleshooting diverse technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to stay organized, use ticketing systems efficiently, and follow established troubleshooting protocols. Building strong communication skills and knowing when to escalate issues to higher-level support can also help ensure timely and effective resolutions while maintaining a positive user experience.

What are the key skills and qualifications needed to thrive as a level 1 support technician?

To thrive as a Level 1 Support Technician, you need a foundational understanding of computer systems, troubleshooting, and basic networking, often supported by a diploma or certification such as CompTIA A+. Familiarity with ticketing systems, remote support tools, and standard operating systems like Windows and macOS is typically expected. Strong communication, patience, and problem-solving abilities help technicians effectively assist users and manage common technical issues. These skills ensure prompt resolution of IT problems, user satisfaction, and efficient escalation when necessary.
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Level 1 Support Technician jobs near you
Infographic showing various Level 1 Support Technician job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 8% Temporary, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

Enterprise Application Team- Level 1 Support Technician

Advocates, Inc

Framingham, MA • Hybrid

$50K - $52K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Minimum Education RequiredHigh School Diploma/GEDOverview

Salary: $50,000-$52,000

Schedule: Monday-Friday 9am-5pm

This is a hybrid role.

The Level 1 Support Technician is responsible for delivering remote technical support to users on various platforms used across the organization, with primary focus on the agency electronic health record applications.  The Level 1 Support Technician will assist with application testing, defect tracking, and documentation of solutions.  The Level 1 Support Technician will also assist in creating training materials and provide end user trainings primarily via zoom. 

Who We Are

At Advocates, we provide comprehensive services for people facing developmental, mental health, or other life challenges. 

We're a nonprofit, mission-driven organization with a person-centered approach, empowering the individuals we support to make choices, build independence, and live full, meaningful lives. Our work is rooted in respect, compassion, and inclusion, and we envision a world where individual differences are appreciated and celebrated. 

At Advocates, we value the ideas, experiences, and contributions of employees and are committed to fostering a supportive, welcoming culture where everyone can grow and thrive.

Responsibilities
  • Work as part of a team that delivers remote technical support for applications used across the agency.
  • Communicate with users in a professional and courteous manner.
  • Complete initial troubleshooting for support requests.
  • Escalate support requests to senior team members when appropriate.
  • Test and enter software defects and support requests into tracking software used for different vendors.
  • Perform development verification testing in updated versions of the agency electronic health record applications.
  • Create supplemental training materials.
  • Provide remote staff trainings.
  • Maintain all project plans and deadlines.
  • Provide additional support to the project team and Director of Enterprise Applications on an as needed basis.
Qualifications
  • High School Diploma or GED and one year of experience in an administrative support role.
  • Proficiency in Microsoft Office Suite with an emphasis on Word and Excel.
  • Basic knowledge of software tracking and project management software. 
  • Must have a general understanding of the Behavioral Health, Healthcare, or Health Information Technology industries.
  • Excellent written and oral communication skills.
  • Excellent organizational, time management, and planning skills. 
  • Ability to exercise critical and analytical thinking skills.
  • Ability to maintain project deadlines and work independently.
  • Must be able to perform each essential duty satisfactorily.
  • Demonstrated understanding of and competence in serving diverse populations.
  • High energy level, superior interpersonal skills, and an ability to function in a team atmosphere.
  • Must possess the ability to read and speak English.

Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.

Education:High School Diploma/GEDEmployment Type: FULL_TIME

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