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Level 1 Support Technician Jobs (NOW HIRING)

SWBC PEO

Field Support Technician - Remote

Brea, CA · On-site

$20.50 - $28/hr

They will act as a direct resource for Level 1 Field Support Technicians, assist with escalated issues, and lead teams in various client projects. Essential Functions: Travel to client offices to ...

Landus

IT Support Technician - Level 2

Early, IA · On-site

$19.25 - $26.50/hr

The IT Support Technician is responsible for providing hands-on and remote IT support across Landus ... escalated issues * Assist Level 1 Support via phone and Microsoft Teams with advanced ...

JSI

Tier 1 Tech Support Technician

Madison, MS · On-site

$30K - $38K/yr

As a Tier 1 Tech Support Technician, you will provide essential technical support to customers by troubleshooting and resolving peripheral related issues while collaborating with the Contact Center ...

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Level 1 Support Technician information

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How much do level 1 support technician jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for level 1 support technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are Level 1 Support Technician skills?

A Level 1 Support Technician requires strong communication skills, basic knowledge of computer hardware and software, and the ability to troubleshoot common technical issues. They often use ticketing systems and remote support tools to assist users and escalate complex problems. Basic certifications like CompTIA A+ can be beneficial for this role.

What is the difference between Level 1 Support Technician vs Help Desk Technician?

AspectLevel 1 Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, HDI Customer Service Representative (optional)
Work EnvironmentCorporate IT, MSPs, tech support centersCustomer service centers, corporate IT support
ResponsibilitiesBasic troubleshooting, ticket logging, hardware/software supportCustomer inquiries, troubleshooting, issue escalation

The Level 1 Support Technician and Help Desk Technician roles often overlap in troubleshooting and customer support. However, the Level 1 Support Technician typically focuses more on technical issue resolution within IT environments, while Help Desk Technicians may handle a broader range of customer service tasks. Both roles require similar certifications and are essential entry points in IT support careers.

What is a level 1 support technician?

Level 1 Support Technicians are entry-level IT professionals who provide initial technical assistance to users experiencing hardware, software, or network issues. They typically handle basic troubleshooting steps, answer user queries, and escalate more complex problems to higher-level support teams. Their main goal is to resolve common technical issues quickly and efficiently, ensuring minimum disruption to end users. They often work through help desk systems and communicate via phone, email, or chat.

What are some common challenges faced by level 1 support technicians, and how can they effectively address them?

Level 1 Support Technicians often face challenges such as handling a high volume of support tickets, troubleshooting diverse technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to stay organized, use ticketing systems efficiently, and follow established troubleshooting protocols. Building strong communication skills and knowing when to escalate issues to higher-level support can also help ensure timely and effective resolutions while maintaining a positive user experience.

What are the key skills and qualifications needed to thrive as a level 1 support technician?

To thrive as a Level 1 Support Technician, you need a foundational understanding of computer systems, troubleshooting, and basic networking, often supported by a diploma or certification such as CompTIA A+. Familiarity with ticketing systems, remote support tools, and standard operating systems like Windows and macOS is typically expected. Strong communication, patience, and problem-solving abilities help technicians effectively assist users and manage common technical issues. These skills ensure prompt resolution of IT problems, user satisfaction, and efficient escalation when necessary.
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Level 1 Support Technician jobs near you
Infographic showing various Level 1 Support Technician job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 8% Temporary, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

Level 1 IT Support Technician

UBX Cloud

Madison Heights, MI • On-site

$36K/yr

Full-time

PTO

Posted 8 days ago

Job description

About the Position

UBX Cloud is looking for a Level 1 IT Support Technician to join our technical support team. This is an entry-level position focused on desktop support, client service, and troubleshooting common hardware and software issues.

The technician will work closely with senior engineers and receive hands-on experience with cloud infrastructure, virtualization, backups, and other advanced technologies. This position offers opportunities for technical training, professional development, and advancement into a Systems Engineer role.

Responsibilities

  • Provide remote and in-person desktop support for client users.
  • Respond to support requests and provide timely updates through our ticketing system.
  • Set up and configure desktops, laptops, monitors, printers, scanners, and other equipment.
  • Install, update, and troubleshoot Windows operating systems and business applications.
  • Troubleshoot hardware, software, connectivity, printing, scanning, email, and user-access issues.
  • Support users working in Microsoft 365, Citrix, Remote Desktop Services, and cloud-hosted environments.
  • Create and manage user accounts, passwords, permissions, and security groups.
  • Assist with employee onboarding and offboarding, including workstation setup and account access.
  • Perform basic Active Directory and Microsoft 365 administrative tasks.
  • Assist senior engineers with server updates, maintenance, migrations, and infrastructure projects.
  • Help monitor backups and participate in scheduled backup and disaster-recovery testing.
  • Gain experience with Veeam, VMware, Hyper-V, OpenStack, and other cloud technologies.
  • Participate in client calls, internal meetings, and technical training.
  • Document troubleshooting steps and procedures in the company’s internal knowledge base.
  • Escalate complex technical issues to senior engineers when appropriate.
  • Follow UBX Cloud’s security, documentation, and customer-service standards.

Required Qualifications

  • High school diploma or equivalent.
  • Basic understanding of Windows computers, common business applications, and computer hardware.
  • Basic knowledge of Microsoft 365 applications.
  • Strong troubleshooting and problem-solving skills.
  • Strong written and verbal communication skills.
  • Customer-focused attitude and willingness to help.
  • Ability to manage multiple support requests and follow established procedures.
  • Ability to document work clearly and accurately.
  • Willingness to learn new technologies and accept coaching from senior engineers.

Preferred Qualifications

  • Up to one year of experience in desktop support, help desk, IT support, or a related position.
  • Technical education, training, internship, or hands-on IT experience.
  • Basic familiarity with Active Directory, networking, VPNs, or remote-support tools.
  • Familiarity with Citrix, VMware, Hyper-V, Veeam, or cloud-hosted environments.
  • CompTIA A+, Network+, Microsoft, or similar certifications are preferred but not required.

What We Are Looking For

  • Dependable and professional.
  • Strong attention to detail and follow-through.
  • Comfortable communicating with clients and coworkers.
  • Able to work independently and as part of a technical team.
  • Interested in building a long-term career in IT and cloud technology.

Compensation and Benefits

  • $36,000–$40,000 annually, based on experience and qualifications.
  • Employee benefits package.
  • Paid time off (PTO).
  • Technical training and professional development.
  • Opportunities for advancement into a Systems Engineer role.