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Legal Process Outsourcing Jobs (NOW HIRING)

Integrated Resources INC

Outsourcing Lead

La Jolla, CA

$92K - $123K/yr

... legal and budgetary process framework Responsible for the preparation of Request for Proposals Responsible for the preparation, negotiation and finalization/execution of full-service Alliance Partner ...

IST Management

Legal Records Clerk

Los Angeles, CA

$21 - $23/hr

Legal Records Clerk IST Management is seeking a Legal Records Clerk to join the Los Angeles team ... IST Management is a business process outsourcing company. Founded in 1997, we have over 1,800 ...

MCI Careers

Call Center Collections Agent

Tampa, FL · On-site

$14 - $15.20/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... legal collection practices. * Track and report on collection performance, call outcomes, and ...

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Legal Process Outsourcing information

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How much do legal process outsourcing jobs pay per month?

As of Jun 16, 2026, the average monthly pay for legal process outsourcing in the United States is $5,847.50, according to ZipRecruiter salary data. Most workers in this role earn between $5,583.33 and $6,125.00 per month, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Legal Process Outsourcing, and why are they important?

To excel in Legal Process Outsourcing (LPO), you need a solid background in law, strong analytical skills, and a relevant legal degree or certification. Familiarity with legal research databases, case management systems, and document review platforms is commonly required. Attention to detail, effective communication, and the ability to work under tight deadlines are standout soft skills in this field. These capabilities ensure high-quality, efficient legal support services that meet client expectations and regulatory standards.

What are the typical challenges faced when working in a Legal Process Outsourcing (LPO) role, and how can they be managed?

Professionals in Legal Process Outsourcing often encounter challenges such as managing time zone differences with international clients, adapting to evolving legal technologies, and maintaining high-quality standards under tight deadlines. To navigate these, strong communication skills, flexibility, and proficiency with legal tech platforms are essential. Regular training and clear workflow protocols help ensure smooth collaboration with both internal teams and clients, fostering a supportive environment for continuous learning and improvement.

What is the difference between Legal Process Outsourcing vs Legal Assistants?

AspectLegal Process OutsourcingLegal Assistants
CredentialsVaries; often specialized certifications or training in legal processesTypically paralegal certification or legal assistant diploma
Work EnvironmentOffshore or onshore legal service providers, often remoteLaw firms, corporate legal departments, or law offices
Employer & Industry UsageLegal service providers, law firms outsourcing tasksLaw firms, legal departments, courts
Common Search & ComparisonLegal Process Outsourcing vs Legal Assistants

Legal Process Outsourcing involves delegating legal tasks to external providers, often offshore, focusing on cost efficiency and scalability. Legal Assistants are in-house professionals supporting attorneys with administrative and legal tasks. While both roles support legal work, LPO is a broader outsourcing service, whereas legal assistants are employed directly within legal teams.

What is Legal Process Outsourcing (LPO)?

Legal Process Outsourcing (LPO) refers to the practice of a law firm or corporation obtaining legal support services from an external provider, often in another country. These services can include legal research, document review, drafting contracts, and intellectual property services. LPO helps organizations reduce costs, improve efficiency, and focus their internal resources on more complex legal tasks. It is commonly used by law firms and corporate legal departments looking to streamline their operations.
More about Legal Process Outsourcing jobs
What cities are hiring for Legal Process Outsourcing jobs? Cities with the most Legal Process Outsourcing job openings:
What job categories do people searching Legal Process Outsourcing jobs look for? The top searched job categories for Legal Process Outsourcing jobs are:
Legal Process Outsourcing jobs near you
Infographic showing various Legal Process Outsourcing job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, 4% Part Time, and 7% Contract. Highlights an 79% In-person, 7% Hybrid, and 14% Remote job distribution, with an average salary of $70,170 per year, or $33.7 per hour.
Manager, BPO (Business Process Outsourcing)

Manager, BPO (Business Process Outsourcing)

Dollar Tree

Chesapeake, VA • On-site

Full-time

Posted 3 days ago

Dollar Tree rating

4.4

Company rating: 4.4 out of 10

Based on 2,440 frontline employees who took The Breakroom Quiz

37th of 39 rated national retailers

Job description

The BPO Manager is a strategic and operational leader responsible for managing the performance, governance, and value realization of third-party outsourcing partners that deliver services across multiple functions (e.g., Finance, HR, IT, etc.) within Family Dollar. This role ensures outsourced operations meet performance, quality, cost, and compliance expectations while driving continuous improvement and alignment with Family Dollar's business objectives.
The ideal candidate brings strong vendor and project management expertise, cross-functional collaboration skills, and a data-driven mindset to optimize outsourced service delivery at scale across multiple geographies and business functions.
Key Responsibilities
Vendor Management & Governance
  • Serve as the primary relationship owner for assigned BPO partners
  • Establish and manage governance frameworks, operating cadences, escalation paths, and communication models.
  • Lead regular business reviews (weekly, monthly, quarterly) to assess performance, risks, and opportunities.
  • Ensure vendors adhere to contractual obligations, SLAs, KPIs, compliance standards, and data security requirements.

Performance & Service Delivery
  • Define, track, and analyze performance metrics across cost, quality, productivity, customer experience, and SLA attainment.
  • Proactively identify performance gaps, enforce accountability, and lead corrective action plans with vendors through governance and escalation structure.
  • Drive consistency, standardization, and efficiency targets across outsourced processes while allowing flexibility for business needs. Ensure business continuity and operational resilience across outsourced services.

Cross-Functional Partnership
  • Translate business requirements into clear, actionable scope and expectations for BPO partners.
  • Act as a bridge between internal teams and vendors to ensure alignment, transparency, and accountability across enterprise priorities and transformation initiatives.
  • Partner with internal stakeholders across operations, IT, finance, HR, supply chain, store operations, and customer support.

Financial & Contract Management
  • Manage vendor budgets, invoicing, and cost controls to ensure value realization and spend optimization.
  • Support contract negotiations, renewals, amendments, and RFP processes in collaboration with Procurement and Legal. Identify incremental opportunities for cost savings, productivity gains, and service enhancements.

Continuous Improvement & Transformation
  • Drive process optimization, automation, and transformation initiatives within outsourced operations.
  • Leverage benchmarking, best practices, and industry trends to improve service delivery models.
  • Support transitions, migrations, and scaling of work between internal teams and BPO partners.
  • Validate vendors on productivity assumptions, staffing models, and delivery efficiency to drive continuous improvement.

Risk, Compliance & Controls
  • Ensure outsourced processes comply with company policies, regulatory requirements, and audit standards.
  • Identify and mitigate operational, financial, and reputational risks associated with third-party service delivery.
  • Partner with Internal Audit, Security, and Compliance teams as needed.
  • Oversee knowledge transfer and transition of services from process owners to BPO partners.
  • Track readiness and remove roadblocks to ensure successful go-live of outsourced processes.

Qualifications
Required
  • Bachelor's degree in Business, Operations, Supply Chain, Information Systems, or related field.
  • 5-8+ years of experience in BPO management, vendor management, operations, project management or shared services. Proven experience managing large, complex third-party vendors across multiple functions or geographies.
  • Strong understanding of SLAs, KPIs, contract governance, and service delivery models.
  • Excellent analytical, problem-solving, and stakeholder management skills.
  • Ability to influence senior internal and external stakeholders and manage competing priorities in a fast-paced environment.

Preferred
  • Experience in retail, consumer services, or large-scale enterprise environments.
  • Familiarity with managing global delivery teams and offshore, nearshore, and onshore delivery models.
  • Experience supporting digital transformation, automation, or process reengineering initiatives.
  • PMP, Six Sigma, Lean, or similar certifications a plus.

Key Competencies
  • Vendor & Relationship Management
  • Strategic Thinking & Execution
  • Data-Driven Decision Making
  • Financial Acumen
  • Communication & Executive Presence
  • Change Management
  • Cost Optimization & Efficiency Improvement
  • Continuous Improvement Mindset

Why Family Dollar
At Family Dollar, we are committed to operational excellence, innovation, and delivering value to our customers and communities. This role offers the opportunity to shape how outsourced services support a large, dynamic retail organization and to make a measurable impact across the enterprise.
Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
Full time
510 Volvo Parkway,Chesapeake,Virginia 23320
Special Projects
Family Dollar

What Dollar Tree employees say

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About Dollar Tree

Sourced by ZipRecruiter

With Dollar Tree and Family Dollar, we put value front and center for our customers. We do this by providing our customers with quality merchandise, amazing values, convenience, and a fun shopping experience. Whether you’re looking for the thrill of the hunt at Dollar Tree or shopping for your favorite brands at Family Dollar, you’re sure to find savings on a great selection of merchandise in our stores.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Chesapeake, VA, US

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