Leave Of Absence Case Manager Jobs (NOW HIRING)

We are building a World Class Service Center and invite you to join a team of people who are committed to a core objective of supporting life changing service and providing professional expertise to the operations and leaders we support.

About the Company

Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant Services now operate 250+ senior living, home health, hospice and home care operations across 19 states and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies.

Something else that sets us apart from other companies is the quality of our most valuable resources – our people! We are dedicated to living out our culture as defined by our core values, “CAPLICO”:

Customer Second

Accountability

Passion for Learning

Love One Another

Intelligent Risk Taking

Celebrate

Ownership

By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters excellence both personally and professionally and promotes development that leads to continued success.

About the Opportunity

Pennant is seeking a Leave of Absence Manager to lead our Leave of Absence Team and drive exceptional employee experiences for service center and operational employees across Pennant's multi-state footprint. This position will lead our Leave of Absence team in developing and delivering consistent, compliant, and employee-centered leave and accommodation programs that support our growing organization while enhancing the experience of employees and leaders. This position will partner and align with the HR resource team to create a world-class employee experience. The qualified individual reports to Pennant's Director of Total Rewards and will have resource responsibility in support of home health, hospice, home care, and senior living operations across the organization.

The Leave of Absence Manager serves as Pennant's subject matter expert for leave administration and workplace accommodations, providing leadership to a team of leave professionals while ensuring compliance with federal, state, and local laws. This role partners closely with Human Resources, Legal, Benefits, Payroll, and operational leaders to manage complex cases, improve processes, and support a scalable leave administration function.

The position will be in-office at least 3 days a week with some travel expected.

Duties and Responsibilities

• Lead, coach, and develop a team responsible for leave of absence administration and accommodation management.
• Oversee the administration of all leave programs, including FMLA, ADA, PWFA, USERRA, state and local leave programs, company leaves, and disability-related absences.
• Serve as the escalation point for complex leave and accommodation cases.
• Partner with operational leaders, HR resources, Benefits, Payroll, Legal, Workers Compensation, HRIS, and third-party administrators to ensure consistent and compliant case management.
• Develop and maintain leave administration policies, procedures, training materials, and employee communications.
• Oversight of premium collection for direct bill and COBRA
• Monitor regulatory changes and ensure organizational compliance with federal, state, and local leave and accommodation requirements.
• Analyze leave trends, case volumes, and operational metrics to identify opportunities for process improvement and enhanced employee experience.
• Manage relationships with third-party leave administrators and other vendors supporting leave and accommodation programs.
• Passionately embrace and practice our core values and guide and train the organization in the management of employee relations within those core values.
• Serve as a strategic partner who understands the unique needs of Pennant's home health, hospice, home care, and senior living operations.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Qualifications

Required

• 5+ years’ experience managing complex leaves in a multi-state environment, disability, and workplace accommodations, including administration of the ADA interactive process.
• 2+ years’ experience in leading a team of leave administrators
• Strong knowledge of: FMLA, ADA, PWFA, USERRA
• State and local leave laws
• Experience partnering with third-party leave administrators and vendors.
• Bachelor's degree in Human Resources, Business, or a related field, or an equivalent combination of education and relevant experience.
• Extensive knowledge of state and federal employment compliance rules and regulations.
• Detail focused and ability to set appropriate priorities amongst multiple demands.
• Excellent listening skills and demonstrates professional empathy.
• Ability to provide direct, transparent feedback and develop relations of accountability within a shared resource role.

Preferred

• Healthcare industry experience.
• Shared services or centralized HR operations experience.
• Experience with Workday HCM, including business processes, reporting, employee transactions, and leave management workflows
• Experience with The Hartford’s leave administration platform

Additional Information

We are committed to providing a competitive Total Rewards Package that meets our employee’s needs.

From a choice of medical, dental and vision plans to retirement savings opportunities through a 401(k), company match and various other features, we offer a comprehensive benefits package. We believe in great work and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars.

Compensation: Based on experience.

Type: Full Time

Location: Draper, UT

About The Pennant Group

We are proud to be affiliated with the Pennant Group, Inc. (NASDAQ: PNTG). Pennant was created in 2019 in connection with The Ensign Group, Inc.’s (NASDAQ: ENSG) spin-off of its home health, hospice, and senior living businesses. We believe that through our innovative operating model, we can foster a new level of patient care and professional competence at our independent operating subsidiaries and set a new industry standard for quality home health and hospice and senior living services. You can learn more about The Pennant Group at www.pennantgroup.com