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How much do leave of absence case manager jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for leave of absence case manager in the United States is $47.53, according to ZipRecruiter salary data. Most workers in this role earn between $35.34 and $57.45 per hour, depending on experience, location, and employer.

How does a Leave of Absence Case Manager typically collaborate with HR, employees, and medical professionals during the leave process?

Leave of Absence Case Managers play a central role in coordinating communication among HR departments, employees requesting leave, and healthcare providers. They ensure that all necessary documentation is collected and compliant with legal requirements, such as FMLA or ADA. Case Managers often act as liaisons, answering employee questions, updating HR on case progress, and following up with medical professionals for required certifications. Regular communication and clear documentation are essential to managing cases efficiently and supporting both organizational needs and employee well-being.

What does a Leave of Absence Case Manager do?

A Leave of Absence Case Manager is responsible for overseeing and managing employee leave requests, such as medical, family, or personal leaves. They ensure that all requests comply with federal, state, and company policies, such as FMLA or ADA regulations. Case managers communicate with employees, managers, and healthcare providers to process documentation, track leave timelines, and facilitate a smooth return to work. Their goal is to support both the organization and its employees during periods of absence.

What are the key skills and qualifications needed to thrive as a Leave Of Absence Case Manager, and why are they important?

To thrive as a Leave Of Absence Case Manager, you need a solid understanding of HR policies, disability laws (such as FMLA and ADA), and case management principles, often backed by a bachelor’s degree in human resources or a related field. Familiarity with HRIS systems, case management software, and regulatory compliance tools is typically required. Strong communication, problem-solving, and empathy help you guide employees through complex leave processes while maintaining confidentiality. These skills are essential for ensuring legal compliance, employee satisfaction, and efficient case resolution in a sensitive area of HR.
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Leave Of Absence Case Manager jobs near you
Infographic showing various Leave Of Absence Case Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 23% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $98,869 per year, or $47.5 per hour.
Leave of Absence & Accommodations Manager

Leave of Absence & Accommodations Manager

L'Oreal

Tampa, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

L'Oreal rating

7.2

Company rating: 7.2 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

3rd of 24 rated health and beauty retailers

Job description

Job Title: Manager, Employee Leave & ADA Accommodations Support
Division: Corporate
Location: Tampa, Florida
Reports To: Director, Employee Support / HR Operations
Direct Reports: Sr Specialist(s) & Specialist(s), Employee Leave & ADA Accommodations Support
Who We Are
For more than a century, L'Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.
What You Will Do
The Manager, Employee Leave & ADA Accommodations Support leads a team of HR specialists dedicated to delivering customer service excellence across all aspects of employee leave administration and ADA reasonable accommodations. This role serves as the primary subject matter expert and people leader for the Leave and ADA Support function, partnering closely with Human Resources, Payroll, Legal, and third-party vendors to ensure a seamless, compliant, and employee-centric experience for the L'ORÉAL USA and SalonCentric employee population.
People Leadership & Team Management
  • Lead, coach, and develop a team of Sr Specialists and Specialists within the Employee Leave & ADA Accommodations Support function.
  • Set clear performance expectations, conduct regular 1:1s, and deliver formal performance reviews.
  • Foster a culture of accountability, continuous improvement, and employee-first service delivery.
  • Identify training needs and develop upskilling plans for team members across leave programs, ADA accommodations processes, systems, and procedures.
  • Manage workload distribution across the team to ensure balanced capacity and service level adherence across both Leave and ADA functions.
  • Serve as the first point of escalation for team members on complex, sensitive, or ambiguous leave and/or accommodations cases.

Leave Program Management
Oversee the administration of all leave programs for the L'ORÉAL USA and SalonCentric employee population, including:
Short-Term Disability (STD)
  • Manage end-to-end oversight of the STD program in partnership with the leave management vendor.
  • Ensure timely reconciliation of vendor leave reports against One Profile system status.
  • Monitor team adherence to STD processes and ensure consistent employee communications.

Long-Term Disability (LTD)
  • Provide strategic oversight of the LTD program, ensuring compliance, accuracy, and employee experience.
  • Lead the reconciliation of vendor leave reports against One Profile for all LTD cases.
  • Waiver of Premium Management: Oversee the waiver of premium process, ensuring the team accurately analyzes employee wage data and calculates the correct wage base so that life insurance claims are processed with the correct benefit amounts.
  • Death Claim Processing: Direct the death claim process for employees on LTD, ensuring coordination across vendors, benefits, HR, and payroll is handled with accuracy, sensitivity, and timeliness.
  • Escalation Management: Serve as the senior point of escalation for complex LTD cases, working cross-functionally to drive resolution while maintaining compliance and employee advocacy.

Additional Leave Programs:
  • Parental Leaves
  • Workers' Compensation
  • FMLA
  • Military Leaves

ADA Reasonable Accommodations Management
  • Lead and oversee the end-to-end ADA reasonable accommodations review process for the L'ORÉAL USA and SalonCentric employee population.
  • Ensure the interactive process is consistently followed in compliance with the Americans with Disabilities Act (ADA) and applicable state laws, partnering closely with HR Business Partners, Legal, and business leaders.
  • Guide the team in reviewing accommodation requests, gathering appropriate medical documentation, evaluating the nature of the request, and determining reasonable accommodation options in alignment with company policy.
  • Oversee the documentation and tracking of all accommodation cases to ensure timely resolution, proper record-keeping, and audit readiness.
  • Partner with HR and business leaders to identify creative and practical accommodation solutions that support employee productivity while meeting legal obligations.
  • Manage and resolve escalated or complex accommodation cases, including those involving potential undue hardship determinations, alternative accommodation options, or intersection with leave programs.
  • Ensure the team is well-versed in identifying situations where ADA accommodations and leave programs intersect (e.g., FMLA, STD, LTD) and guide appropriate concurrent administration.
  • Maintain up-to-date knowledge of ADA regulations, EEOC guidance, and state-specific disability accommodation requirements to ensure ongoing compliance.
  • Develop and deliver training and guidance to HR and management on the ADA interactive process, reasonable accommodations, and related compliance obligations.

Vendor & Stakeholder Management
  • Serve as the primary relationship owner with the Leave Management vendor, holding regular cadence meetings to review performance, resolve escalations, and drive continuous improvement.
  • Partner with Legal, Benefits, Payroll, and HR Business Partners on complex leave and ADA accommodation scenarios, policy interpretation, and compliance matters.
  • Represent the Leave & ADA Support function in cross-functional projects, system implementations, and HR initiatives.

Policy, Compliance & Process Improvement
  • Ensure all leave and ADA accommodation processes comply with applicable federal and state regulations (FMLA, ADA, state leave laws, etc.).
  • Maintain and update standard operating procedures (SOPs) and process documentation for both the Leave and ADA functions.
  • Proactively identify process gaps and lead continuous improvement initiatives to drive efficiency, accuracy, and compliance.
  • Serve as a subject matter expert on leave and ADA policy questions, escalated compliance matters, and policy acknowledgement processes.

What We Are Looking For
Required Qualifications:
  • Bachelor's Degree in Human Resources, Business Administration, or a related field.
  • 5+ years of progressive experience in HR Operations, Leave Administration, ADA Accommodations, or a related Shared Services environment.
  • 2+ years of people management experience, with a demonstrated ability to lead, develop, and inspire a team.
  • Deep knowledge of leave programs including STD, LTD, FMLA, Workers' Compensation, and Parental Leave.
  • Working knowledge of the ADA interactive process, reasonable accommodations administration, and related federal and state compliance requirements.
  • Proven experience managing vendor relationships and holding third parties accountable to SLAs and performance standards.
  • Strong analytical skills with the ability to interpret data, identify discrepancies, and drive data-driven decisions.
  • Experience with waiver of premium processes and/or life insurance wage base calculations is strongly preferred.
  • Excellent communication, interpersonal, and stakeholder management skills.
  • Ability to handle highly sensitive and confidential employee matters with discretion and empathy.
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Physical requirements: primarily sedentary role requiring extended periods of sitting; in-office presence required per hybrid policy.

Preferred Qualifications:
  • Experience with SAP, SuccessFactors, ServiceNow, or similar HRIS/case management platforms.
  • Prior experience in a large, matrixed, or global organization.
  • Familiarity with death claim processing and LTD insurance benefit administration.
  • Experience managing concurrent Leave and ADA accommodation cases.
  • Advanced degree (MBA, MS in HR, or related field).
  • Relevant certifications: PHR, SPHR, SHRM-CP, SHRM-SCP, or CEBS.

What's In It For You
  • Competitive Salary (commensurate with experience)
  • Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
  • Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
  • Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
  • Access to Company Perks (VIP Access to L'Oréal's Internal Shop for Discounted Products, Monthly Mobile Allowance)
  • Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs & More!)
  • Employee Resource Groups (Think Tanks and Innovation Squads)
  • Access to Mental Health & Wellness Programs

Don't meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your past experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!
We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time.
Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other's health & safety in mind.

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About L'Oreal

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L'Oreal, based in New York, NY, US, is a globally recognized leader in the beauty and cosmetics industry. Founded in 1909 by French chemist, Eugène Schueller, L'Oreal started off as a hair dye company and has since significantly expanded its product lines and geographical reach. Today, L'Oreal offers a diverse array of products ranging from skincare, cosmetics, hair care, and perfumes. Operating in over 130 countries, L'Oreal's mission is to provide anyone, anywhere with beauty products that meet the infinite diversity of their beauty needs and desires. It is committed to sustainable business practices and continually innovates to reduce its environmental impact, contributions which were recognized when it was named one of the "World's Most Ethical Companies" by Ethisphere Institute in 2020.

Industry

Consumer goods and commercial equipment rental services

Company size

10,000+ Employees

Headquarters location

New York, NY, US

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