Learning Program Manager Jobs in Rhode Island (NOW HIRING)

Reports to the Clinical Director of the assigned residential facility and is responsible for the administrative and clinical supervision of program‑based, online Residential Care Counselor staff on a 24‑hour basis. Oversees implementation and supervision of individual behavior treatment plans and the overall behavioral management of the residential program.

Brown University Health employees are expected to role model the organization’s values of Compassion, Accountability, Respect, and Excellence, which guide daily interactions with patients, families, customers, and colleagues.

Employees are also expected to demonstrate the organization’s Success Factors, which define how work is performed:

• Instill trust and value differences
• Maintain patient and community focus through collaboration

In addition, leaders are expected to demonstrate the ability to:

• Ensure accountability and build effective teams
• Drive vision and purpose while optimizing work processes

Application of these core and leadership competencies supports Brown University Health’s strategic goals.

• Adheres to all Mission Critical Competency values and associated behavioral expectations
• Promotes and sustains a culture of patient and staff safety, including reporting of safety incidents and prevention of adverse outcomes
• Supports hospital‑wide patient safety initiatives, including medication safety, clinical communication, and infection control practices
• Manages personnel functions including hiring, orientation, scheduling, performance evaluations, counseling, promotions, and disciplinary actions
• Collaborates in the development and evaluation of staff learning opportunities and skill development
• Promotes education for patients and families
• Participates in direct patient care as a strategy for role modeling and information gathering
• Maintains knowledge of and ensures compliance with JCAHO, DCYF, and RI DDD regulatory requirements
• Manages complex milieu issues using least restrictive, safe interventions
• Provides direct training to new Residential Care Counselors and ensures timely completion of orientations, certifications, and required LMS coursework
• Coaches senior staff in orientation and staff development processes
• Demonstrates consistent leadership, sound judgment, initiative, and professionalism
• Communicates staff perspectives to clinical leadership and represents organizational expectations to staff
• Facilitates monthly staff meetings for communication, planning, and problem resolution
• Serves as primary manager of the residential physical facility
• Communicates significant clinical or administrative concerns promptly to the Clinical Director or Nursing Supervisor
• Coordinates staffing coverage for resident medical appointments and supports staff in patient advocacy roles
• Assists staff in career development through quarterly goal setting using the Mission Critical Competency coaching framework
• Ensures child and adult psychiatric services are delivered in accordance with hospital and departmental policies
• Develops, implements, and ensures follow‑through of daily routines and protocols to maintain structure and consistency
• Supervises and supports staff competency in medication administration, dietary goals, and wellness care
• Provides timely, accurate communication to families regarding significant events and activities
• Participates in clinical rounds and Residential Treatment Team meetings as scheduled
• Develops, supports, and implements Individual Support Plans when applicable
• Coordinates and ensures implementation of prescribed therapy services
• Promotes community integration opportunities and oversees off‑campus therapeutic activities in accordance with program policies
• Monitors seclusion and restraint events, identifies patterns, and reports findings to the treatment team
• Facilitates community engagement partnerships (e.g., RISD, Providence College, URI, Home Depot)
• Provides on‑call coverage during weekdays, weekends, and holidays
• Manages and monitors program cash expenditures, including petty cash and reimbursement processes
• Maintains awareness of staff skills, experience, and clinical competencies
• Demonstrates professional growth, flexibility, openness to feedback, and appropriate boundary management
• Seeks assistance when needed and refers concerns through appropriate supervisory channels
• Maintains respectful and direct communication with physicians, patients, families, and team members
• Manages time effectively, prioritizing urgent needs while ensuring assigned work is completed
• Follows through on commitments and assigned projects
• Ensures timely, accurate documentation and appropriate dissemination of records
• Maintains required hospital certifications and competencies
• Ensures appropriate staffing coverage during absences

Education:
Bachelor’s degree in a Human Services field.

Experience:
Minimum of three years of progressive clinical experience in psychiatric child care, including at least two years in a therapeutic community milieu setting. Requires two years of demonstrated leadership and supervisory potential.

Knowledge and Skills:
Demonstrated ability to provide care across the lifespan with consideration of human development, aging processes, and cultural diversity.

Supervisory Responsibility:
Supervises residential care staff.