Learning Management System Course Administrator Summary
C² Technologies, Inc. is seeking a Learning Management System (LMS) Course Administrator to manage and support multiple LMS environments (development, prototype, and production) and ensure reliable delivery of training, education, and resources. The LMS Course Administrator provides high‑touch help desk support, configures and maintains courses and user access, monitors performance, and partners with stakeholders to sustain effective, compliant learning operations.
Responsibilities
• Administer LMS environments, including course creation, enrollment, permissions, and user account maintenance.
• Copy, reset/restore, close/archive courses; manage course lifecycles and term rollovers.
• Provide Tier‑1/Tier‑2 help desk support; troubleshoot user issues; coordinate with technical teams for resolution.
• Monitor LMS performance, react to degradation/outages, and coordinate planned maintenance and updates.
• Develop and execute data migration plans; support integrations and learning tool plug‑ins.
• Generate, interpret, and distribute reports on system performance, user engagement, and completion metrics.
• Document configurations, processes, and lessons learned; maintain an up‑to‑date knowledge base.
• Ensure compliance with accessibility (Section 508), privacy, and security requirements.
Education
• Bachelor’s degree in information technology or related field; OR
• In lieu of a degree, at least five (5) years of experience working with LMSs (e.g., Moodle, Blackboard) administering course sites and integrations.
Experience – Required
• Current Secret clearance.
• Minimum three (3) years administering LMS environments across development/prototype/production.
• Minimum three (3) years providing help desk support with timely issue resolution and customer satisfaction focus.
• Experience developing/executing data migration plans and working with reporting/visualization tools (e.g., Tableau) or Learning Record Stores (LRS).
Experience – Preferred
• Experience configuring LMS plug‑ins/themes and enabling integrations (e.g., Turnitin, ePub, BigBlueButton, LTI tools).
• Experience documenting configurations and interpreting vendor release notes/white papers.
• Experience planning/communicating scheduled maintenance, feature releases, and security patches.
• Experience with Microsoft 365 applications and collaboration workflows.
Tools amp; Software
• LMS platforms (e.g., Moodle, Blackboard).
• LRS/reporting and visualization tools (e.g., Tableau).
• Web technologies for course pages (PHP, HTML5, XML, CSS, JavaScript).
• Ticketing, knowledge base, and collaboration platforms.
Knowledge amp; Skills
• Customer‑centric troubleshooting and communication skills.
• Data literacy for dashboards and operational decision‑making.
• Process documentation, configuration management, and change coordination.
• Awareness of accessibility, privacy, and security practices in learning systems.
This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Base Salary Range: $50,000 – $100,000 / year. Our salary ranges are determined by role, level, and structural alignment. Individual pay is influenced by several factors, including the candidate's work location, relevant experience, skillset, and contract constraints.
Benefits: At C2 Technologies, we support our team with a comprehensive benefits package designed to enhance your overall well-being. We offer comprehensive medical, dental, and vision insurance options; 401(k) retirement plan with company match and Paid Annual Leave (PAL), 11 paid federal holidays and other paid leave programs. We also offer employer paid life insurance, supplemental insurances for accident, critical illness and hospital care, short-term/long-term disability coverage, and an Employee Assistance Program (EAP).
All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” basis.
C² Technologies, Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, marital status, national origin, age, veteran status, disability, or any other class. U.S. Citizenship is required for most positions. EOE/M/F/Disabled/Veteran.