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Learning Development In Hospitality Jobs in Ohio

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Sous Chef - Premier Hospitality Group

Columbus, OH · On-site

$62K - $70K/yr

The Chef must be passionate about and thrive on the development and mentoring of others * High ... rapid learning, responding in a timely manner, effective communication skills, thoroughness ...

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Learning Development In Hospitality information

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What skills do you learn from working in hospitality?

Working in hospitality develops skills such as customer service, communication, problem-solving, teamwork, and time management. Employees often learn to handle diverse situations, use point-of-sale systems, and maintain professionalism in fast-paced environments.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Learning and Development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What are the typical challenges faced by Learning and Development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.
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Learning Development In Hospitality jobs near you
Opening Hospitality Professional

Opening Hospitality Professional

Chick-fil-A

Medina, OH

$16/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 5 days ago

Chick-fil-A rating

6.3

Company rating: 6.3 out of 10

Based on 7,463 frontline employees who took The Breakroom Quiz

13th of 103 rated fast food restaurants

Job description

Chick-fil-A Medina

1007 N. Court St.

At Chick-fil-A Medina, the Hospitality Professional role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Hospitality Professionals gain life experience that goes far beyond serving a great product in a friendly environment. We are committed to growing and developing leaders through a leadership development process.

Hospitality Professional-General Requirements:

  • Available to work shifts as necessitated by the business (Monday through Saturday, 5:45 am - 4:00 pm)
  • Ability to multi-task with a self-motivated positive attitude
  • Must have a sense of urgency in a fast-paced environment
  • Always stays engaged in serving the guest, is a connector of people, and adds positivity to the morale of the team
  • Must be able to meet the physical demands of the position which includes, but is not limited to, standing for up to 8 hours, lifting up to 50 lbs, and going outside in inclement weather for extended periods of time
  • Ability to respond well to leadership/authority and coaching
  • Exhibit professionalism in every situation
  • Serves guests and fellow team members with honor, dignity, and respect
  • 1 reference is required.
  • Resume required.

Salary & Benefits:

  • Full Time Starting wage is $16/hr
  • Part Time Starting wage depends on availability
  • Free college - full tuition covered
  • Career options, including advancement to leadership positions
  • Leadership training and development opportunities
  • Options for health, dental and vision insurance.
  • 401k with 3% matching
  • Sundays, Christmas, and Thanksgiving off
  • Meal privileges
  • Team social events
  • Emphasis on Work-Life balance
  • Opportunity to work with franchised local ownership

It's a Great Place to Work:

At Chick-fil-A, our Operator considers his team members to be more than just employees, they are a highly valued part of our team.

About Chick-fil-A Medina:

Chick-fil-A Medina is a locally owned franchise located in Northeast, OH. Our Operator grew up in Medina and loves to call this city his home. It is our goal to hire Hospitality Professionals to provide world-class service to the City of Medina.

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Education:no requirementsEmployment Type: FULL_TIME

What Chick-fil-A employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Chick-fil-A

Sourced by ZipRecruiter

Chick-fil-A, based in Atlanta, GA, US, is a well-known company in the quick-service restaurant industry. The company's official website is chick-fil-a.com. Chick-fil-A specializes in freshly prepared chicken sandwiches and other delicious chicken meals. It was founded by Truett Cathy in 1946, initially as a diner named 'The Dwarf Grill'. In 1967, the first Chick-fil-A restaurant was established. Today, Chick-fil-A operates more than 2,400 restaurants across the U.S. The core values of the company include integrity, excellence, continuous improvement, and caring. The mission of Chick-fil-A is to "Be America's best quick-service restaurant." The company prides itself on providing high-quality food and service, fostering a positive dining experience, and giving back to the communities they serve. Notable achievements include pioneering in-mall fast food and introducing the original boneless chicken sandwich.

Industry

Restaurants, food services and drinking places and traveler accommodation

Company size

5,001 - 10,000 Employees

Headquarters location

Atlanta, GA, US

Social media

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