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Learning Development In Hospitality Jobs in Ohio

This role designs and delivers integrated learning solutions-including in-person and virtual programs, role-based curricula, cohorts, coaching solutions, organizational development support, and ...

... in the design, development, and continuous improvement of learning pathways, workshops, development ... programs, and training initiatives. Training Administration & Program Coordination * Coordinate and ...

... in the design, development, and continuous improvement of learning pathways, workshops, development ... programs, and training initiatives. Training Administration & Program Coordination * Coordinate and ...

As we grow as a company, our goal is that you will grow in your career. NRP has been recognized ... POSITION SUMMARY Learning & Development Manager Partnering with the Senior Director of Learning and ...

... in the design, development, and continuous improvement of learning pathways, workshops, development ... programs, and training initiatives. Training Administration & Program Coordination * Coordinate and ...

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Learning Development In Hospitality information

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What are the 5 C's of hospitality industry?

The 5 C's of the hospitality industry are Character, Courtesy, Cleanliness, Comfort, and Consistency. These principles are essential for hospitality professionals to deliver excellent guest experiences and maintain high service standards. Developing skills related to these areas can enhance a career in hospitality and customer service roles.

What skills do you develop in hospitality?

In hospitality, individuals develop skills such as customer service, communication, problem-solving, and teamwork. They also learn to manage time effectively, handle stressful situations, and often gain knowledge of industry-specific tools like reservation systems and point-of-sale software.

How to upskill in the hospitality industry?

Learning and development professionals in hospitality can upskill by pursuing industry-specific certifications such as ServSafe or HACCP, attending training workshops, and gaining experience in customer service, management, or food safety. Developing skills in communication, problem-solving, and technology tools like reservation systems can also enhance career growth.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Learning and Development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What is L&D in hospitality?

Learning and Development (L&D) in hospitality refers to training programs and initiatives designed to improve employees' skills, knowledge, and performance. It often includes onboarding, ongoing training, and certifications to ensure staff deliver quality service and meet industry standards.

What are the typical challenges faced by Learning and Development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.
What cities in Ohio are hiring for Learning Development In Hospitality jobs? Cities in Ohio with the most Learning Development In Hospitality job openings:

Full-time

Medical, Retirement

Posted 8 days ago


Job description

Foods you love. Brands you trust. And a career that empowers you to grow.
At Nestlé USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity - and responsibility - to be there for every moment in our consumers' lives.
Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
This position is not eligible for Visa Sponsorship.
The Manager, Learning & Development drives leadership capability across One Operations by translating enterprise leadership strategy into scalable, high-impact development experiences. This role supports leaders across corporate, site, frontline, and operations environments by building practical learning solutions that strengthen leader effectiveness, coaching capability, and business outcomes.
This role designs and delivers integrated learning solutions-including in-person and virtual programs, role-based curricula, cohorts, coaching solutions, organizational development support, and digital or AI-enabled reinforcement tools-in partnership with HRBPs, L&D peers, site and functional leaders, and enterprise L&D.
The Manager, Learning & Development ensures consistent application of leadership expectations across leader populations, reinforces core leader capabilities, and continuously improves programs based on data, feedback, and evolving business priorities.
This position offers flexibility to be based in Solon, OH (strongly preferred) or work remotely from within the United States with up to 50% travel .
Key Responsibilities
  • Own end-to-end leadership development by defining capability needs, shaping learning journeys, and integrating enterprise leadership capabilities across corporate, site, frontline, and operations leader populations.
  • Serve as a capability owner and subject-matter expert by designing scalable solutions, building deep expertise, and ensuring consistent integration across leader groups and development experiences.
  • Design and deliver leadership development programs, cohorts, onboarding experiences, intact team sessions, coaching solutions, train-the-trainer models, and targeted organizational development interventions that drive behavior change and practical application.
  • Translate enterprise leadership capabilities into role-relevant tools, routines, resources, and digital workflows that improve coaching, alignment, decision-making, engagement, and team performance.
  • Lead and/or support key leadership platforms, programs, and strategies, including onboarding, Everyday Coaching, leadership assessments and feedback, coaching platforms, digital fluency capability building, and AI-enabled reinforcement solutions.
  • Partner with HR, site and functional leaders, senior leaders, Corporate L&D, TPM, Digital teams, and business stakeholders to diagnose development needs and align solutions to business priorities.
  • Equip leaders with practical tools and routines to reinforce leadership behaviors in day-to-day work and support consistent application of core capabilities across functions and sites.
  • Integrate leadership development into systems, processes, talent routines, and operating rhythms to improve consistency, scalability, and sustained impact.
  • Assess leader effectiveness and continuously improve programs by leveraging data, feedback, assessments, coaching insights, and business priorities to identify capability gaps and evolve learning strategies.

Qualifications
  • Bachelor's degree in business, Human Resources, Learning & Development, Organizational Development, or a related field preferred.
  • 7+ years of experience in Learning & Development, Organizational Development, Human Resources, program management, or leadership development, preferably in a business or operations environment.
  • Experience designing and delivering leadership development programs, learning tools, capability strategies, or development experiences.
  • Experience working in cross-functional or matrixed organizations and partnering across HR, business, site, functional, and enterprise learning teams.
  • Experience supporting operations environments such as manufacturing, supply chain, distribution, or site-based leadership preferred.
  • Exposure to digital learning tools, coaching platforms, leadership assessment tools, or AI-enabled development solutions preferred.
  • Willingness to travel as needed.

Skills & Competencies
  • Strong facilitation and experience delivery skills, including leading programs, cohorts, intact team sessions, onboarding experiences, and large-scale development initiatives.
  • Ability to translate leadership, digital, and business strategy into practical tools, routines, workflows, and development experiences that drive application and impact.
  • Coaching and influencing skills to support behavior change, leader capability development, and leadership effectiveness across multiple leader populations.
  • Business and operational acumen, with the ability to connect leadership development and digital capability to team, site, and business outcomes.
  • Strong stakeholder management and collaboration skills, with the ability to influence and align stakeholders across functions, levels, and matrixed environments.
  • Data literacy, with the ability to synthesize insights from assessments, coaching data, feedback, business metrics, and program outcomes to inform decisions and continuous improvement.
  • Program and product mindset, with the ability to manage, scale, and evolve development platforms, learning solutions, tools, and experiences.
  • Systems thinking and problem-solving, with a focus on scalable, practical solutions that drive organizational impact.
  • Familiarity with digital learning technologies, coaching platforms, AI-enabled learning tools, and approaches for embedding development into leader workflows.

The approximate pay range for this position is $120,000 to 140,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestlé Careers (nestlejobs.com)
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home.
The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.
This position is not eligible for Visa Sponsorship.
Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.
Job Requisition: 412015
Foods you love. Brands you trust. And a career that empowers you to grow.
At Nestlé USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity - and responsibility - to be there for every moment in our consumers' lives.
Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
This position is not eligible for Visa Sponsorship.
The Manager, Learning & Development drives leadership capability across One Operations by translating enterprise leadership strategy into scalable, high-impact development experiences. This role supports leaders across corporate, site, frontline, and operations environments by building practical learning solutions that strengthen leader effectiveness, coaching capability, and business outcomes.
This role designs and delivers integrated learning solutions-including in-person and virtual programs, role-based curricula, cohorts, coaching solutions, organizational development support, and digital or AI-enabled reinforcement tools-in partnership with HRBPs, L&D peers, site and functional leaders, and enterprise L&D.
The Manager, Learning & Development ensures consistent application of leadership expectations across leader populations, reinforces core leader capabilities, and continuously improves programs based on data, feedback, and evolving business priorities.
This position offers flexibility to be based in Solon, OH (strongly preferred) or work remotely from within the United States with up to 50% travel .
Key Responsibilities
  • Own end-to-end leadership development by defining capability needs, shaping learning journeys, and integrating enterprise leadership capabilities across corporate, site, frontline, and operations leader populations.
  • Serve as a capability owner and subject-matter expert by designing scalable solutions, building deep expertise, and ensuring consistent integration across leader groups and development experiences.
  • Design and deliver leadership development programs, cohorts, onboarding experiences, intact team sessions, coaching solutions, train-the-trainer models, and targeted organizational development interventions that drive behavior change and practical application.
  • Translate enterprise leadership capabilities into role-relevant tools, routines, resources, and digital workflows that improve coaching, alignment, decision-making, engagement, and team performance.
  • Lead and/or support key leadership platforms, programs, and strategies, including onboarding, Everyday Coaching, leadership assessments and feedback, coaching platforms, digital fluency capability building, and AI-enabled reinforcement solutions.
  • Partner with HR, site and functional leaders, senior leaders, Corporate L&D, TPM, Digital teams, and business stakeholders to diagnose development needs and align solutions to business priorities.
  • Equip leaders with practical tools and routines to reinforce leadership behaviors in day-to-day work and support consistent application of core capabilities across functions and sites.
  • Integrate leadership development into systems, processes, talent routines, and operating rhythms to improve consistency, scalability, and sustained impact.
  • Assess leader effectiveness and continuously improve programs by leveraging data, feedback, assessments, coaching insights, and business priorities to identify capability gaps and evolve learning strategies.

Qualifications
  • Bachelor's degree in business, Human Resources, Learning & Development, Organizational Development, or a related field preferred.
  • 7+ years of experience in Learning & Development, Organizational Development, Human Resources, program management, or leadership development, preferably in a business or operations environment.
  • Experience designing and delivering leadership development programs, learning tools, capability strategies, or development experiences.
  • Experience working in cross-functional or matrixed organizations and partnering across HR, business, site, functional, and enterprise learning teams.
  • Experience supporting operations environments such as manufacturing, supply chain, distribution, or site-based leadership preferred.
  • Exposure to digital learning tools, coaching platforms, leadership assessment tools, or AI-enabled development solutions preferred.
  • Willingness to travel as needed.

Skills & Competencies
  • Strong facilitation and experience delivery skills, including leading programs, cohorts, intact team sessions, onboarding experiences, and large-scale development initiatives.
  • Ability to translate leadership, digital, and business strategy into practical tools, routines, workflows, and development experiences that drive application and impact.
  • Coaching and influencing skills to support behavior change, leader capability development, and leadership effectiveness across multiple leader populations.
  • Business and operational acumen, with the ability to connect leadership development and digital capability to team, site, and business outcomes.
  • Strong stakeholder management and collaboration skills, with the ability to influence and align stakeholders across functions, levels, and matrixed environments.
  • Da