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Learning Development In Hospitality Jobs in California

Zoox

Manager, Learning & Development

Foster City, CA

Our scope spans learning & development, performance, engagement, and belonging, and we approach all ... In this role, you will... * Lead and develop a small L&D team, holding a high bar for execution ...

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Learning Development In Hospitality information

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What are the 5 C's of hospitality industry?

The 5 C's of the hospitality industry are Character, Courtesy, Cleanliness, Comfort, and Consistency. These principles are essential for hospitality professionals to deliver excellent guest experiences and maintain high service standards. Developing skills related to these areas can enhance a career in hospitality and customer service roles.

What skills do you develop in hospitality?

In hospitality, individuals develop skills such as customer service, communication, problem-solving, and teamwork. They also learn to manage time effectively, handle stressful situations, and often gain knowledge of industry-specific tools like reservation systems and point-of-sale software.

How to upskill in the hospitality industry?

Learning and development professionals in hospitality can upskill by pursuing industry-specific certifications such as ServSafe or HACCP, attending training workshops, and gaining experience in customer service, management, or food safety. Developing skills in communication, problem-solving, and technology tools like reservation systems can also enhance career growth.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Learning and Development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What is L&D in hospitality?

Learning and Development (L&D) in hospitality refers to training programs and initiatives designed to improve employees' skills, knowledge, and performance. It often includes onboarding, ongoing training, and certifications to ensure staff deliver quality service and meet industry standards.

What are the typical challenges faced by Learning and Development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.
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Infographic showing various Learning Development In Hospitality job openings in California as of June 2026, with employment types broken down into 3% As Needed, 18% Full Time, 76% Part Time, 2% Temporary, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.
Learning & Development Specialist

Learning & Development Specialist

Zone 5 Technologies

San Luis Obispo, CA • On-site

$89K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

At Zone 5 Technologies, we're redefining what's possible in unmanned aircraft systems. Our team of engineers and innovators is developing cutting-edge autonomous solutions that push the boundaries of UAS technology - solving complex challenges that matter.
We're building the future of UAS capabilities, and we're looking for exceptional talent to join us. If you're driven by hard problems, energized by rapid innovation, and ready to make an impact on next-generation flight systems, you belong here.
The Learning Development Specialist designs, develops, and implements training programs and learning initiatives that enhance employee skills, knowledge, and performance. This role partners with department stakeholders to identify learning needs and creates engaging educational experiences that support organizational goals and employee development.
Key Responsibilities:
Training Design & Development
  • Conduct needs assessments to identify skill gaps and learning opportunities across the organization
  • Design and develop training materials including instructor-led courses, e-learning modules, job aids, and reference guides
  • Create engaging learning content using instructional design principles and adult learning theory
  • Develop assessment tools to measure learning effectiveness and knowledge retention

Program Implementation & Delivery
  • Facilitate training sessions both in-person and virtually for diverse audiences
  • Coordinate logistics for training programs including scheduling, materials preparation, and vendor management
  • Manage the learning management system (LMS) and ensure content is accessible and up-to-date
  • Deliver onboarding programs for new employees

Evaluation & Continuous Improvement
  • Measure training effectiveness through evaluations, assessments, and performance metrics
  • Analyze data to identify trends and areas for improvement in learning programs
  • Gather feedback from participants and stakeholders to refine training content
  • Stay current on industry trends, best practices, and emerging learning technologies

Stakeholder Collaboration
  • Partner with department leaders to understand business needs and align training initiatives
  • Work with subject matter experts to develop technical and specialized training content
  • Communicate training opportunities and promote a culture of continuous learning
  • Provide consultation on employee development planning

Required Qualifications:
  • 3-5 years of proven experience in learning and development, training design, or instructional design roles
  • Demonstrated ability to design and deliver effective training programs that meet business objectives
  • Hands-on experience applying instructional design methodologies (ADDIE, SAM, etc.) and adult learning principles in real-world settings
  • Practical experience using learning management systems and e-learning authoring tools (Articulate, Captivate, or similar platforms)
  • Track record of successfully facilitating training sessions for diverse audiences in various formats
  • Strong portfolio demonstrating training materials, course designs, or learning solutions developed
  • Proven ability to conduct needs assessments and translate business requirements into learning solutions
  • Experience managing multiple training projects simultaneously with strong organizational skills
  • Excellent written and verbal communication abilities demonstrated through previous work

Preferred Qualifications:
  • Bachelor's degree in Education, Instructional Design, Human Resources, Business, or related field
  • Professional certifications (CPTD, CPLP, ATD certifications)
  • Experience with Learning Management Systems.
  • Familiarity with learning analytics and data visualization tools
  • Experience designing virtual/hybrid learning experiences
  • Background in a specific industry relevant to the organization

Skills & Competencies:
  • Creative problem-solving and innovative thinking
  • Attention to detail and quality
  • Adaptability and flexibility in fast-paced environments
  • Strong interpersonal skills and emotional intelligence
  • Technical proficiency with Microsoft Office, video editing software, and digital collaboration tools
  • Ability to translate complex information into accessible learning content

Work Environment: Typically, office-based with periods of time on the production floor learning or documenting process steps for training. May require occasional travel for training delivery or conferences.
This role offers the opportunity to make a meaningful impact on employee growth and organizational success through innovative learning solutions.
Pay range for this role
$89,000-$110,000 USD
What's in it for you:
Benefits:
  • Competitive total compensation package
  • Comprehensive benefit package options include medical, dental, vision, life, and more.
  • 401k with company-match
  • 4 weeks of paid time off each year
  • 12 annual company holidays

Why Join Zone 5 Technologies?
  • Innovative Environment: Work on cutting-edge technology that is shaping the future of defense and aerospace.
  • Collaborative Culture: Join a team of passionate professionals dedicated to pushing the boundaries of what's possible.
  • Career Growth: Opportunities for professional development and career advancement.

If you are passionate about unmanned aircraft technology and want to be a part of a dynamic and growing company, we would love to hear from you. Apply today and join the Zone 5 Technologies team!
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Zone 5 Technologies is a federal contractor and participates in E-Verify to confirm employment eligibility. As required by law, we will verify the identity and employment authorization of all new employees using the E-Verify system. Learn more about your rights and responsibilities under E-Verify: https://www.e-verify.gov.

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