Learning Development In Hospitality Jobs in San Francisco, CA

GENERAL PURPOSE :
The Director of Learning will lead multi-year efforts to shape and evolve programmatic learning and development frameworks through a highly pragmatic, relationship-driven approach. This role is responsible for the design, creation, and delivery of high impact, sustainable learning experiences that address real business needs and deliver measurable impact. The role balances a forward looking perspective with hands on execution, translating business priorities into practical learning solutions, and helping leaders understand the value and application of learning in the flow of work.
The ideal candidate builds strong, trusting relationships and partners closely with the department leader, HR colleagues - particularly HR Business Partners - and business clients. Through these partnerships, the Director ensures learning frameworks and programs are aligned to Ross's business priorities, support leadership and capability development, and continuously improve based on business feedback and results. This role manages a small team of associates and external partners, delivers programs both directly and through their team, and serves as a trusted, consultative advisor to HR partners and business leaders.
Core skills and experience:
• Demonstrated ability to manage and develop a small team of learning professionals while fostering collaboration, shared ownership, and strong cross functional and vendor partnerships.
• Proven track record leading the design, development, delivery, implementation, and measurement of learning programs, with shared accountability for business aligned outcomes.
• Strong planning, prioritization, and organizational skills, with the ability to balance multiple initiatives and make pragmatic trade offs to maximize impact.
• Demonstrated expertise in instructional design principles and adult learning theory, with the ability to translate them into practical, accessible, and business relevant learning solutions.
• Experience designing and delivering learning roadmaps, curricula, and programmatic learning frameworks that evolve with business needs over time.
Other success factors for this candidate include:
• Comfort partnering with and influencing senior leaders, including negotiating priorities, scope, and resources through strong relationships rather than authority.
• A flexible and collaborative working style, with the ability to adapt approach to different leaders, teams, and client groups.
• Strong customer focus and consultative mindset; able to meet the business where it is while offering thoughtful recommendations that consider future needs, readiness, and scalability in practical, business-focused language.
• Comfort operating in a fast paced environment, balancing hands on delivery with leadership responsibilities while consistently meeting deadlines and customer expectations.
The base salary range for this role is $119,800- $225,250. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location
ESSENTIAL FUNCTIONS:
• Strategy: Lead the multi-year efforts to design, develop and drive alignment to learning frameworks and programmatic approaches that support the learning and development needs of multiple audiences. Stay abreast of relevant learning technologies, vendors, and modern learning approaches,incorporating them them thoughtfully into learning solutions. Design and implement methods to assess and evaluate the effectiveness of these programs and inform continuous improvement.
• Leadership: Own and execute day to day management of learning staff, including motivating, coaching, and developing direct reports. Provide direction and oversight for the development of business requirements, project plans, analytics, and evaluation approaches. Partner with the department leader to communicate learning priorities, recommendations, and updates to key stakeholders. Provide guidance and input into the design, development, implementation, and ongoing management of targeted programs and longer term learning needs.
• Program Management and Support: Own and evolve a portfolio of existing and emerging learning programs and interventions. Collaborate with L&D and HR partners to scope, prioritize work, and allocate available resources, effectively negotiating trade-offs as needed, in partnership with department leader. Provide input into adjusting portfolios and work plans to align with shifting business priorities while ensuring continuity of core programs.
• Content Development: Analyze, design, develop, facilitate, and evaluate multi-platform content - either directly or through associates and partners - to support targeted learning and behavioral change. Apply best practices in adult learning theory, learning technology, instructional design, change management, and communication (e.g. micro-learning, peer learning, action learning, blended solutions, learning portal management, toolkits, and marketing campaigns)
• Facilitation: Deliver quality training programs and development experiences through various platforms and methodologies.
COMPETENCIES:
• Building Effective Teams
• Collaboration
• Leading by Example
• Communicates Effectively
• Ensures Accountability and Execution
• Business Acumen
• Plans, Aligns, and Prioritizes
• Organizational Agility
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
• Bachelor's Degree required; Advanced degree in Instructional Design, Learning, Leadership, Psychology, Organization Development, or other related fields preferred.
• Proven track record with at least 7 years of experience in training or client facing roles, with 3-5 years of leading Programs or teams.
• Experience delivering learning in a highly distributed environment, retail experience strongly preferred
• Prior experience with enterprise diversity and inclusion training design and delivery is a plus
PHYSICAL REQUIREMENTS/ADA:
Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work. #LI-Hybrid
SUPERVISORY RESPONSIBILITIES:
3 direct reports (Sr. Manager, Manager, Specialist)
Vendor/Consultant resources on key projects
DISCLAIMER:
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.