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Learning Development In Hospitality Jobs in California

Ross

Director, Learning & Development

Dublin, CA · On-site

$119K - $225K/yr

Apply best practices in adult learning theory, learning technology, instructional design, change ... Deliver quality training programs and development experiences through various platforms and ...

Zoox

Manager, Learning & Development

Foster City, CA · On-site

$184K - $221K/yr

Our scope spans learning & development, performance, engagement, and belonging, and we approach all ... In this role, you will... * Lead and develop a small L&D team, holding a high bar for execution ...

Zoox

Manager, Learning & Development

Foster City, CA · On-site

$184K - $221K/yr

Our scope spans learning & development, performance, engagement, and belonging, and we approach all ... In this role, you will... * Lead and develop a small L&D team, holding a high bar for execution ...

Ross Stores

Director, Learning & Development

Dublin, CA · On-site

$119K - $225K/yr

Apply best practices in adult learning theory, learning technology, instructional design, change ... Deliver quality training programs and development experiences through various platforms and ...

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All JobsLearning Development In Hospitality JobsLearning Development In Hospitality Jobs in California

Learning Development In Hospitality information

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What are the 5 C's of hospitality industry?

The 5 C's of the hospitality industry are Character, Courtesy, Cleanliness, Comfort, and Consistency. These principles are essential for hospitality professionals to deliver excellent guest experiences and maintain high service standards. Developing skills related to these areas can enhance a career in hospitality and customer service roles.

What skills do you develop in hospitality?

In hospitality, individuals develop skills such as customer service, communication, problem-solving, and teamwork. They also learn to manage time effectively, handle stressful situations, and often gain knowledge of industry-specific tools like reservation systems and point-of-sale software.

How to upskill in the hospitality industry?

Learning and development professionals in hospitality can upskill by pursuing industry-specific certifications such as ServSafe or HACCP, attending training workshops, and gaining experience in customer service, management, or food safety. Developing skills in communication, problem-solving, and technology tools like reservation systems can also enhance career growth.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Learning and Development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What is L&D in hospitality?

Learning and Development (L&D) in hospitality refers to training programs and initiatives designed to improve employees' skills, knowledge, and performance. It often includes onboarding, ongoing training, and certifications to ensure staff deliver quality service and meet industry standards.

What are the typical challenges faced by Learning and Development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.
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Learning Development In Hospitality jobs near you
Infographic showing various Learning Development In Hospitality job openings in California as of June 2026, with employment types broken down into 3% As Needed, 18% Full Time, 76% Part Time, 2% Temporary, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.
Director of Learning and Development

Director of Learning and Development

Addison Group

Newport Beach, CA • On-site

Other

Medical, Dental, Vision, Retirement

Posted 23 days ago

Job description

Our client is seeking a Learning & Development Director to build and lead a formal training function for a growing organization with a strong commitment to employee development and internal promotion.

Reporting directly to the Chief People Officer, this role will be responsible for creating learning programs, leadership development initiatives, onboarding experiences, and career pathways that support employees from entry-level through executive leadership.


Key Responsibilities

  • Assess current training programs and identify development opportunities.
  • Design and implement onboarding, leadership development, and career progression programs.
  • Create customized training content aligned with company culture and business goals.
  • Partner with leaders to understand workforce development needs.
  • Implement and manage learning technologies, including LMS platforms.
  • Measure training effectiveness and drive continuous improvement.
  • Lead training rollouts across multiple locations and eventually build an internal L&D team.


Qualifications

  • 7+ years of Learning & Development, Training, or Organizational Development experience.
  • Proven experience building training programs and curriculum from the ground up.
  • Experience supporting employees at all levels, from frontline staff to senior leadership.
  • Strong knowledge of instructional design, leadership development, and adult learning principles.
  • Experience with LMS platforms and training technology.
  • Excellent communication, project management, and stakeholder partnership skills.


Preferred Background

  • Experience in hospitality, luxury, retail, or other service-focused environments.
  • Ability to create engaging, high-touch learning experiences that reflect a premium brand.


Travel

  • Minimal travel during year one.
  • Up to 30–50% travel during implementation and rollout phases.


Compensation and Benefits:

  • $125,000 - $150,000 (based on experience)
  • Discretionary bonus (based on experience)
  • Comprehensive medical, dental, and vision benefits


Why choose Addison Group?

  • Pay: We negotiate high salaries using US Bureau of Labor Statistics
  • Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
  • Permanent Employment: Many of Addison’s Administrative job openings lead to potential permanent employment
  • Connections: You connect directly with hiring managers from renowned organizations
  • Options: You are presented with multiple employment options near your home
  • Professional Development: You are provided with hiring process advice, resume revision, and employment term negotiation


Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities upon request.

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