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Learning Development In Hospitality Jobs in Arizona

Addison Group

Learning & Development Manager

Phoenix, AZ · On-site

$105K - $115K/yr

Luxury Hospitality / Premium Service Benefits: This position is eligible for: * Medical coverage ... This individual will play a critical role in designing learning strategies, career development ...

Paychex

Sr Sales Learning Instructor

Tempe, AZ · On-site

$40 - $60/hr

Measured results, inspection and ongoing development in role is required. Responsibilities * Responsible for effectively developing and facilitating sales learning & development programs that drive ...

Paychex

Sr Sales Learning Instructor

Phoenix, AZ

$40 - $60/hr

Measured results, inspection and ongoing development in role is required. Responsibilities * Responsible for effectively developing and facilitating sales learning & development programs that drive ...

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Learning Development In Hospitality information

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What skills do you learn from working in hospitality?

Working in hospitality develops skills such as customer service, communication, problem-solving, teamwork, and time management. Employees often learn to handle diverse situations, use point-of-sale systems, and maintain professionalism in fast-paced environments.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Learning and Development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What are the typical challenges faced by Learning and Development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.
What are popular job titles related to Learning Development In Hospitality jobs in Arizona? For Learning Development In Hospitality jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Learning Development In Hospitality jobs in Arizona look for? The top searched job categories for Learning Development In Hospitality jobs in Arizona are:
What cities in Arizona are hiring for Learning Development In Hospitality jobs? Cities in Arizona with the most Learning Development In Hospitality job openings:
Learning Development In Hospitality jobs near you
Learning & Development Manager

Learning & Development Manager

Addison Group

Phoenix, AZ • On-site

$105K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Job Title: Learning & Development Manager
Location (City, State): Scottsdale, AZ
Compensation: $105,000 - $115,000 annually, with flexibility based on experience
Industry: Luxury Hospitality / Premium Service
Benefits: This position is eligible for:
  • Medical coverage
  • Dental and vision benefits
  • Life and AD&D insurance
  • Short-term and long-term disability coverage
  • Employee Assistance Program (EAP)
  • 401(k) retirement plan
  • Professional development and online learning resources
  • Employee discount programs
  • Wellness and health support programs
  • Paid holidays
  • Paid birthday off
  • Vacation accrual with cash-out option after the first year
  • Generous paid sick time

About Our Client:
Addison Group is partnering with a rapidly growing, service-focused organization seeking a Learning & Development Manager to establish and lead its employee development function. This is a unique opportunity for a training professional who enjoys creating programs from the ground up and building scalable development initiatives that support long-term organizational growth.
The organization has experienced significant expansion and is committed to investing in employee development at every level. This individual will play a critical role in designing learning strategies, career development pathways, leadership programs, and training infrastructure that support both frontline employees and executive leaders.
Job Description:
The Learning & Development Manager will be responsible for creating and implementing a comprehensive training and development strategy across the organization. This position will serve as the primary architect of learning initiatives, partnering with leadership to identify development opportunities, establish career progression frameworks, and create engaging learning experiences aligned with organizational goals.
This role is highly strategic during the first year, with a focus on assessment, design, and implementation. Over time, the position will evolve into building and leading a team that supports ongoing training delivery and program expansion.
Key Responsibilities:
  • Evaluate existing onboarding, training, and development practices to identify opportunities for improvement.
  • Design and implement learning programs that support employees at all organizational levels, from entry-level staff through senior leadership.
  • Develop structured career pathways, leadership development programs, internship initiatives, and onboarding frameworks.
  • Create customized learning experiences tailored to organizational culture and service standards.
  • Partner with department leaders to define competencies, performance expectations, and development milestones.
  • Research, select, and implement learning technologies and training platforms to support scalable development initiatives.
  • Establish measurement tools and performance metrics to evaluate program effectiveness and employee growth.
  • Lead future rollout efforts across multiple locations and support organizational adoption of training initiatives.
  • Assist in building a future learning and development team as programs mature and expand.

Qualifications:
  • Minimum of 7 years of experience in training, learning & development, organizational development, or related disciplines.
  • At least 3 years of experience designing and building training programs, curriculum, or development frameworks from the ground up.
  • Experience creating learning solutions for both frontline employees and leadership teams.
  • Strong program management skills with the ability to move initiatives from concept through execution.
  • Experience working with learning management systems (LMS), training platforms, or e-learning tools.
  • Familiarity with SCORM content development and Paycom is a plus.
  • Background within hospitality, luxury service, customer experience, or other service-driven industries is preferred but not required.
  • Strong communication, presentation, facilitation, and stakeholder management skills.
  • Valid driver's license and ability to maintain automobile insurability.

Additional Details:
  • Direct hire opportunity
  • Standard schedule: Monday-Friday, 8:00 AM-5:00 PM
  • Reports directly to executive leadership
  • Limited travel during the first year
  • Travel may increase to approximately 30-50% during future program implementation phases
  • Opportunity to build, scale, and eventually lead a dedicated learning and development function

Perks:
  • Opportunity to create an enterprise-wide training strategy from the ground up
  • High visibility and direct partnership with executive leadership
  • Significant influence on employee growth, career progression, and organizational culture
  • Long-term leadership growth potential
  • Collaborative, people-focused environment that values innovation, service excellence, and professional development
  • Ability to leave a lasting impact on a growing organization through the creation of scalable development programs

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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