Learning And Development Manager Jobs in Baltimore, MD

Requisition Number: 73388

Position Title:

External Description:

Role Summary

The Sr. Specialist, Learning & Development (L&D) is a pivotal role within the Talent Optimization team. This position serves as the administrator for the firm's Learning Management System (LMS), Cornerstone.  The Sr. Specialist manages the implementation, configuration, and tracking of learning programs across the firm.  Through strong partnerships with Leadership & Career Development managers, this role influences the digital learning experience for associates globally. This role will follow a hybrid work model with 3 days/week onsite in our Owings Mills, MD office and flexibility for 2 days/week from home.

Key Responsibilities

LMS Administration, Troubleshooting, and Consultation

• Manage the Cornerstone LMS, including building assignment groups, configuring learning assignments, and managing enrollment and reminder emails.

• Create dashboards for stakeholders to track completions and identify associates who are past due or out of compliance.

• Review, recommend, and test new functionalities in support of Cornerstone's quarterly releases.

• Serve as the main POC for technical issues with Cornerstone, logging tickets and working towards resolution.

• Consult on the execution of new programs, providing governance around learner experience, notifications, reporting, and system functionality.

• Monitor the LMS mailbox, providing support, education, and troubleshooting to associates at all levels of the organization.

• Triage, prioritize, and respond to a high volume of support requests within established SLAs.

• Configure all components of required learning (course availability, learning assignment, notification, etc.)

• Monitor completions and execute required learning escalation process to achieve 100% completion on all firmwide required learning.

• Ensure compliance with learning record retention requirements by retaining necessary files in AdMaster, including FINRA-related materials and sign-in sheets.

• Create and support instructor-led training events, including session setup, material and catering orders, and integration with Degreed Learning Experience Platform (LXP).

• Monitor registrations and waitlists, recommending session adjustments to facilitators or program managers as needed.

• Manage the training room calendar, scheduling rooms for Learning & Development as well as business use.

• Maintain the training rooms and storage space (e.g. scheduling cleaning of rooms, clearing out old supplies as needed, etc.)

• Add appropriate metadata to online courses, materials, and videos, and integrate with Degreed LXP.

• Package multiple learning objects into curricula, configuring prerequisites and completion order as applicable.

Qualifications:

Required:

• Bachelor's degree or the equivalent combination of education and relevant experience AND

• 4+ years of total relevant work experience

Preferred Skills:

• Proven experience with Cornerstone or a similar Learning Management System.

• Strong customer service orientation and ability to handle high volumes of inquiries.

• Experience with Degreed Learning Experience Platform (LXP) is a plus.

• Experience with vendor management is a plus.

• Excellent organizational and project management skills.

• Strong attention to detail, analytical skills, and systems thinking mindset.

• Ability to troubleshoot technical issues and provide effective solutions.

• Stays abreast of evolving learning technologies.

• Ability to work independently and as part of a team.

• Adaptability and flexibility in a fast-paced environment.

• Understanding of record retention requirements.

• Ability to update and maintain training materials and documentation.

• Intellectual curiosity and willingness to upskill others.

FINRA Requirements

FINRA licenses are not required and will not be supported for this role.

Work Flexibility

This role is eligible for hybrid work, with up to two days per week from home.

City:

State:

Community / Marketing Title: Senior Specialist, Learning & Development (Hybrid)

Company Profile:

Location_formattedLocationLong: Owings Mills, Maryland US

CountryEEOText_Description: Commitment to Diversity, Equity, and Inclusion: We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day. Benefits: We invest in our people through a wide range of programs and benefits, including: Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions Flexible and remote work opportunities Health care benefits (medical, dental, vision) Tuition assistance Wellness programs (fitness reimbursement, Employee Assistance Program) Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates' well-being and addressing the needs of our clients, business, and communities is unwavering. T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.