ZipRecruiter

Log In

1

Lead Patient Service Representative Jobs in Minnesota

Mercy

Ada - Patient Service Representative - PRN

Anoka, MN

$17.75 - $22.75/hr

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk ...

New

Mercy

Patient Service Representative, Full-Time

Anoka, MN

$17.75 - $22.75/hr

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk ...

Mercy

Ada - Patient Service Representative - FT

Anoka, MN

$17.75 - $22.75/hr

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk ...

next page

Showing results 1-20

People also search for

All JobsLead Patient Service Representative JobsLead Patient Service Representative Jobs in Minnesota

Lead Patient Service Representative information

See Minnesota salary details

$12

$19

$26

How much do lead patient service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for lead patient service representative in Minnesota is $19.34, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $20.96 per hour, depending on experience, location, and employer.

What is a Lead Patient Service Representative job?

A Lead Patient Service Representative oversees front desk operations in a healthcare setting, ensuring efficient patient check-ins, scheduling, and customer service. They support and train patient service staff, handle escalated patient concerns, and coordinate administrative tasks to improve workflow. This role requires strong communication, leadership, and organizational skills to maintain a smooth patient experience and support the healthcare team.

What are the key skills and qualifications needed to thrive in the Lead Patient Service Representative position, and why are they important?

To thrive as a Lead Patient Service Representative, you need a solid background in medical administrative processes, insurance verification, and patient registration, often backed by experience in healthcare settings and a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, scheduling software, and medical billing platforms is commonly required, as are HIPAA and customer service certifications. Exceptional leadership, conflict resolution, and strong communication skills help you stand out when managing teams and addressing patient concerns. These skills and qualities ensure efficient front office operations, positive patient experiences, and effective team coordination in fast-paced healthcare environments.

What are the typical daily responsibilities of a Lead Patient Service Representative?

As a Lead Patient Service Representative, your daily responsibilities include overseeing front desk operations, guiding and supporting a team of patient service representatives, and ensuring all patient interactions are handled professionally and efficiently. You'll coordinate schedules, resolve escalated patient concerns, verify insurance and registration details, and help train new staff members. Additionally, you may work closely with clinical teams, billing departments, and management to maintain consistent workflows and uphold service standards. Your role is pivotal in fostering a welcoming environment and ensuring smooth administrative operations within the healthcare facility.
More about Lead Patient Service Representative jobs
What are popular job titles related to Lead Patient Service Representative jobs in Minnesota? For Lead Patient Service Representative jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Lead Patient Service Representative jobs in Minnesota look for? The top searched job categories for Lead Patient Service Representative jobs in Minnesota are:
Lead Patient Service Representative jobs near you
Infographic showing various Lead Patient Service Representative job openings in Minnesota as of May 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 76% Full Time, 17% Part Time, 3% Temporary, and 1% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $40,227 per year, or $19.3 per hour.
Patient Service Representative (PSR)

Patient Service Representative (PSR)

Retina Consultants of Minnesota

Mankato, MN • On-site

$21.50 - $24/hr

Full-time

Medical, Dental, Life, PTO

Posted 28 days ago

Job description

Description
Retina Consultants of Minnesota (RCM) is seeking outgoing, patient focused individuals to work as a Patient Service Representative (PSR).
If you have a passion for providing exceptional patient care, are highly personable, team-oriented, attuned to accuracy and fine detail, and would like to advance your career in Ophthalmology, we would like to talk to you.
We are looking for an organized Patient Service Representative to join our medical practice. You will be responsible for an array of activities related to patient intake and care, including greeting and checking-in patients, as well as verifying information supplied by patients. You should be able to work in a fast-paced environment and demonstrate exceptional multitasking abilities.
To be successful as a Patient Service Representative, you must be able to facilitate and coordinate communication between patients, family members, and medical staff.
Main Patient Service Representative Responsibilities include:
  • Answer multi-line phones and either direct the caller to the appropriate party or handle the caller's needs yourself
  • Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data
  • Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents
  • Process payments from patients for co-pays and uninsured visits
  • Schedule appointments for new and recurring patients based on Physician availability
  • Maintain hard copy patient records as well as the files stored in our EHR
  • Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services
  • Provide patients with support and guidance as needed

Required Skills, Abilities and Attributes for Patient Service Representative include:
  • High School Degree or GED
  • Applicants MUST be personally motivated to provide excellent patient care!!
  • Prior Administrative or Front Desk experience, preferably in a healthcare setting
  • Must be able to "think on your feet" and have exceptional multi-tasking skills
  • Be an excellent team player who works cooperatively and respectfully with all doctors, supervisors, and co-workers
  • Displays a desire to perpetually "Learn and Grow"
  • Efficient and highly accurate user of applicable information technology and health care management systems
  • Physically capable of working long hours in a fast-paced, often stressful, environment with the potential of emergency situations.

We offer excellent compensation and benefits, to include:
  • Paid Holidays - 7 days per year
  • Personal Time Off (PTO) - 16 days per year
  • Health Insurance
  • Health Reimbursement Account
  • Health Savings Account
  • Dental Insurance (free single coverage)
  • Flexible Spending Accounts
  • Basic and Supplemental Term Life Insurance (free single coverage)
  • Long Term Disability (free single coverage)
  • Long Term Care (free single coverage)
  • Short-Term Disability
  • Vision
  • Annual $250 uniform (scrubs and shoes) reimbursement

About Retina Consultants of Minnesota (RCM):
RCM has 9 Minnesota locations - St. Louis Park, Edina, Edina Specialty, Woodbury, Blaine, Duluth, Maplewood, Anoka and Mankato.
Everything we do.... every decision we make...takes our Guiding Principles into consideration. Our guiding principles are:
  • We exist to serve our patients. We will provide the best available medical skills, technology, and service. We will be their advocates. We will care for our patients as if they were members of our family. We will treat our patients with respect, dignity, and kindness.
  • We are proud of our dedicated staff. We will strive to provide a rewarding career with opportunity for personal and professional growth. We will promote teamwork. We will provide a respectful and safe working environment.
  • We are humbled that other doctors entrust their patients to our care. We will be available when we are needed. We will promptly communicate the results of patient evaluation and treatment. We will respect the referring doctors' relationships with their patients.
  • We recognize that we have a responsibility to our community. We will strive to be desire to perpetually "Learn and Grow"
  • Efficient and highly accurate user of applicable information technology and health care management systems
  • A good corporate citizen. We will function ethically. We will be prudent in our stewardship of healthcare resources.
  • Medical advances are critical to our patients. We will remain at the forefront in the search for new knowledge and treatments of retinal disease. We will participate in clinical research. We will share our knowledge with our patients and referring doctors, and with our retinal colleagues around the world.

Apply