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Lead Member Services Representative Jobs (NOW HIRING)

Planet Fitness

Member Services Representative

Lexington, SC · On-site

$10 - $10.50/hr

  • Retirement

  • PTO

The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and ...

Planet Fitness

Member Services Representative

Columbia, SC · On-site

$10 - $11/hr

  • Retirement

  • PTO

Flexible schedule The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective ...

Planet Fitness

Member Services Representative

Columbia, SC · On-site

$10 - $10.50/hr

  • Retirement

  • PTO

Wellness resources The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective ...

Self Help

Member Services Representative

Chicago, IL · On-site

$24/hr

The Member Service Representative (MSR)/Teller will report to the Teller Supervisor, Assistant ... Initiate and lead conversations to identify and assess member needs. * Maintain and enhance member ...

Planet Fitness

Member Services Representative

Lexington, SC · On-site

$10 - $11/hr

  • Retirement

  • PTO

Wellness resources The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective ...

Planet Fitness

Member Services Representative

Sumter, SC · On-site

$10 - $10.50/hr

  • Retirement

  • PTO

Wellness resources The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective ...

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Lead Member Services Representative information

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How much do lead member services representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for lead member services representative in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What does a lead member services representative do?

A Lead Member Services Representative oversees daily operations related to customer or member service within an organization, such as a bank, gym, or credit union. They assist members with inquiries, resolve complex issues, and ensure high-quality service. Additionally, they often supervise or train other member service representatives, monitor performance, and help implement service strategies. Their role is essential in maintaining member satisfaction and streamlining service processes.

What are the key skills and qualifications needed to thrive as a lead member services representative, and why are they important?

To thrive as a Lead Member Services Representative, you need strong customer service expertise, leadership abilities, and typically a background in business or a related field. Familiarity with customer relationship management (CRM) systems, membership databases, and office software is commonly required, and certifications in customer service or management can be beneficial. Excellent communication, problem-solving, and team coordination skills help you handle escalated issues and motivate team members. These skills ensure efficient operations, high member satisfaction, and effective team leadership within member-focused organizations.

How does a lead member services representative typically support team development and ensure high-quality service delivery?

A Lead Member Services Representative plays a key role in mentoring team members, providing guidance on best practices, and addressing escalated member concerns. They often facilitate regular training sessions, monitor performance metrics, and give constructive feedback to help the team grow. Additionally, they act as a liaison between front-line staff and management, ensuring that member feedback and operational challenges are communicated effectively. This collaborative approach not only improves service quality but also fosters a supportive team environment.

What is the difference between Lead Member Services Representative vs Member Services Representative?

AspectLead Member Services RepresentativeMember Services Representative
CredentialsHigh school diploma or equivalent; customer service experience; leadership skillsHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, financial institutions, credit unionsCall centers, financial institutions, credit unions
Employer & IndustryFinancial services, credit unions, banksFinancial services, credit unions, banks
Search & Comparison IntentUnderstanding leadership roles, responsibilities, and qualificationsGeneral customer service duties and requirements

The main difference between a Lead Member Services Representative and a Member Services Representative lies in leadership responsibilities and experience. The Lead typically oversees team performance, provides training, and handles escalated issues, requiring additional leadership skills. Both roles operate in similar environments within financial institutions and require customer service experience. The Lead role often demands more experience and sometimes additional certifications, reflecting its supervisory nature.

What is a lead member services representative?

A lead member services representative is a customer service professional who supervises and assists a team of member services representatives. They handle complex member inquiries, ensure quality service, and often use customer relationship management (CRM) tools to track interactions. This role typically requires strong communication skills and knowledge of company policies and procedures.
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Lead Member Services Representative jobs near you
Infographic showing various Lead Member Services Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Services Representative

Planet Fitness - Lev Management

West Columbia, SC • On-site

$10 - $11/hr

Part-time

Retirement, PTO

Re-posted 18 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Employee discounts
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Wellness resources

The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.
Characteristics that will make you a perfect match for our Member Services Representative:
You:

  • Exhibit a positive and upbeat attitude.
  • Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
  • Pride yourself on your work while being punctual, reliable, and dependable.
  • Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
  • Act with integrity and show respect to everyone around you.
  • Exhibit strong communication skills and have an ability to listen and empathize.
  • Inspire and motivate others to achieve their goals.
  • Are a quick study with the ability to apply what you have learned during online and hands-on training.

About the Member Services Representative Role:

As a Member Services Representative, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!
Daily responsibilities for the Member Services Representative also include:
  • Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
  • Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
  • Perform prospective member calls and tours; assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Resolve member concerns and escalate to a Manager as needed.
  • Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
  • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
  • Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
  • Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
Qualifications/Requirements: 
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • Must be 18 years of age or older.
Physical Demands: 
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

If you are an energetic, self-motivated individual with a positive attitude (and a great smile), we want you on our team!  All of our Team Members at Planet Fitness share a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®! 
We offer:
  • Career advancement opportunities
  • Weekly pay with monthly bonus opportunities
  • Black Card membership, employee perks, rewards, and discounts
  • Paid breaks
  • Paid time off 
  • 401(k) & Roth Retirement savings plan (with employer match) 
  • Engaging team-building competitions, sales contests, and social events