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Lead Member Services Representative Jobs (NOW HIRING)

Planet Fitness

Member Services Representative

Casper, WY · On-site

$13/hr

Member Services Representative We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer ...

Ail

Member Services Representative

Salt Lake City, UT · On-site

As a Member Services Representative, you will work with provided warm leads, schedule client appointments, and help individuals and families navigate life, supplemental health, and accident insurance ...

New

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How much do lead member services representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for lead member services representative in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What does a lead member services representative do?

A Lead Member Services Representative oversees daily operations related to customer or member service within an organization, such as a bank, gym, or credit union. They assist members with inquiries, resolve complex issues, and ensure high-quality service. Additionally, they often supervise or train other member service representatives, monitor performance, and help implement service strategies. Their role is essential in maintaining member satisfaction and streamlining service processes.

What are the key skills and qualifications needed to thrive as a lead member services representative, and why are they important?

To thrive as a Lead Member Services Representative, you need strong customer service expertise, leadership abilities, and typically a background in business or a related field. Familiarity with customer relationship management (CRM) systems, membership databases, and office software is commonly required, and certifications in customer service or management can be beneficial. Excellent communication, problem-solving, and team coordination skills help you handle escalated issues and motivate team members. These skills ensure efficient operations, high member satisfaction, and effective team leadership within member-focused organizations.

How does a lead member services representative typically support team development and ensure high-quality service delivery?

A Lead Member Services Representative plays a key role in mentoring team members, providing guidance on best practices, and addressing escalated member concerns. They often facilitate regular training sessions, monitor performance metrics, and give constructive feedback to help the team grow. Additionally, they act as a liaison between front-line staff and management, ensuring that member feedback and operational challenges are communicated effectively. This collaborative approach not only improves service quality but also fosters a supportive team environment.

What is the difference between Lead Member Services Representative vs Member Services Representative?

AspectLead Member Services RepresentativeMember Services Representative
CredentialsHigh school diploma or equivalent; customer service experience; leadership skillsHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, financial institutions, credit unionsCall centers, financial institutions, credit unions
Employer & IndustryFinancial services, credit unions, banksFinancial services, credit unions, banks
Search & Comparison IntentUnderstanding leadership roles, responsibilities, and qualificationsGeneral customer service duties and requirements

The main difference between a Lead Member Services Representative and a Member Services Representative lies in leadership responsibilities and experience. The Lead typically oversees team performance, provides training, and handles escalated issues, requiring additional leadership skills. Both roles operate in similar environments within financial institutions and require customer service experience. The Lead role often demands more experience and sometimes additional certifications, reflecting its supervisory nature.

What is a lead member services representative?

A lead member services representative is a customer service professional who supervises and assists a team of member services representatives. They handle complex member inquiries, ensure quality service, and often use customer relationship management (CRM) tools to track interactions. This role typically requires strong communication skills and knowledge of company policies and procedures.
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What states have the most Lead Member Services Representative jobs?

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What job categories do people searching Lead Member Services Representative jobs look for?

The top searched job categories for Lead Member Services Representative jobs are:

Lead Member Services Representative jobs near you
Infographic showing various Lead Member Services Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Services Representative

Crunch Fitness - Fit Fusion LLC

Fort Walton Beach, FL • On-site

$15/hr

Full-time

Re-posted 2 days ago

Crunch Fitness rating

5.8

Company rating: 5.8 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

42nd of 63 rated gym and leisure clubs

Job description

Benefits:
  • Opportunity to earn commission
  • Employee discounts
  • Flexible schedule
  • Opportunity for advancement
  • Training & development
  • Wellness resources

Member Service Representative| Fit Fusion
Overview
The Member Services Representative (MSR) plays a key role throughout the life of the club. During pre-opening they contribute to the launch of a new Crunch Fitness for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver an exceptional member experience at gym level. They build excitement for a fiercely fun fitness environment within the community and assist in creating meaningful connections with members both current and prospective.
During preopening the MSR helps introduce prospective members to the Crunch Fitness experience, educates individuals about membership options and club amenities, and inspires them to take the first step toward achieving their fitness goals. Through enthusiastic interactions, relationship building, and sales-focused conversations, this position supports presale membership goals while helping establish a strong presence in the local market.
Responsibilities
  • Greets all members & guests with a focus on member engagement and retention.
  • Responsible for hitting personal lead generation goals of 5 leads per hour through business to business outreach and local events daily
  • Assists with membership, retail and tanning product sales.
  • Promotes membership privileges including tanning, group fitness, small group training and childcare.
  • Delivers on new member enrollment expectations.
  • Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
  • Answers phones in a courteous, helpful, professional manner
  • Communicates special events to prospective members, members, and guests.
  • Facilitates all member requests or forwards to a manager.
  • Maintains a professional and courteous disposition.
  • Is an expert in all club facility, services, programs and schedules/hours of operation.
  • Maintains a clean and organized work area,
  • Able to navigate all stations of the front desk area, including: check-in, Relax & Recover, guest services, and membership sales.
  • Performs opening and closing checklist and duties.

Requirements
  • Minimum 1 year of experience in a service-oriented position preferred.
  • Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
  • Strong customer service orientation
  • CPR/AED certification required (can be obtained within 30 days of hire)

Physical Requirements
  • Must be able to lift or move up to 50lb.
  • Physical effort required for daily duties include prolonged standing and walking.

Reporting Structure
  • Reports directly to the General Manager and Assistant General Manager.

Compensation: $15.00 per hour

What Crunch Fitness employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Crunch Fitness

Sourced by ZipRecruiter

Crunch is best known for our colorful personality and kickass group fitness and training programs that are #OnlyAtCrunch. With two brands, and a variety of membership options with no long-term commitments, the right Crunch experience is ready for you.

Industry

Fitness and sports centers and amusement, gambling, and recreation

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

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